レビュー (419)

総合評価
3.8
評価レベルごとの件数
  • 評価の70%は5つ星です
  • 評価の5%は4つ星です
  • 評価の2%は3つ星です
  • 評価の3%は2つ星です
  • 評価の19%は1つ星です
2024年6月13日

Save your money and use shipping insurance through Shopify. At least for our store I found there's little value that Route provides, especially for the pricing. 2-3 months of having Route installed ended up costing us over $560 for a single claim filed. Additionally they are very unclear on their pricing structure

Kiyo Studios
アメリカ合衆国
アプリの使用期間:約2ヶ月
RouteApp LLCが返信しました 2024年6月17日

Hi there,

We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will reach out to you directly to work on a solution.

Best,
Skylar, Customer Success

2024年7月16日

Great app! Super quick and helpful responses.

Redbarn Pet Products
アメリカ合衆国
アプリの使用期間:約2ヶ月
RouteApp LLCが返信しました 2024年7月19日

Hi there,

Thank you so much for the great review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.

Have a great day!

Best,
Skylar, Customer Success

2024年5月16日

I love using Route. I can’t wait to implement this with my customers

Well Rooted Market
アメリカ合衆国
アプリの使用期間:7日
RouteApp LLCが返信しました 2024年6月26日

Hi there,

This made our day! Thank you so much for your support—we’re thrilled to hear that you’re loving Route. If you have any suggestions or feedback in the future, we'd love to hear it.

Best,
Skylar, Customer Success

2024年5月8日

They have detailed instructions for installation making it easy to use

SleekLine Shapewear
アメリカ合衆国
アプリの使用期間:5日
RouteApp LLCが返信しました 2024年5月15日

Hi there,

We appreciate your positive review! We're so glad that you've found Route’s installation process easy to use. If there's anything else we can do to help support your business, please let us know.

Have a great day!

Skylar, Customer Success

2021年12月9日

Everyone needs route! Route has helped tremendously in dealing with lost packages from USPS. It was super easy to install and the Route customer support team has been really hands on in supporting our customer service agents. Get Route, reduce the shipping headache!

Incrediwear Holdings, Inc
アメリカ合衆国
アプリの使用期間:6年弱
RouteApp LLCが返信しました 2021年12月16日

Hi there,

Thank you for writing this wonderful review! We are happy we could make installing an easy experience. Route prides itself on offering world-class customer service!

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Thanks,
Bianca, Customer Service

編集日:2019年2月25日

This service is free to stores, and it covers our lost or stolen orders so easily! We love the service!

WOOLLY
アメリカ合衆国
アプリの使用期間:6年弱
2019年7月3日

App installation was easy. Customers seem comfortable paying the small additional fee and the first customer claim was dealt with quickly and effectively. I would love to see it added as a service fee or shipping fee instead of an additional item in the cart, but that seems to be a Shopify restriction that they are working through.
Overall, a very worthwhile app.

RBX Active
アメリカ合衆国
アプリの使用期間:約5年
2024年2月20日

Route is awesome! We've been using it for years and both their product and support team have always been reliably great.

JCPal Technology
カナダ
アプリの使用期間:約5年
RouteApp LLCが返信しました 2024年2月29日

Hi there,

Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support!

Skylar, Customer Success

2020年6月23日

Game changer!! Gives my customers peace of mind with all the USPS issues here lately and is a very affordable option for everyone!

Allie Katz Boutique
アメリカ合衆国
アプリの使用期間:約5年
2019年5月29日

This app is great! It took a quick 5 minute chat with them, 2 minutes to get the app installed, and within 30 minutes they'd done the on-boarding and we had people using it. We've seen a jump in cart conversions and I can tell our customers will like the extra security.

We have over half of our customers use it. I'd highly recommend this!

The Buyers Club
ニュージーランド
アプリの使用期間:約5年