レビュー (417)

総合評価
4
評価レベルごとの件数
  • 評価の71%は5つ星です
  • 評価の5%は4つ星です
  • 評価の2%は3つ星です
  • 評価の3%は2つ星です
  • 評価の18%は1つ星です
編集日:2021年5月26日

Service is great! Form is easy to fill out when filing a claim. If more immediate help is needed than just the form a customer service rep is also very easy to get a hold of for assistance. Route is always extremely helpful in assisting our customers. The customer service is always quick, efficient, and professional. It’s easy to use the website to file claims and check on the status.

Whimsy + Wellness
アメリカ合衆国
アプリの使用期間:1年以上
RouteApp LLCが返信しました 2021年3月8日

Hi there,

Thank you so much for this stellar review!

We're glad to hear that our customer service has been both effortless and helpful, and we feel very lucky to partner with you and support your store mission of bringing whimsy to wellness for everyone.

If you run into any future questions or needs, please feel free to reach out to us at https://help.route.com/hc/en-us and our team will get you taken care of ASAP.

Hope you're staying safe and healthy,

Jordan, Customer Service

2021年8月30日

Really helpful app that addresses one of our pain points. This is a great business. Cameron and Adam are great.

Flintts
アメリカ合衆国
アプリの使用期間:1年以上
RouteApp LLCが返信しました 2021年9月10日

Hello,

Thank you for taking the time to write this kind review. We're happy to hear you have a good experience using Route! Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service!

Please reach out if you run into any questions. You can reach us at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Have a nice day,
Bianca, Customer Service

2021年3月11日

Route is a game changer. I love how easy it is for my customers to file claims and get a resolution. It's such a relief that the onus isn't on me, the business owner. Route is a must-have, especially if your AOV is in the hundreds. Couldn't be happier!

Kurly Klips
アメリカ合衆国
アプリの使用期間:1年以上
RouteApp LLCが返信しました 2021年3月12日

Hello,

Thank you so much for such a wonderful review! We couldn't be happier that you've had such a great experience - we strive for nothing less! We love being able to work with such great companies, too.

It sounds like things are going splendidly but should you ever need additional support or assistance, please don’t hesitate to reach out at https://help.route.com/hc/en-us. We are here to ensure you continue to love your partnership with us!

Have a great rest of your week,

Holly, Customer Support

2020年6月16日

The Route App has been a great asset for my company! We used to spend hours managing shipping claims. We have been able to save money and time now! I encourage every e-commerce business owner to use the Route App!

Irregular Exposure
アメリカ合衆国
アプリの使用期間:約1年
2022年8月19日

We installed this app to add an extra layer of security with package theft, loss and damage. It's been a 10/10 experience and I highly recommend this service to anyone that struggles (or even doesn't) with loss, stolen or damaged packages. I mean FREE peace of mind for all your customers? Absolutely,

Lavender & Lowell
アメリカ合衆国
アプリの使用期間:約1年
RouteApp LLCが返信しました 2022年8月23日

Hi there,

Thank you so much for sending in this feedback, this is amazing! We are pleased to assist every step of the way.

If you would like to submit any other feedback or have additional questions please contact us here: https://help.route.com/hc/en-us.

All the best,
Leea, Customer Service

2022年8月12日

So far I have had a great experience with Route and believe that it will be very useful during the holiday season when customer orders are more prone to delays and being lost in transit. Our Customer Success Manager, Alicia Elliot, was very helpful throughout the setup process and answered all of our questions.

Kyle Cavan Jewelry
アメリカ合衆国
アプリの使用期間:約1年
RouteApp LLCが返信しました 2022年8月15日

Hi there,

Thank you so much for your great comment. Both Alicia and Elliot are outstanding members of our team, and we are happy they have been able to support you this way; especially with those busy seasons!

If you would like to submit any other feedback or have other questions please contact us here: https://help.route.com/hc/en-us and we will be there to assist!

All the best,
Leea, Customer Service

2021年9月23日

I love Route and the protection that it provides for not only myself but my customers as well. Thank you!

DNR Creative Customs, LLC
アメリカ合衆国
アプリの使用期間:約1年
RouteApp LLCが返信しました 2021年9月27日

Hello there,

Thanks for writing this review! We're happy we are able to provide peace of mind for merchants and their customers through our package protection and world-class customer service!

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Best,
Bianca, customer service

編集日:2020年6月23日

Route has been super helpful for us. Has cut down our customer service time and helped our customer experience. Always improving to make better!

Freestyle USA
アメリカ合衆国
アプリの使用期間:約1年
2021年8月27日

The Route team and CSM Ahseante have been of great help to our company. Would recommend for any merchant that needs a solution to provide an insurance peace of mind to its customers.

Rockstar Original
アメリカ合衆国
アプリの使用期間:約1年
RouteApp LLCが返信しました 2021年9月10日

Hello,

Thanks for taking the time to write a review! We are happy to hear your CSM has been helpful. Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service!

If you ever run into any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Have a good day,
Bianca, customer service

2021年3月8日

Before I started with Route I had customers left and right making claims regarding packages lost, stolen or damaged. Now that we have installed Route it has given us a solution where there was not one on top of us losing money and customers. Thank you Route for a no cost, easy fix resolution available to every E-commerce business.

Live Fabulously
アメリカ合衆国
アプリの使用期間:約1年
RouteApp LLCが返信しました 2021年3月12日

Hello,

Thank you so much for your review! We can’t tell you how happy we are to be able to help provide such a beneficial solution to you and help support your customers. That’s exactly what we are here to do!

It sounds like you have everything you need to for success but should you have any future questions, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us. Our team is here to help!

Have a most wonderful week,

Holly, Customer Support