レビュー (414)

総合評価
4
評価レベルごとの件数
  • 評価の71%は5つ星です
  • 評価の5%は4つ星です
  • 評価の2%は3つ星です
  • 評価の3%は2つ星です
  • 評価の18%は1つ星です
2021年12月15日

Excellent communication. 100% customer satisfaction. Incredible peace of mind for me as the business owner knowing that if/when a problem arises, Route will handle it with minimal or even no involvement required from me.

Red Eye Bistro
アメリカ合衆国
アプリの使用期間:2年以上
RouteApp LLCが返信しました 2022年1月6日

Hi there,

Thanks for taking the time to write this review! We are thrilled we have been able to provide excellent customer service. Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service!

If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Best,
Bianca, customer service

2022年8月4日

Our company uses the Route Package Protection as a default add on for our customers orders. It has been a great service that has resolved many shipping issues and provides peace of mind to not only the customers but to us as well. Our representative, Robert, is always very helpful to us in resolving matters. Absolutely no complaints on this part of Route Services. However, we have been experiencing issues with international customers tracking their order on the Route App. I am still giving 5 stars here since not everything can be perfect all the time and I hope they will get whatever bug that is occurring resolved soon. Thanks Route!

Hand Held Legend
アメリカ合衆国
アプリの使用期間:2年以上
RouteApp LLCが返信しました 2022年8月4日

Hi there!

Thanks for your review! Robert is amazing, and we are happy to hear our team has been prompt and swift. Those are the experiences we strive for!

Our team will always be glad to discuss questions regarding our product and any issues your customers may be running into, so feel free to reach out to us at any time through this link: https://help.route.com/hc/en-us!

Have a wonderful day,
Leea, Customer Service

2019年9月18日

This app has completely eliminated our international shipping risk. Best app & people behind it are solid with support.

FiXT Store
アメリカ合衆国
アプリの使用期間:2年以上
2020年6月23日

Pretty great for what it does. We haven't had any issues with it really and our customers really seem to like it. We've only seem one or two actual claims come through but both were handled quickly and the customers were happy!

Element Ring Co
アメリカ合衆国
アプリの使用期間:2年以上
編集日:2021年12月2日

Very solid, always looks for solutions and response time and resolution has gotten much quicker since we started! We have a really fabulous rep, Katie, who has been extremely helpful with solving issues. We have a unique product that requires extra attention with shipping/damage issues and she's gone above and beyond to make Route work for us. We really love Route!

Wildling
アメリカ合衆国
アプリの使用期間:2年以上
RouteApp LLCが返信しました 2021年9月8日

Hi there,

Thanks for the kind words! Route prides itself on offering world-class customer service and we are happy to hear we have been hitting your standard of support. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Have a wonderful day,

Bianca, Customer Service

2023年10月26日

As others have mentioned, having Route as an extra layer of protection for our orders has been helpful. The CSMs we have worked with are quick to handle issues within the app or specific order situations.
Keep up the great job and here's to a successful Q4!

Lauren Moshi
アメリカ合衆国
アプリの使用期間:2年以上
RouteApp LLCが返信しました 2023年11月2日

Hi there, we're so happy to hear this! Your satisfaction is our priority, and we're glad that our CSMs have been able to assist you in a helpful and timely matter. We appreciate your feedback!

Thank you, and have a great day!

Skylar, Customer Support

2023年7月7日

Route has been an amazing addition to our company. When items are shipped we have no worries because they are always there to help our customers solve their problems should there be any in case of shipping companies losing or damaging packages. Thank you Route for taking the load off and being a great team and addition to us !

Glam Xten Collection
アメリカ合衆国
アプリの使用期間:2年以上
RouteApp LLCが返信しました 2023年9月29日

Hi there, we appreciate your positive feedback! It's great to hear that using Route for package protection has provided you with peace of mind when shipping your customer's orders. We're excited to continue assisting you and your customers!

Have a great day!

Skylar, Customer Support

2022年4月1日

Route has been so crucial for my business and I have been extremely happy with the customer support provided by Karlee. Thanks so much Route!

AZUR FIT®
カナダ
アプリの使用期間:2年以上
RouteApp LLCが返信しました 2022年4月8日

Hi there,

Thanks for the kind words! I am happy to hear your CSM has been able to provide excellent service. If you ever come across any questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us.

We'd be happy to help!

Best,
Bianca, customer service

編集日:2021年12月8日

I love Route. The customer service is exceptional and it gives me peace of mind knowing my customers orders are protected. Filing claims is easy and efficient.

LINNÉ
アメリカ合衆国
アプリの使用期間:2年以上
RouteApp LLCが返信しました 2021年12月16日

Hi there,

Thanks for the kind words! Route prides itself on offering world-class customer service and we are happy to hear we have been hitting your standard of support. If you come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Have a wonderful day,

Bianca, Customer Service

2021年10月1日

I have used route shipping for over a year now and feel it is very beneficial for anyone running an e-commerce business. They have been easy to work with recommended various things that have helped, And overall it is a better experience for both the customer and the business owner.

Last Light LLC
アメリカ合衆国
アプリの使用期間:2年以上
RouteApp LLCが返信しました 2021年10月8日

Thank you for your review! We're happy to hear you have a good experience using Route! We take pride in offering great customer service and peace of mind for merchants and their customers!

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Have a nice day,
Bianca, Customer Service