Route Protection and Tracking

Route has alleviated headaches and hurdles that come with customer interaction. They've taken away the time spent tracking down every order for follow up, which has increased productivity in other areas needed. Route has been a great resource.

*Update Customer service helped us through everything and customers are using the add on feature. We have had success with customer using it and replacing items that were damaged.

Upon adding this app and having them install it, My menu disappeared. We had customers calling why they cant access parts of my website anymore. So if you have any advanced apps be warned they will change them. This cost us 3 hours of work to get it back to where it was. Not sure if the customer will like this feature yet. If they do I will up the stars.

Route has helped us reduce the amount of lost and damage product significantly. Support is top notch and extremely responsive. Great app!

This app definitely helps customers buy. At first I was a little hesitant to see if it would deter people, but the numbers show that more people buy with the insurance option. Route's customer service is great. Honestly no complaints with this app. I see it as a must have.

So far so good. I had some technical issues with the app and received immediate help which was quite the relief and greatly appreciated.

Simple and painless integration into our Shopify store. Implemented at the same time as we were running new product launches, so I can't say for sure what the impact has been on sales... but I have a hunch it's been good. Nice that our customers can have that extra peace of mind and the team at Route has been responsive and professional. Would recommend it, especially if you have a high percentage of website visitors that are new to your brand.

We've been using Route for a couple months now and it has been a great experience! Set-up is extremely easy and their team is friendly and easy to work with. This app is free for merchants but allows you to provide third-party shipping insurance to your customers where they pay a minimal fee. Many many of our customers started choosing it at checkout immediately. They've already helped a few of our customers who had lost/stolen packages either get a replacement or a refund for their order. They completely take care of it and will just repurchase from your website for the customer if they desire a replacement.

I would recommend using this, you won't regret it!

I've had almost 50% of my store's orders use this service since I installed it. I received an order with Route Shipping Insurance only hours after it went live on my site!

Zoram, is the best customer service support at Route. Very responsive and follow up on your issue until it solves. Highly Recommend the app!

Simple setup and immediate results! Fantastic way to increase conversion rates and elevate our customer service offerings. A win - win.