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I have used Route as a customer and retailer and am impressed with how quick and easy their service is. As a customer, I was able to report a lost package and get a replacement in the mail within less than a week! As a retailer, having that experience gives me insight into how it can also help my own customers.
Hello there,
Thanks for the kind words! We are happy to hear you have a good experience using Route as a customer and retailer. If you come across any questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help!
Best,
Bianca, customer service
The app was very easy to install, most of our customers now use it and it has both increased our conversion rate and decreased our own risk in the event of non-delivery/loss
I run an online energy efficiency company based in South Africa. In my country people are not too fond of online shopping as a result of outdated technology and value added services such as Route's "no questions asked" shipping insurance policy. I have recently submitted my second claim with Route and as expected they have resolved it within 12 hours. I have a happy customer and the new Item is on it's way already. It was a pleasure dealing with Ryan and Alex
Route has been such an asset to our business! It's a 10 out of 10 in my mind and a no-brainer for any e-commerce business! I've been working with Route for 3+ years and they have become a great strategic partner of ours. Justin and the entire team are dream 3PL partners who are quick to respond to any and all issues. Adding Route to your shopify store is common sense - in today's e-commerce marketplace customers expect expedited replacements from small and large companies regardless of the cause of the lost, damaged, or missing shipment. Route keeps customers happy and meets the expectations consumers are placing on businesses engaged in shipping goods of any kind around the country. Take my recommendation and add Route!
Hi there,
Thank you so much for taking the time to share your positive experience! We are so glad to hear that partnering with Route has been beneficial for your team and your customers, and that you've enjoyed working with one of our fantastic CSMs, Justin.
Have a great day,
Skylar, Customer Service
Route insurance has a strong team that provides great support. Partnering with them adds ease to our internal team operations and work flow.
Hi there,
We appreciate this stellar review! Thank you so much for taking the time to comment on our team and support. We value this partnership, and look forward to continuing that support for you and your team!
Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we’ll be happy to help!
All the best,
Leea, Customer Service
The service and products Route offers are great and add value for our customers and gives us, as the brand, great peace of mind. I've recommended Route to a bunch of others!
Hi there,
Thanks so much for this wonderful review!
We're glad to hear that Route has added much value and peace of mind to your team and customers - and that you've been recommending us to others!
We feel very lucky to partner with your brand and support your incredible story and thriving business.
Should you run into any future needs or questions, please feel free to contact us at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to assist!
Hope you're having a wonderful week,
Jordan, Customer Service
We have definitely noticed a higher conversion rate on our site since using the Route app. Over 70% of our customers opt for the insurance, which increases their confidence in our business and the confidence that no matter what they will get their product.
Game changer!! Gives my customers peace of mind with all the USPS issues here lately and is a very affordable option for everyone!
I appreciate the service for starters, it enables me to offer faster solutions to our customers than previously available. And Zoram and Shaylee have been so amazing to work with on the backend of things. Very communicative and capable.
Hello,
Thank you so much for your review! We are so excited to hear that not only have you been enjoying our partnership but that you’ve particularly enjoy both Zoram and Shaylee! We absolutely love working with them both, as well.
It sounds like everything is going wonderfully but should you need any additional help or support, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us. Our team is always here to help further!
I hope you’re enjoying a great week,
Holly, Customer Support
Route is a fantastic service that I am glad we implemented to our site. We ship tons of products both in the US and internationally and Route gives us peace of mind. From lost package claims to damaged items we lost a ton before Route. They also have a fantastic order tracking app for customers and not to mention their design team should be proud of themselves for the minimalist but very polished look.
Hi there,
Thank you for taking the time to leave such a great review. We are so glad to hear that your experience with our product and team has been easy, swift, and positive, and we are delighted to provide that peace of mind at any time.
Feel free to contact us at https://help.route.com/hc/en-us with any other feedback or questions!
Take care,
Leea, Customer Service