レビュー (414)

総合評価
4
評価レベルごとの件数
  • 評価の71%は5つ星です
  • 評価の5%は4つ星です
  • 評価の2%は3つ星です
  • 評価の3%は2つ星です
  • 評価の18%は1つ星です
2021年12月15日

I have used Route as a customer and retailer and am impressed with how quick and easy their service is. As a customer, I was able to report a lost package and get a replacement in the mail within less than a week! As a retailer, having that experience gives me insight into how it can also help my own customers.

Easy Teesy Apparel
アメリカ合衆国
アプリの使用期間:6ヶ月
RouteApp LLCが返信しました 2022年1月6日

Hello there,

Thanks for the kind words! We are happy to hear you have a good experience using Route as a customer and retailer. If you come across any questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help!

Best,
Bianca, customer service

2020年6月23日

The app was very easy to install, most of our customers now use it and it has both increased our conversion rate and decreased our own risk in the event of non-delivery/loss

Jens Hansen NZ
ニュージーランド
アプリの使用期間:6ヶ月
編集日:2019年10月9日

I run an online energy efficiency company based in South Africa. In my country people are not too fond of online shopping as a result of outdated technology and value added services such as Route's "no questions asked" shipping insurance policy. I have recently submitted my second claim with Route and as expected they have resolved it within 12 hours. I have a happy customer and the new Item is on it's way already. It was a pleasure dealing with Ryan and Alex

LiveStainable.co.za
南アフリカ
アプリの使用期間:6ヶ月
2023年10月31日

Route has been such an asset to our business! It's a 10 out of 10 in my mind and a no-brainer for any e-commerce business! I've been working with Route for 3+ years and they have become a great strategic partner of ours. Justin and the entire team are dream 3PL partners who are quick to respond to any and all issues. Adding Route to your shopify store is common sense - in today's e-commerce marketplace customers expect expedited replacements from small and large companies regardless of the cause of the lost, damaged, or missing shipment. Route keeps customers happy and meets the expectations consumers are placing on businesses engaged in shipping goods of any kind around the country. Take my recommendation and add Route!

The Sis Kiss Wholesale
アメリカ合衆国
アプリの使用期間:6ヶ月
RouteApp LLCが返信しました 2023年11月13日

Hi there,

Thank you so much for taking the time to share your positive experience! We are so glad to hear that partnering with Route has been beneficial for your team and your customers, and that you've enjoyed working with one of our fantastic CSMs, Justin.

Have a great day,
Skylar, Customer Service

2022年5月13日

Route insurance has a strong team that provides great support. Partnering with them adds ease to our internal team operations and work flow.

Juice Store USA
アメリカ合衆国
アプリの使用期間:6ヶ月
RouteApp LLCが返信しました 2022年6月6日

Hi there,

We appreciate this stellar review! Thank you so much for taking the time to comment on our team and support. We value this partnership, and look forward to continuing that support for you and your team!

Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we’ll be happy to help!

All the best,
Leea, Customer Service

2021年5月25日

The service and products Route offers are great and add value for our customers and gives us, as the brand, great peace of mind. I've recommended Route to a bunch of others!

Legally Addictive
アメリカ合衆国
アプリの使用期間:6ヶ月
RouteApp LLCが返信しました 2021年5月27日

Hi there,

Thanks so much for this wonderful review!

We're glad to hear that Route has added much value and peace of mind to your team and customers - and that you've been recommending us to others!

We feel very lucky to partner with your brand and support your incredible story and thriving business.

Should you run into any future needs or questions, please feel free to contact us at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to assist!

Hope you're having a wonderful week,

Jordan, Customer Service

2019年5月28日

We have definitely noticed a higher conversion rate on our site since using the Route app. Over 70% of our customers opt for the insurance, which increases their confidence in our business and the confidence that no matter what they will get their product.

BodyBrew
アメリカ合衆国
アプリの使用期間:6ヶ月
2020年6月23日

Game changer!! Gives my customers peace of mind with all the USPS issues here lately and is a very affordable option for everyone!

Allie Katz Boutique
アメリカ合衆国
アプリの使用期間:6ヶ月
2021年3月8日

I appreciate the service for starters, it enables me to offer faster solutions to our customers than previously available. And Zoram and Shaylee have been so amazing to work with on the backend of things. Very communicative and capable.

Juniper Print Shop
アメリカ合衆国
アプリの使用期間:6ヶ月
RouteApp LLCが返信しました 2021年3月12日

Hello,

Thank you so much for your review! We are so excited to hear that not only have you been enjoying our partnership but that you’ve particularly enjoy both Zoram and Shaylee! We absolutely love working with them both, as well.

It sounds like everything is going wonderfully but should you need any additional help or support, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us. Our team is always here to help further!

I hope you’re enjoying a great week,

Holly, Customer Support

2022年8月5日

Route is a fantastic service that I am glad we implemented to our site. We ship tons of products both in the US and internationally and Route gives us peace of mind. From lost package claims to damaged items we lost a ton before Route. They also have a fantastic order tracking app for customers and not to mention their design team should be proud of themselves for the minimalist but very polished look.

Cloud City Drones
アメリカ合衆国
アプリの使用期間:6ヶ月
RouteApp LLCが返信しました 2022年8月8日

Hi there,

Thank you for taking the time to leave such a great review. We are so glad to hear that your experience with our product and team has been easy, swift, and positive, and we are delighted to provide that peace of mind at any time.

Feel free to contact us at https://help.route.com/hc/en-us with any other feedback or questions!

Take care,
Leea, Customer Service