Route: Post‑Purchase Platform , 403 recensioni
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Zoram, is the best customer service support at Route. Very responsive and follow up on your issue until it solves. Highly Recommend the app!
Hi there,
Thanks so much for this glowing review of Zoram's stellar customer service and response times, as well as our app!
We feel very lucky to work alongside him, and with merchants such as yourself.
Should you run into any future questions, please feel free to reach out to us at https://help.route.com/hc/en-us, and we'd be happy to help however we can.
Hope you're having a wonderful week!
Jordan, Customer Service
Simple setup and immediate results! Fantastic way to increase conversion rates and elevate our customer service offerings. A win - win.
Route is a good service to use as it takes care of a lot of the issues we simply do not have time to deal with. They work very quick and easy so far we have had nothing but good things to say about the app. They are the solution we have been looking for .
Hello,
Thank you for taking the kind words. We're happy we can provide the solution for package protection. Route prides itself on offering great peace of mind for merchants and their customers through our package protection and world-class customer service!
Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a nice day,
Bianca, Customer Service
Great CSM follow-up, questions are answered quickly, merchant portal is clear and easy to use. The help center has all the essential resources to assist with customers' questions.
Hi there,
Thank you for this lovely review! We're happy to hear that you've enjoyed a wonderfully supportive Customer Success Manager, in addition to Route's easy-to-use Merchant Portal and Help Center.
We feel very lucky to partner with you and your mission of creating functional yet fashionable activewear for all women. Thanks for all you do!
If you run into any future questions, please feel free to reach out to your CSM directly, or our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd love to assist however possible.
Hope you're having a great week,
Jordan, Customer Service
Our account rep is incredibly helpful and responsive when we have questions about a claim, which lifts a lot of my stress. I don't know what I would do without Route.
Hi there,
We are so happy to hear that you are enjoying working with Route and your Customer Success Manager, Shaylee. We think she’s pretty incredible, as well.
We are always here to help however we can so should you have any questions please feel free to reach out to merchantsupport@route.com.
Thank you, again,
Holly, Customer Support
My company implemented Route onto our website a year ago and it has been an integral aid in our customer experience. The integration was very quick and the support team has always been expedient.
Working well and customers enjoy the ability to protect their orders. The route platform is not as user friendly and how it works from a merchant standpoint is not explained thoroughly.
Hi there,
Thank you for taking the time to send in your feedback. Our sincerest apologies for any miscommunications during this process, and I am more than happy to help!
After review, it looks like our team was able to assist you with your reimbursement questions and requests! However, our team is ready and here to assist further if you are still seeing issues or concerns with those funds.
You can contact us through this link: https://help.route.com/hc/en-us and we would be glad to clear up any of those questions or concerns with you!
All the best, and take care,
Leea, Customer Service
Great app. My customers have had no complaints so far and it seems fairly easy to add and use if necessary.
We've been using Route for a few weeks now and so far it's been great! Set up was very easy and the route support team has been excellent! We haven't had any customers need to use the service yet so I can't comment there, but most customers have purchased and I love being able to give them the option. The plugin looks great on our site and isn't too intrusive. That helps me know it's not affecting the conversion rate in a negative way... I'm willing to bet it'll increase it as customers will feel more secure about their purchase, especially since our product is a high enough price point that customers would be worried about losing it in the mail, etc. Super happy with Route, great app/service!
Amazing app! We (along with every other Shopify store) have been waiting for a shipping insurance option for years and were just referred to Route. Great feedback from our customers with them adding Route to their orders, I would say a must have FREE app!