レビュー (420)

総合評価
3.8
評価レベルごとの件数
  • 評価の70%は5つ星です
  • 評価の5%は4つ星です
  • 評価の2%は3つ星です
  • 評価の4%は2つ星です
  • 評価の19%は1つ星です
2020年6月25日

This is a great way to avoid potential chargebacks from something that is above your control such as damaged items on arrival, stolen, or even lost packages. The claims process is simple and easy. I also love the fact that they send emails to customers as well if they purchase Route during checkout.

Sultry Slay Boutique
アメリカ合衆国
アプリの使用期間:4年以上
2021年12月9日

The app is a convenient solution for carrier mishaps which saves us and our customers time and money.

Off The Grid Surplus
アメリカ合衆国
アプリの使用期間:4年以上
RouteApp LLCが返信しました 2021年12月22日

Hi there,

Thanks for the review! We are happy to hear you have had a good experience using Route. Should you run into any future questions, please feel free to reach out to ...

2019年12月17日

Trust me, if you were looking for shipping insurance, you want Route.
With the increasing problem of package theft after delivery, we were suffering from long and difficult calls with customers and carriers, and were never feeling like the outcome was ideal. Route Shipping Insurance puts the decision to protect your package in the hands of the customer, so they are able to add insurance at the ...

Canoe Club
アメリカ合衆国
アプリの使用期間:4年以上
2020年6月23日

First, the customer service is amazing! Quick response and very awesome to work with.
Second, this app has helped our customers who have had their packages stolen or damage in transit. We are able to send a replacement quickly once we file a claim. It is reassuring to our customers that they can receive a costly item without worry.

The Caviar Co.
アメリカ合衆国
アプリの使用期間:4年以上
2019年8月21日

Very easy to set up and operate, they handle customer service for claims (unless you'd prefer to do it in-house), and they handle replacement ordering. The insurance is flowthrough, so cost-neutral to merchants and covers full value of order for loss, damage, or theft. Would definitely recommend for porch pirate-y US market.

Nanoleaf Shop USA
カナダ
アプリの使用期間:約4年
2021年10月11日

Because it works great. No hassles. Best shipping insurance. If you're not familiar with the process, it's fairly easy. I've never had a problem making a claim. To be honest, make the claim yourself on behalf of the customer. It's easier. Less hassle for your customer. I also add the insurance manually to orders that customers do not choose to add the insurance. I'll eat the cost knowing that I ...

Kona Natural Soap Company
アメリカ合衆国
アプリの使用期間:約4年
RouteApp LLCが返信しました 2021年10月28日

Hello there,

Thank you so much for taking the time to write this review! We are happy we could make things a bit easier for you and your business. We thrive on knowing we ...

2023年6月1日

quick and very efficient, every case was solved!! all my clients should get this protection! it solves all of our problems!

Boyish Jeans - LGA Ethics
カナダ
アプリの使用期間:約4年
RouteApp LLCが返信しました 2023年6月7日

Hi there, thank you for your fantastic review! We're so happy to hear that our service was helpful to you and your customers. Your endorsement means a lot to us, and we're ...

2020年6月23日

Absolutely amazing! Route has saved me T H O U S A N D S! I couldn’t be operating this small shop without route!

Lookin' Sharp Sublimations
アメリカ合衆国
アプリの使用期間:約4年
編集日:2020年6月24日

Due to the known ongoing delays with couriers impacted being by covid-19, one of our customers had unfortunately been waiting for a long amount of time to receive their parcel which appeared to be lost in transit.

We then raised our first claim request with Route on the Dashboard area and waited for an update. We didn't receive an email or notification so we kept checking each day and later found ...

WickyDeez
アメリカ合衆国
アプリの使用期間:約4年
2020年6月23日

Premium shipping insurance made sense fo my higher priced merchandise. I have been pleasantly surprised with the rate of adoption. Most customers opt to purchase Route. I believe it is trust building for my store and it is simple to add.

Lisa Robin
アメリカ合衆国
アプリの使用期間:4年弱