レビュー (416)

総合評価
4
評価レベルごとの件数
  • 評価の71%は5つ星です
  • 評価の5%は4つ星です
  • 評価の2%は3つ星です
  • 評価の3%は2つ星です
  • 評価の19%は1つ星です
2020年12月3日

Route has been great to work with! Installation of the toggle switch on my checkout page was super fast and easy. They even coordinated with my fulfillment center to make sure that the skus were set up correctly with their system. Super great service! It makes my customers AND me really happy when we don't have to lose money on lost shipments.

Poppyseed Play
アメリカ合衆国
アプリの使用期間:約3年
RouteApp LLCが返信しました 2020年12月9日

Hi there,

Thanks for your wonderful review! We’re happy to hear that you’ve been enjoying Route and working with our team to get everything set up correctly and smoothly. We feel very fortunate to have you onboard with us!

If you should run into any future questions or issues, please feel free to reach out to merchantsupport@route.com and we’ll be glad to assist.

All the best,

Jordan, Customer Service

2020年6月23日

The Route team is great to work with and our customers find this service valuable. We sell higher-priced items and when customers want to waive a signature requirement, we insist they insure with Route. The insurance service provided by UPS and FedEx always seeks to not pay a claim any way they can. Route actually pays claims. If you are looking for shipping insurance for your store, Route should be at the top of your list.

Upscale Audio
アメリカ合衆国
アプリの使用期間:約3年
2022年5月12日

I Love how easy it is for my customers and how much of a relief it is to not have to deal with USPS anymore!! Plus you get assigned your own account manager, which I love the personal touch and feeling valued enough to be able to get a hold of a human if there’s ever an issue. Route has saved me so many times when usps makes a mistake and won’t take ownership for it. I honestly don’t know why any business wouldn’t have Route as apart of their checkout process!!

HiiT Nutrition
アメリカ合衆国
アプリの使用期間:約3年
RouteApp LLCが返信しました 2022年6月6日

Hi there,

Thank you so much for this glowing review! We really appreciate the time you took to give us your feedback, and we are so glad our team can provide this support for you and your customers!

Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we’ll be happy to help!

Take care,
Leea, Customer Service

2020年6月23日

First, the customer service is amazing! Quick response and very awesome to work with.
Second, this app has helped our customers who have had their packages stolen or damage in transit. We are able to send a replacement quickly once we file a claim. It is reassuring to our customers that they can receive a costly item without worry.

The Caviar Co.
アメリカ合衆国
アプリの使用期間:約3年
2020年6月23日

Route has been pretty quick to resolve any customer claims that are filed, usually having the order re-ordered within 24 hours time frame. Customer is happy they're covered in case of lost or stolen parcels, we're happy that it's an extra revenue stream for all lost/stolen shipments.

Zeal Generation Inc
カナダ
アプリの使用期間:約3年
2021年8月25日

We have found Route app to be very helpful. Most of our customers purchase Route Protection, as the cost is minimal. This has protected us several times from losses due to lost and damaged shipments.

Turtle Moon Health
アメリカ合衆国
アプリの使用期間:約3年
RouteApp LLCが返信しました 2021年9月8日

Hi there,

Thanks for the kind review! We are happy to hear you are happy with the service Route has provided. Route takes a lot of pride in offering great peace of mind for merchants and their customers through our package protection!

If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Enjoy your day,

Bianca, Customer Service

編集日:2022年2月15日

I got ninety-nine problems, but Route ain't one. We've had problems with customers calling in 60 days after their order was marked as delivered, demanding satisfaction. We've had trouble with mail getting lost or severely delayed. We've had trouble with stolen and misdelivered packages. We had a hurricane stop the mail for weeks. Route has always delivered what they promised.

ShoeNami
アメリカ合衆国
アプリの使用期間:約3年
RouteApp LLCが返信しました 2022年2月16日

Hi there,

Thanks for the awesome review! We're happy to hear we have made life a little easier with lost packages. We strive to give the best service and are happy we could meet your standard.

Please feel free to reach out to our team if you have questions at: https://routeapphelp.zendesk.com/hc/en-us.

Best,
Bianca, customer serivce

2021年12月15日

Prompt answers to my questions, good coverage on lost and damaged items. Very easy for customers to use. I am looking forward to more sales.

WhatnotGems
アメリカ合衆国
アプリの使用期間:約3年
RouteApp LLCが返信しました 2022年1月6日

Hello,

Thanks for writing this review! We are happy to hear we have provided good customer service for you. Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service!

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us

Best,
Bianca, Customer Service

2020年7月2日

We use this app to bring our customer more confidence in our services and shipping...
It has increase our direct sales! It if fats, reliable and defenetly useful!
Highly recommended!

Serendipitylif3
アメリカ合衆国
アプリの使用期間:3年弱
2021年8月23日

The customer support is top, and the product team is constantly taking in feedback and making those updates to make the platform the best for both the brand and its customers!

MATE the Label
アメリカ合衆国
アプリの使用期間:3年弱
RouteApp LLCが返信しました 2021年9月8日

Hello,

Thank you for writing this wonderful review! Route prides itself on offering world-class customer service! We are fortunate to have partners who help us be better.

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Enjoy your day,
Bianca, Customer Service