レビュー (414)

総合評価
4
評価レベルごとの件数
  • 評価の71%は5つ星です
  • 評価の5%は4つ星です
  • 評価の2%は3つ星です
  • 評価の3%は2つ星です
  • 評価の18%は1つ星です
2020年6月25日

Awesome concept and so easy for our customers to use. We have international shipments and it just eases their mind. Sooo easy to get it connected to our store. Thanks! Clarissa

C2CleanBeauty.com
アメリカ合衆国
アプリの使用期間:9ヶ月
2021年7月22日

The best part of it is peace of mind, no longer worrying about having to cover the cost of lost and damaged packages. Admittedly, we have not had any claims in quite a while but, when we did, the experience was good and the account executive streamlined the claims and overrode a rejection.

HNINA Gourmet
アメリカ合衆国
アプリの使用期間:8ヶ月
RouteApp LLCが返信しました 2021年7月23日

Hello,

Thank you for writing this wonderful review! We're happy thrilled to hear you have a good experience using Route! Route prides itself on offering great peace of mind for merchants and their customers through our package protection and world-class customer service! We feel very fortunate to partner!

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Have a great day,
Bianca, Customer Service

編集日:2019年5月28日

This app is great, and a no brainer for any retailer. Any opportunity to offer the customer more protection on their order for no cost to the merchant is great. Amazing support staff and simple integration completed by Route

TEAMLTD Shop
カナダ
アプリの使用期間:8ヶ月
2021年11月24日

Route provides an excellent support and assurance to our customers that their packages will arrive safe and sound! Almost every customer chooses Route as their gurantee that the parcel will reach them secured.

Florida Mutineers
アメリカ合衆国
アプリの使用期間:8ヶ月
RouteApp LLCが返信しました 2021年12月6日

Hello there,

Thank you for this wonderful review. We are happy to hear you have had a positive experience using Route. If you ever have any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Best,
Bianca, customer service

2020年12月3日

Route has been great to work with. From their customer service team, to their product, it's been awesome for my store. It's helped me increase conversions and help my customers feel safe when ordering through our store. I'd recommend Route to any store!

norm.
アメリカ合衆国
アプリの使用期間:8ヶ月
RouteApp LLCが返信しました 2020年12月9日

Good evening,

We are so glad to hear you’ve had great experiences with both our customer service and product teams! We truly enjoy working with you and your team and feel fortunate for the opportunity.

Should any questions or concerns arise in the future, please reach out to us at merchantsupport@route.com and we’ll get you taken care of as soon as possible.

Warm regards,

Jordan, Customer Support

2020年6月24日

Route is an amazing company. They have great customer support, with us and our customers. We don't ever have to lose money if our customers have shipping issues. It is just one last thing we have to worry about. The best part is that it is free. As a merchant, we don't pay any fees. I highly recommend this company to anyone that has an eCommerce business.

LAKI ACTIVE
アメリカ合衆国
アプリの使用期間:8ヶ月
2022年8月4日

We LOVE Route, and so do our customers. It helps us keep track of packages even better than we used to and its easy to explain to customers why they want it and why we want them to have it. Not only does it resolve our shipping troubles in a more efficient way, but much faster than what we can do by ourselves. It is quite a lifesaver for our business and we recommend EVERY business gets Route!

GOLFCARTSTUFF.COM™
アメリカ合衆国
アプリの使用期間:8ヶ月
RouteApp LLCが返信しました 2022年8月4日

Hi there!

Thank you so much for taking the time to comment on these amazing experiences. We are so glad to hear it has been going smoothly!

If you would like to submit any other feedback or have other questions, please contact us here: https://help.route.com/hc/en-us and we will be there to assist!

All the best,
Leea, Customer Service

2020年6月23日

Route has been helpful when USPS has lost customer's packages and much appreciated as an option from my customers and myself as the business owner.

The Humming Arrow Boutique
アメリカ合衆国
アプリの使用期間:8ヶ月
2019年8月12日

Ok well we have to eat our words. After a bit of a wobble and to be honest a bit from our end Route have been absolutely fantastic. We were contacted by support and to say they couldn't do anything more to help is an understatement. All is well top class support and we are very happy to have this app on our store. Big thank you to all at Route

Shop Personalised Gifts
イギリス
アプリの使用期間:8ヶ月
2020年6月23日

I needed a back up plan to protect my customers against the ever growing lost and damaged USPS packages. This was an easy integration, and hassle free on my end for customers to file claims. I am very happy with this app!

JUGGZ Tumblers & Accessories
アメリカ合衆国
アプリの使用期間:8ヶ月