レビュー (420)

総合評価
3.8
評価レベルごとの件数
  • 評価の70%は5つ星です
  • 評価の5%は4つ星です
  • 評価の2%は3つ星です
  • 評価の4%は2つ星です
  • 評価の19%は1つ星です
2022年8月12日

"We have not received any negative feedback from our customers concerning claims filed with Route. The coverage is very affordable, making it more accessible for the customer. The added coverage on the packages is added piece of mind for us!"

Forward Merch
アメリカ合衆国
アプリの使用期間:1年以上
RouteApp LLCが返信しました 2022年8月15日

Hi there!

We really appreciate this feedback, thank you! We are glad our Protect feature has worked well for you and your customers and that it can offer that peace of mind ...

2020年6月23日

We have been using Route for a few months now and have found it very useful. Almost no hassle on our end, and solves some headaches when packages go missing/are broken. In most cases the claims are approved without ever needing any action from our end other than referring the customer to the claims link.

HockeyStickMan
カナダ
アプリの使用期間:1年以上
編集日:2020年3月25日

Initial review (please read updates):

I used this app, and told my clients to buy the product to protect their shipment. When a long-standing client bought from me and her parcel was delivered to the wrong address (apparently, it was scanned delivered, but she never received it), Route forced her to submit a police report. I ended up having to submit the claim on her behalf. I don't know if it ...

UB2 | Urban Baby Bonnets
アメリカ合衆国
アプリの使用期間:1年以上
2022年6月18日

The app works well and the service is good and hastle free. The only gripe I have that prevents this being a 5 star review is that there doesn't seem to be any option to automatically insure every order (i.e. I don't want the customer to opt it and I want every order I ship to be protected by route, even if I as the store owner need to pay for that). If the feature to automatically insure every ...

HippoKeys
アメリカ合衆国
アプリの使用期間:約1年
RouteApp LLCが返信しました 2022年6月23日

Hi there!

Thank you so much for taking the time to send in your feedback. We really appreciate this!

We additionally apologize for any trouble with our Opt-In or Opt-Out ...

2020年6月23日

The only thing lacking from this app is communication to the seller when someone field a claim. For instance, they’ll tell the customer a replacement is being made when the seller has no idea this has even happened. For me, can’t remake certain orders due to limited supplies so this causes a problem. However, when you email route about it, they switch it to a refund so it’s a simple fix.

Overall ...

The Mini Princess
アメリカ合衆国
アプリの使用期間:約1年
2024年1月12日

Route offers a very simple and efficient way to create and process the claim.
Their customer service is very prompt and efficient. One can get ahold of an actual person to resolve an issue within reasonable time. Their website is clear and easy to nativegate. And the claim process time is very reasonable.

RedOne Music Canada
カナダ
アプリの使用期間:約1年
RouteApp LLCが返信しました 2024年1月24日

Hi there,

Thank you for your review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Have a great rest ...

編集日:2020年5月27日

Update: Changing our review from two stars to four. Route reached out with an apology and assured us that they have hired more customer service reps to help process the high number of claims they are receiving due to the pandemic. The errors from our previous claims have been corrected and new claims have been processed in a timely manner. It seems they have addressed their issues and are back to ...

Lace The Game
アメリカ合衆国
アプリの使用期間:11ヶ月
編集日:2021年1月18日

Their customer service is horrible. They approved a claim, but are dragging their feet when it comes to payment. Ongoing for 3 weeks now. Update: It took a while, but they finally assigned an account rep who helped with the refund as promised. Hopefully I won't have another issue but it I do, she has said I can contact her directly.

GeffenBaby.com
アメリカ合衆国
アプリの使用期間:6ヶ月
RouteApp LLCが返信しました 2021年1月18日

Hi there,

Thanks so much for your honest and valuable feedback! During peak holiday season it can take a bit longer than normal to process reimbursements, but with some of ...

2021年8月23日

We appreciate the service that Route offers. There are some features that we feel need to be improved for the future however this app allows us to offer our customers top notch customer service.

Magic Beans
アメリカ合衆国
アプリの使用期間:6ヶ月
RouteApp LLCが返信しました 2021年9月8日

Hello there,

Thanks for taking the time to write this review. Route prides itself on offering world-class customer service! We are sorry to hear some features aren't to your ...

編集日:2021年8月10日

We heard about Route through ShineOn during a FB live session or zoom or something like that. We were made to understand that there was no cost to merchants and 1% of the cart value to be paid by the customer which seemed like a bargain based on what the big-boy carriers charge for "insurance" and how cumbersome their claim processes are. We couldn't see a downside. So we pulled the trigger. We ...

Said Beautifully
アメリカ合衆国
アプリの使用期間:4ヶ月
RouteApp LLCが返信しました 2021年8月23日

Hi there,

Thank you for the review! We’re thrilled to hear setting up Route was a simple experience for you. We are, however, sorry to hear the fees were not clear. We ...