レビュー (414)

総合評価
4
評価レベルごとの件数
  • 評価の71%は5つ星です
  • 評価の5%は4つ星です
  • 評価の2%は3つ星です
  • 評価の3%は2つ星です
  • 評価の18%は1つ星です
2021年5月28日

I have been using Route since I have opened my online boutique... I love Route and my customers love it too!! Super Easy to install, simple set up for the customers to use, and easy process if items gets lost, stolen or damaged!!! It’s a no brainer! I would definitely recommend Route to any of my fellow business owners who ship products out!

Clearly Luxe Boutique
アメリカ合衆国
アプリの使用期間:2ヶ月
RouteApp LLCが返信しました 2021年6月7日

Hi there,

Thank you so much for this wonderful review! We're so glad to hear you and your customers have enjoyed the reassurance Route package protection offers, as well as the easy install and set-up.

We love partnering with merchants such as yourself, and we are happy to protect your luxurious clothing line!

Should you run into any future questions or issues, please reach out to our team at https://routeapphelp.zendesk.com/hc/en-us.

We're here to help however we can!

All the best,

Jordan, Customer Service

編集日:2020年6月11日

Great App. I just try to calm down my customers in this pandemic period and ask them to claim after 7 days so my customer is still ok with it and Route still not lose their profit.

Golonzo
タイ
アプリの使用期間:2ヶ月
編集日:2019年4月2日

I've been using this app for about a month now. I think it actually did help with conversion. However, I did have some issues with it after a customer complained. The staff reached out to me promptly and helped me figure out ways we can help the customer while they work on addressing some of the issues I raised on the upcoming version of the app.

Luxury Bag Display
アメリカ合衆国
アプリの使用期間:2ヶ月
2019年5月28日

Route has been a game-changer. There is nothing worse than receiving complaints about damaged products and Route has lifted that off or our shoulders. I was skeptical at first, but was reassured to find that they treat my customers with the same "white glove" service that I strive for. They were helpful and friendly in setting everything up and it has been an easy addition to our store. I only wish I had found out about their service earlier. Highly recommended even if you have have a small damage rate.

Replica Surfaces
アメリカ合衆国
アプリの使用期間:約2ヶ月
2020年5月26日

LOVE ROUTE! During all that is happening in the world lots of packages are getting lost or stolen and they have been so great to help my customers! HIGHLY recommend they have helped my customers feel taken care of!

Reece & Co. By Kiana
アメリカ合衆国
アプリの使用期間:約2ヶ月
編集日:2021年9月2日

Awesome customer service! Filing shipping claims takes so much time for merchants. Route helps with this process by having the claims handled by your customer through an easy process and then they do the rest. It is a pleasure working with Cameron and his team! Thanks for the support.

SuperMagnetMan
アメリカ合衆国
アプリの使用期間:約2ヶ月
RouteApp LLCが返信しました 2021年9月10日

Hello there,

Thanks for the raving review! We are thrilled to hear you have had a great experience using Route. We take pleasure in giving world-class customer service and we are happy to hear we have been hitting your standard of support. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Thanks,
Bianca, customer service

2022年8月11日

Route made the integration to our Shopify store as seamless as can be. We noticed an immediate insight into our customer behavior where they are quick to maintain the Route insurance in the cart and throughout checkout. We greatly appreciate all of Route's help in providing additional options to help our customers feel secure with their purchase.

CAMI NYC
アメリカ合衆国
アプリの使用期間:約2ヶ月
RouteApp LLCが返信しました 2022年8月11日

Hi there,

Thank you for taking the time to send in your feedback, this is great news! I am so glad our team was able to make this integration seamless for you and your customers. We are here to help every step of the way!

If you would like to submit any other feedback or have other questions please contact us here: https://help.route.com/hc/en-us and we will be there to assist!

All the best,
Leea, Customer Service

2023年11月1日

Route has been wonderful! It's improved the customer experience and added much needed protection to their orders. As a furniture company, we deal with a lot of mishandling of shipping with UPS (who's insurance and claim process is pretty much a joke) Route has made the damage claim so much easier and faster to deal with. The platform is easy to use and their support staff is amazing and always so helpful. Highly recommend!!

Cura Home
アメリカ合衆国
アプリの使用期間:約2ヶ月
RouteApp LLCが返信しました 2023年11月13日

Hi there,

We appreciate you taking the time to share your positive experience with Route! We strive to provide exceptional experiences to all our customers, and we're glad to know that we have met this expectation. We value your partnership, and look forward to continuing to work with you and your team.

Thank you, and have a great day!

Skylar, Customer Support

2022年10月25日

So far so good! The team was flexible addressing some of our specific concerns as well. That was nice to see!

VGoodiEZ
アメリカ合衆国
アプリの使用期間:約2ヶ月
RouteApp LLCが返信しました 2022年10月26日

Hi there,

Thank you for your review! We are so glad to help and we look forward to continuing that support for you and your team!

Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we’ll be happy to help.

Have a wonderful day,
Leea, Customer Service

2023年3月10日

Route has been a great decision for our business and the best choice for our customers! We love knowing that our customers are covered for things that are out of their control and taken well care of with Route support. We're so thankful for the Route team! They've been excellent to work with and so responsive to our needs. Definitely recommend!

Divi Official LLC
アメリカ合衆国
アプリの使用期間:約2ヶ月
RouteApp LLCが返信しました 2023年3月16日

Hi there!

Thank you for taking the time to share your positive experiences. We're thrilled to hear our team and service have been supportive and beneficial to your business and customers. Your recommendation means a lot to us, and we are grateful to work with you!

Should you run into any questions, or like to give further feedback, please visit our Help Center here: https://merchants.help.route.com/hc/en-us and we will be there to assist.

Take care,
Leea, Customer Service