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In base alla valutazione
EXTREMELY easy to install!!! As soon as I advertised I was offering shipping insurance I made an immediate sale! I am looking forward to continuing growing my sales based on this addition to the store!
This is the app everyone needs; no joke. Insuring orders was what I had always needed and voluntary insurance was NOT the way to go. State Farm, All State would not insure any packages and the only way to feel secure sending USPS was to send registered mail which is a hassle.
Insert the Route App. On average my store will charge my customers $0.98 per transaction ($50 purchase) to guarantee delivery to their doorstep. If its not delivered, if its lost or if its damaged they get a refund, a re order or store credit.
Along with the technology the customer service is second to none. Installed the app on a Saturday and needed help implementing and was greeted by several emails saying they "had it covered Monday". Monday rolled along and at 5am eastern I was ready to go along with a phone call saying thank you for the download.
To say this solution is a big help is an understatement. Cant wait to explain the value add in an email to all of my customer base.
-Steve
Great app! Easy to work with and customers love it. They have been personable with any issue experienced
Many of our customers are first time buyers with our company due to the nature of what we sell. We were looking for a solution to meet to help support our customer's need to protect their purchase. Set up was quick and could not have been easier, we were up and running shortly after our call. The response from our customers has been great and this service gives our customers piece of mind when shopping online.
Hello there,
Thank you for the kind words. We are always thrilled to hear our customer service is hitting your standard. If you should come across any questions, please reach out to us at https://routeapphelp.zendesk.com/hc/en-us.
Thanks,
Bianca, customer service
AMAZING! Packages are always protected and my cs manager is always working to find us better rates.
Hello there!
Thank you so much for your kind words. We appreciate you taking the time to write out a review. It makes us happy to hear you have had a great experience using Route.
If you have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Best,
Bianca, customer service
Jordan and the team have been most helpful of the past month with our claims - highly recommend. It can be stressful for our clients when ordered items have been delivered broken or simply do not arrive. Thanks Jordan for the extra efforts over the COVID period much appreciated..cheers Mat
Route has saved us SO much time in customer service and provided our customers more security when shopping on our site. Route is an absolute MUST-HAVE and I wish we had learned about this service sooner! 5 stars!
Route has alleviated headaches and hurdles that come with customer interaction. They've taken away the time spent tracking down every order for follow up, which has increased productivity in other areas needed. Route has been a great resource.
Hi there,
Thank you for this glowing review!
We're so happy to hear that Route has alleviated hurdles for both you and your customers, and that our services have freed up bandwidth for your team to focus on other areas of growth.
We feel quite lucky to partner with merchants such as yourself, and to protect your beautifully unique and moving prints.
Should you run into any future questions, please feel free to reach out to us at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help however we can!
Hope you're having an amazing week,
Jordan, Customer Service
*Update Customer service helped us through everything and customers are using the add on feature. We have had success with customer using it and replacing items that were damaged.
Upon adding this app and having them install it, My menu disappeared. We had customers calling why they cant access parts of my website anymore. So if you have any advanced apps be warned they will change them. This cost us 3 hours of work to get it back to where it was. Not sure if the customer will like this feature yet. If they do I will up the stars.
Route has helped us reduce the amount of lost and damage product significantly. Support is top notch and extremely responsive. Great app!
Hi there,
Thanks for taking the time to write a review. We are happy you have a great experience with our support team. Route prides itself on different excellent customer service.
If you have any other questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help!
Best,
Bianca, customer service