レビュー (417)

総合評価
4
評価レベルごとの件数
  • 評価の71%は5つ星です
  • 評価の5%は4つ星です
  • 評価の2%は3つ星です
  • 評価の3%は2つ星です
  • 評価の18%は1つ星です
2019年8月12日

Ok well we have to eat our words. After a bit of a wobble and to be honest a bit from our end Route have been absolutely fantastic. We were contacted by support and to say they couldn't do anything more to help is an understatement. All is well top class support and we are very happy to have this app on our store. Big thank you to all at Route

Shop Personalised Gifts
イギリス
アプリの使用期間:8ヶ月
2020年6月23日

I needed a back up plan to protect my customers against the ever growing lost and damaged USPS packages. This was an easy integration, and hassle free on my end for customers to file claims. I am very happy with this app!

JUGGZ Tumblers & Accessories
アメリカ合衆国
アプリの使用期間:8ヶ月
2020年7月3日

Great service! The deadlines for filing the claim can be very confusing and inconvenient for customers whose packages are lost or just not updated for a long time, but the staff are accommodating and reply back to our emails to help us out. We appreciate it their service very much.

Hakuhodo USA
アメリカ合衆国
アプリの使用期間:7ヶ月
2021年10月19日

I have selected a 5 because I have not experienced any problems with Route! All my customers love it, and it gives a sense of assurance to my customers that their package will arrive safe and sound.

Addicases
アメリカ合衆国
アプリの使用期間:7ヶ月
RouteApp LLCが返信しました 2021年10月28日

Hello there,

Thanks for the review! We are happy to hear you haven't any problems. If any problems should come up, please don't hesitate to reach out to us at https://routeapphelp.zendesk.com/hc/en-us.

Thanks,

Bianca, customer service

2021年3月5日

Route is pretty much automatic and makes tons of sense for both us and our customers. We've replaced countless "lost shipments" so having Route for backup is really nice.

Tweaked Audio
アメリカ合衆国
アプリの使用期間:7ヶ月
RouteApp LLCが返信しました 2021年3月16日

Hi there,

Thanks for your lovely review!

We're so happy to hear that Route has offered both you and your customers an easy, stress-free shipping experience. We similarly feel lucky to work with merchants like you.

Should you run into any future questions regarding lost shipments or otherwise, feel free to reach out to our team at https://help.route.com/hc/en-us and we'll be happy to assist!

Hope you're having a wonderful week,

Jordan, Customer Service

2019年9月6日

As a shop owner, the last thing I want to do is disappoint a shopper. As long as they purchase the insurance, they are all set should something go wrong. The claim process was fast, with no fuss!

American Kettle
アメリカ合衆国
アプリの使用期間:7ヶ月
2020年6月23日

This app really gives my customers peace of mind when they make a purchase with my company. We love it and recommend it! I feel that without it people are more hesitant to purchase my products because they can be damaged in the mail so easily.

3 Plus Me
アメリカ合衆国
アプリの使用期間:7ヶ月
2021年5月24日

The representative contacted me back very quickly and was very eager to help. I wasn’t even a quarter into my website. Installation was a breeze. I love that my customers are protected. This is something I use often, myself. It’s easy to promote a product you trust and believe in.

Sandy Creek Apparel
アメリカ合衆国
アプリの使用期間:7ヶ月
RouteApp LLCが返信しました 2021年5月27日

Hi there,

Thank you for this glowing review! We're thrilled to hear that our representative was extremely supportive and that Route installation was a breeze.

Route prides itself on offering great peace of mind for merchants and their customers through our package protection and world-class customer service! We feel very fortunate to partner with you as well.

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Hope you and yours are staying safe and healthy,

Jordan, Customer Service

2019年7月17日

Route has helped us save an immense amount of money as we don't have to pay out of pocket now every time an order is lost, stolen or damaged. Customers can order order with confidence knowing that their product has been insured 100%. The staff at Route is always ready to help us with any questions or issues that we face. This app has truly changed our fulfillment process and customer service in a great way!

Beautiful Disaster Clothing
アメリカ合衆国
アプリの使用期間:7ヶ月
2023年5月17日

Great app, really helps reduce the customer service cost and lost revenue due to carrier issues. I've been a customer for over a year and I've only had good experiences with it and their amazing team.

Brandon Kyle Goodman
アメリカ合衆国
アプリの使用期間:7ヶ月
RouteApp LLCが返信しました 2023年5月19日

Hi there!

Thank you so much for your amazing review! We're thrilled to hear that our app has been a valuable tool in reducing customer service costs and addressing carrier issues effectively. We greatly appreciate your continued support, and our team is ecstatic to know that we've consistently provided you with positive experiences. We'll keep working hard to deliver excellence in our services.

Best regards,
Leea, Customer Service