Route: Post‑Purchase Platform , 358 recensioni
In base alla valutazione
I've been using this app for about a month now. I think it actually did help with conversion. However, I did have some issues with it after a customer complained. The staff reached out to me promptly and helped me figure out ways we can help the customer while they work on addressing some of the issues I raised on the upcoming version of the app.
It increased my conversion rate immensely. Incredible service. Nearly every customer snags Route shipping insurance on their way to check-out, and it gives me and them peace of mind. Definitely recommend, I don't know why anyone wouldn't use this service!
App installation was easy. Customers seem comfortable paying the small additional fee and the first customer claim was dealt with quickly and effectively. I would love to see it added as a service fee or shipping fee instead of an additional item in the cart, but that seems to be a Shopify restriction that they are working through.
Overall, a very worthwhile app.
This app is a no brainer for brands that care about their customers. Install was easy. We have seen the majority of our customers add Route Insurance to their carts. Route solves a real problem for us. USPS has inconsistent deliveries at times, packages get stolen, and a host of other issues which are out of our control, yet, impact our ability to delight customers.
We love Route for solving this issue. You should too.
Very easy to set up and operate, they handle customer service for claims (unless you'd prefer to do it in-house), and they handle replacement ordering. The insurance is flowthrough, so cost-neutral to merchants and covers full value of order for loss, damage, or theft. Would definitely recommend for porch pirate-y US market.
Trust me, if you were looking for shipping insurance, you want Route.
With the increasing problem of package theft after delivery, we were suffering from long and difficult calls with customers and carriers, and were never feeling like the outcome was ideal. Route Shipping Insurance puts the decision to protect your package in the hands of the customer, so they are able to add insurance at the point of checkout for a low fee, and also see that if they opt out, we do not cover that loss.
Sales and Support teams at Route are phenomenal and very responsive. It took minutes to integrate and from that moment we've been feeling secure in our deliveries and our ability to serve our customers better than ever in the case of lost/stolen/broken packages.
This app is great, and a no brainer for any retailer. Any opportunity to offer the customer more protection on their order for no cost to the merchant is great. Amazing support staff and simple integration completed by Route
Heard about Route through another company that we have partnered with in the past and so happy that I took their advice to talk to Route! The people at Route are fantastic to work with, the on-boarding is wicked fast and based on the orders that are coming through our customers are happy to have shipping insurance as an option when placing an order. Very excited about Route and the value that it adds to our site/customer trust. Would highly recommend adding it to your store!!!
This service is free to stores, and it covers our lost or stolen orders so easily! We love the service!
The set-up took no time at all! We had our first customer using it later that day.
I like that our customers have this added protection, and it means we aren't out of pocket should anything go awry, in fact we might even make more through resent orders.