レビュー (414)

総合評価
4
評価レベルごとの件数
  • 評価の71%は5つ星です
  • 評価の5%は4つ星です
  • 評価の2%は3つ星です
  • 評価の3%は2つ星です
  • 評価の18%は1つ星です
編集日:2021年8月19日

Been with Route for over a year now and it still amazes me! I am thankful to have this relationship, for all the help it provides to our customers, which ultimately helps our company. From day 1 Route began resolving customer issues. They continue to adapt to our business and the technological needs of our market/customers/regulation etc. We also have the Best Customer Success Manager (Makaylen) who keeps on top of our company's needs and options and communicates this to us. To the future! Thank you Route!

Eightvape
アメリカ合衆国
アプリの使用期間:4年弱
RouteApp LLCが返信しました 2021年8月23日

Hello,

Thank you for writing this wonderful review! We're thrilled to hear you have had a good experience using Route! Here at Route, we pride ourselves on offering world-class customer service and peace of mind for merchants! We feel very fortunate to partner with you.

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Thanks again,
Bianca, Customer Service

2020年3月20日

This app and service has been an amazing tool for both my clients and boutique. They have helped take the anxiety away from carrier issues away and know that Route will be there to step in if needed. The insurance is affordable for the customer and the customer service is responsive and claim process is easy to use. Highly recommend!

Addy & Ry Boutique
アメリカ合衆国
アプリの使用期間:3年以上
2019年7月25日

Since we began using Route insurance our customers have been so much happier knowing that their lost package is covered 100%. We just provide our customers with the link to file a claim and we never hear back from them. No news is good news.

böhme
アメリカ合衆国
アプリの使用期間:3年以上
2019年12月17日

Trust me, if you were looking for shipping insurance, you want Route.
With the increasing problem of package theft after delivery, we were suffering from long and difficult calls with customers and carriers, and were never feeling like the outcome was ideal. Route Shipping Insurance puts the decision to protect your package in the hands of the customer, so they are able to add insurance at the point of checkout for a low fee, and also see that if they opt out, we do not cover that loss.
Sales and Support teams at Route are phenomenal and very responsive. It took minutes to integrate and from that moment we've been feeling secure in our deliveries and our ability to serve our customers better than ever in the case of lost/stolen/broken packages.

Canoe Club
アメリカ合衆国
アプリの使用期間:3年以上
2020年6月23日

My customers and I love this option! the app was VERY easy to install and to work. It gives my customers and I peace of mind at a very affordable cost! Thank you!

Urban Comfort Apparel
アメリカ合衆国
アプリの使用期間:3年以上
2021年8月17日

Everything so far has been an awesome experience. We haven't had a claims or anything yet but our customers seem to really like the added protection offered through Route. Customer service has been great as well. Our account manager just reached out to us to show new features and to see how we were doing. He is very pleasant to work with. No complaints here. Thanks Ahseante!

Spyder Industries
アメリカ合衆国
アプリの使用期間:3年以上
RouteApp LLCが返信しました 2021年8月23日

Hello,

Thank you for writing this wonderful review! We're thrilled to hear you have had a good experience using Route! Route prides itself on offering great customer service and we are pleased your account manager has been helpful.

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Thanks,
Bianca, Customer Service

2020年6月24日

I love how easy this app is to install and use. It gives me peace of mind when customers purchase the shipping insurance especially with the shipping delays occurring right now. Highly recommend route.

Bella's Basket
アメリカ合衆国
アプリの使用期間:3年以上
2020年6月26日

This app is amazing! It gives my customers a peace of mind when ordering from my shop since they're able to purchase affordable insurance. It is SO easy to use!

hi,aria
アメリカ合衆国
アプリの使用期間:3年以上
2020年6月25日

Since the moment I started using Route Shipping Insurance I was happy for my customers as its the best option for them. in addition, we have peace of mind as a business because we know we are offering a star class service to all our customers worldwide. Once you add this app to your shop you will be in great hands!

ILLARIY
オーストラリア
アプリの使用期間:3年以上
2022年3月21日

Route was incredibly helpful with getting our reimbursements paid out correctly. We had made a mistake linking our bank account, reimbursements had to be retroactively calculated a whole year back. Our customer success rep was incredibly responsive and totally on top of it. Turned a head-ache of a situation into a very positive one!

&Collar
アメリカ合衆国
アプリの使用期間:3年以上
RouteApp LLCが返信しました 2022年3月25日

Hello there,

Thank you for taking the time to write this kind review. We're happy your success manager has been helpful in figuring out your reimbursements. https://routeapphelp.zendesk.com/agent/tickets/1352330

Best,
Bianca, customer service