Route Protection and Tracking

Ok well we have to eat our words. After a bit of a wobble and to be honest a bit from our end Route have been absolutely fantastic. We were contacted by support and to say they couldn't do anything more to help is an understatement. All is well top class support and we are very happy to have this app on our store. Big thank you to all at Route

The Route Team provided excellent integration support and ongoing customer service for our team. On top of that, this is simply a technology that needed to be invented - well done on providing this essential service for modern D2C.

I needed a back up plan to protect my customers against the ever growing lost and damaged USPS packages. This was an easy integration, and hassle free on my end for customers to file claims. I am very happy with this app!

Great service! The deadlines for filing the claim can be very confusing and inconvenient for customers whose packages are lost or just not updated for a long time, but the staff are accommodating and reply back to our emails to help us out. We appreciate it their service very much.

I have selected a 5 because I have not experienced any problems with Route! All my customers love it, and it gives a sense of assurance to my customers that their package will arrive safe and sound.

Route is pretty much automatic and makes tons of sense for both us and our customers. We've replaced countless "lost shipments" so having Route for backup is really nice.

As a shop owner, the last thing I want to do is disappoint a shopper. As long as they purchase the insurance, they are all set should something go wrong. The claim process was fast, with no fuss!

This app really gives my customers peace of mind when they make a purchase with my company. We love it and recommend it! I feel that without it people are more hesitant to purchase my products because they can be damaged in the mail so easily.

Everything so far has been an awesome experience. We haven't had a claims or anything yet but our customers seem to really like the added protection offered through Route. Customer service has been great as well. Our account manager just reached out to us to show new features and to see how we were doing. He is very pleasant to work with. No complaints here. Thanks Ahseante!

The representative contacted me back very quickly and was very eager to help. I wasn’t even a quarter into my website. Installation was a breeze. I love that my customers are protected. This is something I use often, myself. It’s easy to promote a product you trust and believe in.