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What a great peace of mind for both myself and my customers for easy, economical shipment coverage. A large percentage have opted to use Route for their shipments and we have had a great experience with this company.
We added this app to offer it to our customers as added insurance and made it to where they had to opt in for it. Since adding it to the site it has been used on nearly every purchase, with the customer requesting it at check out! Have had zero issues with Route and the added insurance makes both parties feel better about the transaction! A no brainer for e-commerce!
-Low Hertz Car Audio
Route Package Protection effortlessly resolves your order issues regarding lost, damaged, or stolen items at a very affordable price with just a few clicks through their claim portal. Zero hassle, instant solutions. Apart from that, you can track your order right to your doorstep. The staffs are very helpful and always find ways to help you resolve some concerns. The refund is just only for the item cost, not including any shipping costs. They cannot change the shipping addresses of the replacement orders if in case customers have an updated shipping address. So you need to contact the merchant to update it before the replacement order takes place. However, it gives us peace of mind especially if their orders are lost in the way, damaged while in transit, or even those were stolen or orders that are marked delivered but package are not received by the customers. Instead of us reaching out to our shipping partners to look for the orders and where are they or the whereabouts of the packages, Route is there to help us resolve the shipping issue instantly.
Route has allowed us to provide our customers unparalleled package protection as part of our Mythical Customer Care. We all sleep well at night knowing that Route is vigilantly on duty, ensuring our handcrafted leather goods are protected between the time they leave our hands to their arrival on our customer's doorstep.
Hi there,
Thanks so much for this wonderful review! We are so happy to hear that the ease and security Route offers have been game-changers for you and your customers.
We are equally delighted to partner with merchants such as yourself. Should you run into any future questions or needs, please let us know at: https://help.route.com/hc/en-us. We'd be happy to help however we can!
Hope you're having a great week,
Jordan, Customer Service
Ahseante is amazing! Always responds and helps us whenever we have any questions or need assistance! :)
Hi there,
We’re so happy that you love working with Ahseante! We think he’s incredible, too.
In case you ever need an additional resource at Route, you’re always welcome to reach out to merchantsupport@route.com.
Wishing you a very happy holiday season!
Holly, Customer Support
Customer shipping and lost package claim processes have always been a pain in the butt. With Route, customer issues have been handled very promptly and to the satisfaction of both our customers and our internal team.
Hello,
Thank you for taking the time to write this kind review. We're happy to hear you have a good experience using Route! Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service!
Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a nice day,
Bianca, Customer Service
Route Has Been AWESOME
Easy to work with, save a lot of trouble for us.
Can't think of any reason not to use it.
Hi there,
We are so thrilled that you’re loving Route! We’re equally as excited to be partnering with you and hope your customers are enjoying the extra peace of mind Route provides.
Should you need any assistance or have any questions, please feel free to reach out at merchantsupport@route.com at any time. We're always here to help!
Happiest of Holidays,
Holly, Customer Support
Route has been a big support to our business, helping us provide better service for our customers when dealing with the dreaded shipping struggles of lost, missing, stolen, or damaged packages. The CSMs we've worked with have been responsive to our needs and questions, and the general care team has been responsive as well with any case-by-case concerns or questions we've had.
Hi there, we appreciate your great review! We're so glad to hear that using Route for package protection has alleviated the stress of dealing with shipping-related issues. Thank you for your feedback regarding our CSM team, your satisfaction is our priority!
Have a great day!
Skylar, Customer Support
Route Protection is the best service there is. They not only provide awesome service ensuring our customers receive their orders safely but they also stand behind their promise to be there when there's a claim. We added Route to our shipping services more than a year ago. They have not failed us with expert service. Justin Boyce, our rep, never ignores emails, provides excellent service and never hesitates to explain when more info may be required in a given situation. Our customers are happy knowing they can rely on our services as we stand by our policies. Thank you, Route! Thank you, Justin Boyce!
Hi there,
Thank you so much for taking the time to share your positive experiences with us! We are so glad to hear that Justin and our Support Team have both been vital and consistent resources for you and your customers.
If you would like to submit any other feedback or have other questions please feel free to contact your CSM, or utilize our Help Center here: https://help.route.com/hc/en-us.
Have a great day,
Leea, Customer Service
As the person who has to deal with pretty much every aspect of our brand's online business, Route is a godsend. Not only do we get to decrease costs associated with rogue shipments (replacement units, additional shipping, etc.), we also get to increase customer satisfaction at the same time. This, in turn, means that means I will have to deal with fewer upset customers. AND Route is free for merchants? It's a no-brainer. Literally every eCommerce store should be on board. And a special shout-out to Colton in eCommerce Partnerships as well. He has been communicative, helpful, and prompt in response every step of the way. 13/10, what's not to love? Very much looking forward to our continued partnership.
Thanks for taking the time to write the review! We're pleased to hear you are having a great experience using Route. We are proud we are able to hit your standard of support.
If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a wonderful day,
Bianca, Customer Service