Recensioni (409)

Valutazione complessiva
4
Numero di recensioni per livello
  • Il 71% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 3% delle recensioni ha 2 stelle
  • Il 18% delle recensioni ha 1 stelle
7 dicembre 2023

Route's been a game changer for not just our shipping protection but a tremendous value add on the customer service side and creating confidence for customers. The team's always diligent and helpful as well and addresses exceptions as needed. Really appreciate the team especially Justin!

Palm Golf Co.
Stati Uniti
Oltre 2 anni di utilizzo dell’app
RouteApp LLC ha risposto 3 gennaio 2024

Hi there,

Thank you for your review! Your satisfaction is our priority, and we're so glad that we have been able to provide valuable customer service to your customers. We appreciate your feedback!

Have a great day!

Skylar, Customer Support

11 dicembre 2023

The team at Route is crazzzzy good at what they do!! I've received the best customer service from any app/service I've ever used. It seems rare to get face to face customer service with online services – and that's exactly what Route offers! Everyone I've spoken to at Route have just been genuinely nice people. Hayes, Robert, and Carson have gone above and beyond to tailor Route to best fit the needs of my online business. Route has saved me time and money, and given my customer peace of mind when their packages go missing. It's a win win! I 100% recommend Route to other merchants! Thank you Route team!!!

Bobbie Goods
Stati Uniti
2 mesi di utilizzo dell’app
RouteApp LLC ha risposto 3 gennaio 2024

Hi there,

Thank you for your review - we're so happy to hear this! We always strive to provide great customer service, and we're so glad that we have met this expectation. We value your partnership, and we're thrilled that you would recommend Route to other merchants!

Thank you for choosing Route, and have a great rest of your day!

Skylar, Customer Support

5 dicembre 2023

Route has been a great addition to our tech stack and has alleviated many customer service headaches when it comes to lost and damaged packages. The install of the app is easy and the team is always responsive when we have requests or questions.

Very happy with the relationship we have developed with the Route team and will continue to exclusively offer this to our customers.

Dolly Parton
Stati Uniti
Oltre 2 anni di utilizzo dell’app
RouteApp LLC ha risposto 14 dicembre 2023

Hi there,

Thank you so much for this great feedback! We're happy to hear that partnering with Route has been a positive experience. We strive to provide great customer experience, and we're so glad that we met this expectation.

Thanks, and have a great rest of your day!

Skylar, Customer Success

21 novembre 2023

As an e-commerce merchant, managing customer shipping issues is one of the challenges. However, we have found that Route has made this process much more manageable. We have reduced the number of customer shipping inquiries and improved overall customer satisfaction. In cases where packages are lost or damaged, Route's self-service claims resolution process has been a lifesaver. The process is hassle-free and straightforward, allowing us to file and resolve claims quickly.

The efficiency of Route's claims resolution process has saved us countless hours and headaches. We can now focus on other essential aspects of our business, knowing that a reliable and efficient system is handling our shipping issues. Route has been such an invaluable addition to our e-commerce business that we highly recommend it to other merchants looking to streamline their operations and improve customer satisfaction.

Euphoria Supplements
Stati Uniti
9 mesi di utilizzo dell’app
RouteApp LLC ha risposto 30 novembre 2023

Hi there,

Thank you for your review! We appreciate your positive feedback and support. We strive to provide exceptional experiences, and we're so glad to know that utilizing Route has been an efficient and beneficial service to you and your customers. We value your partnership!

Thanks, and have a great rest of your day!

Skylar, Customer Support

26 ottobre 2023

As others have mentioned, having Route as an extra layer of protection for our orders has been helpful. The CSMs we have worked with are quick to handle issues within the app or specific order situations.
Keep up the great job and here's to a successful Q4!

Lauren Moshi
Stati Uniti
Oltre un anno di utilizzo dell’app
RouteApp LLC ha risposto 2 novembre 2023

Hi there, we're so happy to hear this! Your satisfaction is our priority, and we're glad that our CSMs have been able to assist you in a helpful and timely matter. We appreciate your feedback!

Thank you, and have a great day!

Skylar, Customer Support

7 novembre 2023

We've used Route for almost 2 years and it has saved SO MUCH ADMIN TIME!!
No more back and forth with USPS/UPS and no more waiting on the phone for an hour with no help. Route takes care of those shipping issues and I've had the best experience. Most importantly, their team is VERY FAST AND RESPONSIVE.

Carbon Knife Co
Stati Uniti
Oltre un anno di utilizzo dell’app
RouteApp LLC ha risposto 13 novembre 2023

Hi there,

Thank you so much for taking the time to share your experience! We are so glad to hear that using Route has provided an easy resolution process for you and your customers when dealing with shipping issues. We appreciate your feedback!

Have a great day!

Skylar, Customer Service

19 dicembre 2023

I was skeptical as to whether my customer would opt in to Route. I have been pleasantly surprised as to how popular this protection option is. Our conversion rate improved and while we have made only a few claims, each claim has been approved in minutes. I am very pleased with Route and highly recommend.

Worth Home Products
Stati Uniti
4 mesi di utilizzo dell’app
RouteApp LLC ha risposto 4 gennaio 2024

Hi there,

This made our day! Thank you so much for your support—we’re thrilled to hear that you’re loving Route. If you have any suggestions or feedback in the future, we'd love to hear it.

Have a great day!

Skylar, Customer Support

17 dicembre 2023

Route is an absolute pleasure to work with and I am happy to say all of our shipments are carbon neutral! Keep up the great service and thank you!

WNC DISTRIBUTION
Stati Uniti
Oltre un anno di utilizzo dell’app
RouteApp LLC ha risposto 4 gennaio 2024

Hi there,

Thanks for this great review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Have a great day!

Skylar, Customer Support

29 agosto 2023

Route has been a big support to our business, helping us provide better service for our customers when dealing with the dreaded shipping struggles of lost, missing, stolen, or damaged packages. The CSMs we've worked with have been responsive to our needs and questions, and the general care team has been responsive as well with any case-by-case concerns or questions we've had.

Magnetic Me
Stati Uniti
Quasi 2 anni di utilizzo dell’app
RouteApp LLC ha risposto 29 settembre 2023

Hi there, we appreciate your great review! We're so glad to hear that using Route for package protection has alleviated the stress of dealing with shipping-related issues. Thank you for your feedback regarding our CSM team, your satisfaction is our priority!

Have a great day!

Skylar, Customer Support

27 ottobre 2023

I've been partnered with Route for 2+ years and have appreciated not only their primarily services within their tool, but their admirable support + partnership. It's great having the opportunity to not just enjoy working alongside a partner, but growing with a partner, while understanding each other's aches, growing pains and growth plans. I'd recommend Route at the leading partner in the Shipping Insurance D2C space to any merchant.

BYLT Basics
Stati Uniti
Oltre un anno di utilizzo dell’app
RouteApp LLC ha risposto 2 novembre 2023

Hi there,

Thank you so much for taking the time to share your positive experience, and your journey of growth with Route. We are so glad to hear that using Route has been beneficial for your customers, and that you've enjoyed working with our team.

We look forward to continuing our partnership!

Have a great day,
Skylar, Customer Service