Recensioni (413)

Valutazione complessiva
4,1
Numero di recensioni per livello
  • Il 71% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 3% delle recensioni ha 2 stelle
  • Il 18% delle recensioni ha 1 stelle
5 marzo 2021

Route is pretty much automatic and makes tons of sense for both us and our customers. We've replaced countless "lost shipments" so having Route for backup is really nice.

Tweaked Audio
Stati Uniti
7 mesi di utilizzo dell’app
RouteApp LLC ha risposto 16 marzo 2021

Hi there,

Thanks for your lovely review!

We're so happy to hear that Route has offered both you and your customers an easy, stress-free shipping experience. We similarly feel lucky to work with merchants like you.

Should you run into any future questions regarding lost shipments or otherwise, feel free to reach out to our team at https://help.route.com/hc/en-us and we'll be happy to assist!

Hope you're having a wonderful week,

Jordan, Customer Service

6 settembre 2019

As a shop owner, the last thing I want to do is disappoint a shopper. As long as they purchase the insurance, they are all set should something go wrong. The claim process was fast, with no fuss!

American Kettle
Stati Uniti
7 mesi di utilizzo dell’app
23 giugno 2020

This app really gives my customers peace of mind when they make a purchase with my company. We love it and recommend it! I feel that without it people are more hesitant to purchase my products because they can be damaged in the mail so easily.

3 Plus Me
Stati Uniti
7 mesi di utilizzo dell’app
24 maggio 2021

The representative contacted me back very quickly and was very eager to help. I wasn’t even a quarter into my website. Installation was a breeze. I love that my customers are protected. This is something I use often, myself. It’s easy to promote a product you trust and believe in.

Sandy Creek Apparel
Stati Uniti
7 mesi di utilizzo dell’app
RouteApp LLC ha risposto 27 maggio 2021

Hi there,

Thank you for this glowing review! We're thrilled to hear that our representative was extremely supportive and that Route installation was a breeze.

Route prides itself on offering great peace of mind for merchants and their customers through our package protection and world-class customer service! We feel very fortunate to partner with you as well.

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Hope you and yours are staying safe and healthy,

Jordan, Customer Service

17 luglio 2019

Route has helped us save an immense amount of money as we don't have to pay out of pocket now every time an order is lost, stolen or damaged. Customers can order order with confidence knowing that their product has been insured 100%. The staff at Route is always ready to help us with any questions or issues that we face. This app has truly changed our fulfillment process and customer service in a great way!

Beautiful Disaster Clothing
Stati Uniti
7 mesi di utilizzo dell’app
17 maggio 2023

Great app, really helps reduce the customer service cost and lost revenue due to carrier issues. I've been a customer for over a year and I've only had good experiences with it and their amazing team.

Brandon Kyle Goodman
Stati Uniti
7 mesi di utilizzo dell’app
RouteApp LLC ha risposto 19 maggio 2023

Hi there!

Thank you so much for your amazing review! We're thrilled to hear that our app has been a valuable tool in reducing customer service costs and addressing carrier issues effectively. We greatly appreciate your continued support, and our team is ecstatic to know that we've consistently provided you with positive experiences. We'll keep working hard to deliver excellence in our services.

Best regards,
Leea, Customer Service

8 aprile 2019

Australian Shopify user and like a lot of ecommerce business's we were having our fair share of problems with AusPosts losing parcel's and having to recover unhappy customers. But now with ROUTE, those problems have disappeared overnight. Our customers are LOVING having there parcels covered and we are loving how much ROUTE has made our lives easier.

The ROUTE teams customer service is second to none and from the start we have felt very valued as customers. Set up is a breeze thanks to the ROUTE team handling all of that for us.

Its a no brainer really, it costs you nothing, but adds tremendous value to your business!! My advice, add this App TODAY !!

The Material Girl Australia Pre-Order
Australia
6 mesi di utilizzo dell’app
23 ottobre 2019

Love the app - and ive seen my conversions go up - the only thing i dont understand is, i cant seem to change the "product photo" - i try to put my own custom photo (Route logo just different), and it always reverts back to the original square photo - which in my cart (round preview thumbnails) doesnt look good.

Choppn'
Grecia
6 mesi di utilizzo dell’app
15 dicembre 2021

I have used Route as a customer and retailer and am impressed with how quick and easy their service is. As a customer, I was able to report a lost package and get a replacement in the mail within less than a week! As a retailer, having that experience gives me insight into how it can also help my own customers.

Easy Teesy Apparel
Stati Uniti
6 mesi di utilizzo dell’app
RouteApp LLC ha risposto 6 gennaio 2022

Hello there,

Thanks for the kind words! We are happy to hear you have a good experience using Route as a customer and retailer. If you come across any questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help!

Best,
Bianca, customer service

23 giugno 2020

The app was very easy to install, most of our customers now use it and it has both increased our conversion rate and decreased our own risk in the event of non-delivery/loss

Jens Hansen NZ
Nuova Zelanda
6 mesi di utilizzo dell’app