レビュー (414)

総合評価
4
評価レベルごとの件数
  • 評価の71%は5つ星です
  • 評価の5%は4つ星です
  • 評価の2%は3つ星です
  • 評価の3%は2つ星です
  • 評価の18%は1つ星です
2020年12月18日

App works great and their team is awesome for customer service. Ahseanté was very informative and a huge help.

To The Stars Inc.
アメリカ合衆国
アプリの使用期間:1年以上
RouteApp LLCが返信しました 2020年12月22日

Hi there,

Thank you so much for sharing your feedback! We are so happy to hear that you’ve enjoyed our Customer Support team and also working with Ahseante. We love having him, as well!

If you are ever in need of more support, always feel free to reach out to merchantsupport@route.com and we’ll be happy to help!

Happiest of Holidays,

Holly, Customer Support

2020年12月7日

We just signed up to use Route as a retailer to better serve our customers. The process was seamless, and every team member we worked with to get started was outstanding. They clearly explained and communicated everything, and ultimately we felt they would add value to our brand through great customer service. We haven't had to file a claim yet, but we can give a 5 star review on the experience so far!

Two Brothers Toffee
カナダ
アプリの使用期間:1年以上
RouteApp LLCが返信しました 2020年12月9日

Hi there,

Thanks so much for this glowing review! We are so happy to hear that you've loved working with all our team members, and that the communication has been both helpful and seamless. We feel very lucky to be working with you and your customers!

If you have any future questions or need any help filing an issue feel free to reach out to merchantsupport@route.com, and we’ll get you taken care of right away!

Have a lovely evening,

Jordan, Customer Support

2021年5月21日

They installed it so easily and were nice to deal with when I couldn’t understand certain things. Now I can offer my customers shipping protection.

[REESEDELUCA]®
カナダ
アプリの使用期間:1年以上
RouteApp LLCが返信しました 2021年5月27日

Hi there,

Thank you so much for sharing! Route prides itself on world-class, ongoing support for our merchants, and we're happy to hear your experience is up-to-par.

We're also glad to hear that our implementation team was able to help you with a quick installation, and that you and your customers are enjoying the peace of mind that Route package protection offers.

We love partnering with brands such as yourself, and we are pleased to protect your inclusive, socially responsible leisure products.

Should you run into any future implementation questions or otherwise, please feel free to reach out to our team at: https://help.route.com/hc/en-us. We'd be happy to assist!

All the best,

Jordan, Customer Service

編集日:2019年4月20日

We just installed Route last week and we already saw some traction. The on-boarding was super simple and fast. We are stoked we can offer protection for their new rides! We've seen a growing number of packages being damaged over the years and this app was just what we needed to gain trust and add value for our customers.
Would definitely recommend!!

Prior Snowboard Manufactory Ltd.
カナダ
アプリの使用期間:1年以上
2023年11月13日

We were charged for route automatically when we wanted it as an option for customers to pay. Now we owe almost $180 because we could not get an associate to approve our request to change this? Complete BS and we are dropping route immediately.

Green Gone Detox
アメリカ合衆国
アプリの使用期間:1年以上
RouteApp LLCが返信しました 2023年11月16日

Hi there,

We sincerely apologize for any issues you may have experienced with Route. Our number one priority is to assist directly with any shortcomings and ensure that any issues are resolved. A member of our team has contacted you to discuss how we can address and resolve this issue.

All the best,

Skylar, Customer Service

2021年3月8日

There are thousands of apps available that promise to improve the customer experience by offering this bell, or that whistle. While many actually do what they say - Route is the only app we use that has been equally beneficial to the customer and the brand owner. It was incredibly easy to install, well supported and costs us exactly zero dollars per month. Route has improved our customer experience by making it easy for customers to obtain replacement shipments for products that are lost, damaged or stolen. At the same time, we've reduced our customer interactions for these events and cut our connected losses by a whopping 100%. (Let that sink in.) If you sell and ship products online, Route should be among the first updates that you make to your store - your customers and your bottom line will thank you.

Insane Labz
アメリカ合衆国
アプリの使用期間:1年以上
RouteApp LLCが返信しました 2021年3月12日

Hi there,

Thank you so much for such wonderful feedback! We are so thrilled to hear that both you and your customers have enjoyed working with us. That is exactly what we strive for!

It sounds like things are going splendidly but should you ever need additional support or assistance, please don’t hesitate to reach out at https://help.route.com/hc/en-us. We are here to ensure you continue to love your partnership with us!

Happily,

Holly, Customer Support

2021年5月5日

Route's package insurance alleviates significant pressure that our CS team inevitably faces in facilitating customer complaints regarding package theft and carrier mishandlings. I see some other comments regarding poor service and perhaps there are some bad apples in the bunch. However, I am here leaving a comment specifically because of their EXCELLENT SERVICE. Sometimes a little patience, understanding, and information is all that is needed.

TALENTLESS
アメリカ合衆国
アプリの使用期間:1年以上
RouteApp LLCが返信しました 2021年5月6日

Hi there,

Thank you so much for this wonderful review! We're so happy to hear that Route alleviates much of the pressure your customer success team faces regarding lost, stolen, or damaged packages.

We feel very lucky to work with excellent merchants such as yourself, and we are more than happy to support your mission of creating a high quality luxury brand, and to protect your beautiful products.

Should you run into any future snags or questions, please feel free to reach out to your CSM, Kellee, or our team at: https://help.route.com/hc/en-us and we'd be pleased to assist.

Hope you're staying safe and healthy,

Jordan, Customer Service

2024年2月20日

Run away! This company takes your money and doesn’t refund it.
As a small business owner, I am telling you to avoid the headache of dealing with these individuals, we already have enough on our plate.

CHOCOLATL
アメリカ合衆国
アプリの使用期間:9ヶ月
RouteApp LLCが返信しました 2024年2月29日

Hi there,

We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution.

Best,
Skylar, Customer Success

2021年12月10日

Route has been a great service to have in our corner for customer service. Ahseante and the Route team are always helpful and responsive!

Coal Headwear
アメリカ合衆国
アプリの使用期間:1年以上
RouteApp LLCが返信しました 2021年12月22日

Hello,

Thanks for the kind words! We are happy to hear you have a great experience with our customer service team and your success manager. If you have any other questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help!

Thanks,
Bianca, customer service

2022年12月27日

We love route. No longer do we have to worry about shipping issues because route has us covered. The customer support is fantastic and the claims process is really easy for customers to understand. Route has probably saved us thousands upon thousands of dollars in lost revenue! Route is a standard app across all of our e-commerce websites. It's definitely one of those essential apps. 10/10

NFDVapes
アメリカ合衆国
アプリの使用期間:1年以上
RouteApp LLCが返信しました 2023年1月3日

Hi there!

Thank you for the amazing review! I am so glad to hear that our team and app have been able to help both you and your customers.

Should you run into any questions, please know you can reach out via our Help Center: https://route.com/help-center at any time.

Best,
Leea, Customer Service