レビュー (414)

総合評価
4
評価レベルごとの件数
  • 評価の71%は5つ星です
  • 評価の5%は4つ星です
  • 評価の2%は3つ星です
  • 評価の3%は2つ星です
  • 評価の18%は1つ星です
編集日:2021年11月15日

Introduction into the app was very straightforward and my account rep is very transparent and is quick to answer any questions I have. Satisfied with my customers claim experience with route as well. I don't have to worry about unhappy customers because Route provides that extra security and actually provides insurance on lost, damaged or stolen orders. I've successfully dealt with orders using Route and I love it.

EVCR
アメリカ合衆国
アプリの使用期間:約1年
RouteApp LLCが返信しました 2021年3月12日

Hello,

Thank you so much for the review! We are so happy to hear that you’ve enjoyed working with Route and your Customer Success Manager, Ahseante and your Account Executive, Brady. We think they're both great, as well!

It sounds like you have everything you need to for success but should you have any future questions, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us. Our team is here to help!

Have a wonderful week,

Holly, Customer Support

2020年6月23日

As a small shop owner caring for my customers packages arriving secure and not getting lost in the mail, Route has help me to make sure my customers orders and myself are covered. What I also love about this app, is my traffic has gone up and I have happy customers.

Lilly la mode Boutique
アメリカ合衆国
アプリの使用期間:約1年
2023年6月2日

Smooth and easy setup process. Our Customer Service team absolutely loves this! It has really made things easier for everyone including our customers. We have had nothing but positive results to this point. We view it and use it as a customer perk and have had no negative incidents to this point.

DanceWear Corner
アメリカ合衆国
アプリの使用期間:約1年
RouteApp LLCが返信しました 2023年6月7日

Hi there, thank you for sharing your experience with us! We're delighted to hear that the setup process was smooth and that our service has been well-received by your Customer Service team, and we're also grateful to hear of the positive results. Rest assured, we'll continue to prioritize your satisfaction and strive to provide excellent service moving forward. Thank you again for your feedback.

Take care,
Leea, Customer Service

2020年6月23日

Our AOV is $250 so considering - happy to not have to deal with lost shipments anymore because they can be expensive.

Domio Sports
カナダ
アプリの使用期間:約1年
2020年6月23日

I love the piece of mind this gives me. As well as the piece of mind it gives my customers. Knowing the items I’ve worked hard to package are being covered. Wouldn’t go without it.

BowHive
アメリカ合衆国
アプリの使用期間:約1年
2021年5月21日

Route lets me not worry if my shipments will arrive at my customers' homes safely without the threat of being mislaid or stolen. It's just one less thing to worry about.

Acme Knife Shop
アメリカ合衆国
アプリの使用期間:約1年
RouteApp LLCが返信しました 2021年5月27日

Hi there,

Thank you so much for sharing your experience! We're so happy to hear that Route has alleviated any worry around shipments arriving safely to your customers.

We love partnering with merchants such as yourself, and we are happy to protect your professional, high-quality knives.

Should you or your customers run into any questions or delivery issues, please reach out to us at https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to assist.

All the best,

Jordan, Customer Service

2020年6月23日

Satisfied after 6 months. We've kept a sharp eye on claims, turn around time, and customer satisfaction using route. We've filed ~ 12 claims in the past 6 months and have not had any customer complaints. Turn around time is OK ~ 2 business days. Recommended based on our current experience.

Hogy Lure Company Online Shop
アメリカ合衆国
アプリの使用期間:約1年
2021年12月15日

Route has been great for us! It has built confidence for our customers and we have seen lots of people take advantage of Route! It was really easy to install, and we now have it on two other Shopify stores that we run in addition to our Water Filtration website.

Drinking Well Co.
アメリカ合衆国
アプリの使用期間:約1年
RouteApp LLCが返信しました 2022年1月6日

Hi there,

Thank you for taking the time to write this kind review. We're happy to hear you have a good experience installing Route! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Have a nice day,
Bianca, Customer Service

2021年8月25日

We have a unique use case- however the Route team have been proactive and had open communication on how we can improve outcomes between both businesses as well as implementing those improvements. Installation was fast/easy and communication is quick even though we are in completely different time zones.

OMNIDESK AUSTRALIA
オーストラリア
アプリの使用期間:約1年
RouteApp LLCが返信しました 2021年9月10日

Hello,

Thank you for writing this wonderful review! We are thrilled to hear you have had a great experience with Route and the installation was a simple process. Route takes pleasure in offering world-class customer service.

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Enjoy your day,
Bianca, Customer Service

2021年12月9日

The app is a convenient solution for carrier mishaps which saves us and our customers time and money.

Off The Grid Surplus
アメリカ合衆国
アプリの使用期間:約1年
RouteApp LLCが返信しました 2021年12月22日

Hi there,

Thanks for the review! We are happy to hear you have had a good experience using Route. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Best,
Bianca, customer service