レビュー (419)

総合評価
3.8
評価レベルごとの件数
  • 評価の70%は5つ星です
  • 評価の5%は4つ星です
  • 評価の2%は3つ星です
  • 評価の3%は2つ星です
  • 評価の19%は1つ星です
2024年1月3日

Extremely happy with route!! Our customers have experienced an easy, fast and efficient process of filing a claim and being reimbursed. We are so grateful the hassle of lost/stolen mail is handled so well for us and our customers with route. A special shout out to Maddi for always handling issues effectively and right away for us!

Half Face Blades
アメリカ合衆国
アプリの使用期間:5年弱
RouteApp LLCが返信しました 2024年1月4日

Hi there,

Thank you so much for your positive review! We're thrilled to hear about your great experience, and that you've found Route and our team to be quick and efficient. If you ever need anything, feel free to reach out. We appreciate your support!

Have a great day!
Skylar, Customer Support

2022年8月4日

Our company uses the Route Package Protection as a default add on for our customers orders. It has been a great service that has resolved many shipping issues and provides peace of mind to not only the customers but to us as well. Our representative, Robert, is always very helpful to us in resolving matters. Absolutely no complaints on this part of Route Services. However, we have been experiencing issues with international customers tracking their order on the Route App. I am still giving 5 stars here since not everything can be perfect all the time and I hope they will get whatever bug that is occurring resolved soon. Thanks Route!

Hand Held Legend
アメリカ合衆国
アプリの使用期間:5年弱
RouteApp LLCが返信しました 2022年8月4日

Hi there!

Thanks for your review! Robert is amazing, and we are happy to hear our team has been prompt and swift. Those are the experiences we strive for!

Our team will always be glad to discuss questions regarding our product and any issues your customers may be running into, so feel free to reach out to us at any time through this link: https://help.route.com/hc/en-us!

Have a wonderful day,
Leea, Customer Service

2020年6月25日

Route is great for the customer and shop owner to simply the process or lost packages, which happen with every online store.

Vertiball
アメリカ合衆国
アプリの使用期間:5年弱
2020年6月23日

Great app. My customers have had no complaints so far and it seems fairly easy to add and use if necessary.

Mineral Gypsy
アメリカ合衆国
アプリの使用期間:5年弱
2020年3月24日

The Route team is GREAT to work with! My customers love this service! Definitely worth having this added on to any online store!

Arrow Twenty Two
アメリカ合衆国
アプリの使用期間:5年弱
2021年12月15日

Route really helps us secure our packages that we ship worldwide. The claims process is quick and easy. Customer Service is responsible and always available to assist. highly recommend them.

The DART Company
アメリカ合衆国
アプリの使用期間:5年弱
RouteApp LLCが返信しました 2022年1月5日

Hello there,

Thanks for the review! We are happy you have a good experience with our customer experience team. We strive to give excellent customer service and we are happy to hit your standard. Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Thanks,
Bianca, customer service

編集日:2022年8月11日

This app surprised me. It has indeed increased customer confidence. Items on my shop have a high ticket and this app helps my customers feel at ease. Initially had some issues with getting this app functional on my site. Route support got it squared away for us! Ahseante is the best CSM around! Whenever we reach out for assistance we typically our questions answered either same day or the very next day. Defintley reccommend getting Route Shipping Insurence, save yourself and your customers the hassle!

AmericanHardBag.com
アメリカ合衆国
アプリの使用期間:4年以上
2024年1月30日

We have been using Route for over 4 years now. Hands down it has been one of the biggest game changers for our company and has saved us tens of thousands of dollars in shipping and product, as well as countless hours of TIME.

I recommend Route to anyone who runs an ecommerce site for ease on your CS team and saving on shipping/product costs.

Lurella Cosmetics
アメリカ合衆国
アプリの使用期間:4年以上
RouteApp LLCが返信しました 2024年2月1日

Hi there,

Thank you so much for your positive review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.

Have a wonderful week!

Skylar, Customer Success

2020年5月26日

LOVE ROUTE! During all that is happening in the world lots of packages are getting lost or stolen and they have been so great to help my customers! HIGHLY recommend they have helped my customers feel taken care of!

Reece & Co. By Kiana
アメリカ合衆国
アプリの使用期間:4年以上
編集日:2021年8月18日

Route is great. Adding the app onto our website has helped us out a lot. It makes it easier for our concierges to assist clients with their lost or stolen orders. Routes agents are on top of things and have fast respond times. They are very willing to work with you.

Lashify
アメリカ合衆国
アプリの使用期間:4年以上
RouteApp LLCが返信しました 2021年3月22日

Hello,

Thank you so much for leaving us a review! We are thrilled to hear that you’ve had a great experience and enjoyed our customer support team. Our team’s mission is simple - provide exceptional experiences to our merchants and customers alike! We have loved partnering with your team so we’re so happy to hear you have enjoyed it, as well.

It sounds like everything is going splendidly but should you run into any future questions or needs, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us and we’ll get you taken care of right away.

Have a great start to your week!

Holly, Customer Support