Recensioni (419)

Valutazione complessiva
3,8
Numero di recensioni per livello
  • Il 70% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 3% delle recensioni ha 2 stelle
  • Il 19% delle recensioni ha 1 stelle
23 giugno 2020

This app came in very handy when dealing with missing packages! Prior, we were constantly back and forth with the post office and the Route claims process made it very simple to come to a resolution. Super seamless platform.

Mixology
Stati Uniti
Quasi 5 anni di utilizzo dell’app
18 agosto 2020

This app has been great to provide both merchant and consumer peace of mind when ordering. Our Route rep, Brad, is responsive, helpful, and great to work directly with. My only complaint is that our store dashboard where I can look orders up is so slow. I also wish there was something on our dashboard where we could see our bill by month, instead of just receiving weekly billing notifications.

Copper Pearl
Stati Uniti
Oltre 4 anni di utilizzo dell’app
17 giugno 2021

"Working with Cyntia has been so great and you guys have always been helpful and accommodating to all our needs. Your response times are fast and the customers that utilize route haven't had a whole lot of issues. It is much easier to work with you all than with USPS when it comes to issues with missing or damaged packages."

Senita Athletics
Stati Uniti
Oltre 3 anni di utilizzo dell’app
RouteApp LLC ha risposto 20 luglio 2021

Hi there,

Thank you for the kind words! We're happy to hear your Customer Success Manager and the support team have been helpful. We are glad we could be your solution for ...

18 dicembre 2020

Our representative has been so nice to work with and answers all of our questions quickly(:
The policies on the other hand can be confusing at time.

Andar Wallets
Stati Uniti
Circa 3 anni di utilizzo dell’app
RouteApp LLC ha risposto 22 dicembre 2020

Hi there,

Thank you so much for the feedback! We’re thrilled to hear that you’re enjoying working with our team.

We know coverage policies can be tricky to navigate so we’ve ...

2 settembre 2021

"We have been customers for over 18 months and when we have had claims, the process was extremely smooth. I do really enjoy the Route newsletter and take the time weekly to read the content - one of the few that I do."

PK Beans
Canada
Oltre 2 anni di utilizzo dell’app
RouteApp LLC ha risposto 10 settembre 2021

Hello there,

Thank you for taking the time to write this great review. We're happy to hear you have had a good experience using Route! We appreciate your engagement with our ...

23 giugno 2020

Route is a very well built app that integrates well with our Shopify store. Route's team was very helpful in working through any bugs during implementation. We have a lot of customers checking out with it so it seems to be providing quite a bit of value for our customers.

NOMATIC
Stati Uniti
Oltre 2 anni di utilizzo dell’app
23 giugno 2020

When we first got this app right before the holiday rush, it was PERFECT! Every claim was handled super quick and easily. The pandemic and direct shipping problems with that definitely slowed them down, though I suspect also fast growth because of increased online sales was part of the problem.

We sell mostly lower dollar items, so haven't had a problem getting them replaced or refunded.

I think ...

Rep Your Water
Stati Uniti
Oltre 2 anni di utilizzo dell’app
Data modifica: 12 maggio 2020

5/12/2020

Update: I am updating our review to 4 stars based on Routes follow-up on the issues in our first review.

Part of our issue is that we didn't spend enough time getting to understand the claims process. Customers can file their own claim using the link in the Route confirmation email. Our customer encountered an error in this process. The screen on his mobile device froze and he could ...

Forever Green Indoors
Stati Uniti
Circa 2 anni di utilizzo dell’app
9 dicembre 2021

This app has been very helpful to our customers and saves us time and money. Easy to set up and help recourses are available.

Glow Skincare
Stati Uniti
Quasi 2 anni di utilizzo dell’app
RouteApp LLC ha risposto 21 dicembre 2021

Hello there,

Thanks for this kind review! We are happy to hear we have been able to save you some time! If you ever have any questions, don't hesitate to reach out to our ...

3 agosto 2022

It’s an easy, inexpensive, effective solution to package protection! We enjoy the feature of package tracking, in addition to the actual protection for packages. I would have given it 5-stars if there were an easier way for customers to opt-in and opt-out in the shopping cart instead of just on the product page.

The Walking Cradle Company
Stati Uniti
Quasi 2 anni di utilizzo dell’app
RouteApp LLC ha risposto 4 agosto 2022

Hi there,

Thank you for this feedback! We are glad to hear our Track and Protect features have been beneficial to both you and your customers.

Our Support team is ready and ...