レビュー (419)

総合評価
3.8
評価レベルごとの件数
  • 評価の70%は5つ星です
  • 評価の5%は4つ星です
  • 評価の2%は3つ星です
  • 評価の3%は2つ星です
  • 評価の19%は1つ星です
編集日:2024年2月8日

Very poor response time to emails. Its been 24hrs and no response at all

Update
After many chats with Route - finally they resolved our issue. This should not be the case - there should be a timely response from Route support no matter what. Now I have the Customer success managers asking if support via Chat is better or email and to update review accordingly. My review still hands - increased it ...

Pure Life Science
カナダ
アプリの使用期間:4年以上
RouteApp LLCが返信しました 2024年2月7日

Hi there,

We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will ...

2020年12月16日

This app has potential, but is seriously lacking after the latest update to policy. We have been utilizing Route throughout 2020 and initially had a great experience (timely communication in helping to get it installed on our site and also with our customers when there was an issue). HOWEVER, beginning this autumn 2020, Route changed its policies where when a claim is filed by a customer and ...

Sloppy Chops Co
アメリカ合衆国
アプリの使用期間:4年弱
RouteApp LLCが返信しました 2021年1月4日

Hi there,

Route strives to provide top notch customer service, so we greatly value feedback and appreciate you sharing your experience with us. We are so sorry it was less ...

2021年2月24日

Loved it at first, but I do not like the new way they handle claims and refunds. We got the app to take some of the burden off of our small team when it came to filing claims. Now they have made more work for us on the reporting end. Looking for alternatives.

United Apparel Liquidators
アメリカ合衆国
アプリの使用期間:約2年
RouteApp LLCが返信しました 2021年3月16日

Hi there,

Thank you so much for taking the time to give us your honest feedback! We are always looking to improve our practices and procedures, and I am so sorry that our ...

2023年10月25日

It makes me really sad to write this because I do actually love the product, but we had to deinstall. It was spamming customers with notifications - sending them 3 emails for a single order: a confirmation, shipping of the "product" which isn't really a product, and an email about their insurance. Within a span of 2 minutes a single customer was just getting way too much. Note that this is with ...

Atmo Home
ドイツ
アプリの使用期間:1年以上
RouteApp LLCが返信しました 2023年11月2日

Hi there, thank you for your feedback. We apologize for the unfortunate experience you had. Our top priority is to ensure that Route is working in a way that is best for you ...

編集日:2019年11月18日

Great idea and eventually will very likely be good. In the current version, it caused more problems than it solved. EDIT: I'm still using the app with the hope it works better in the future, it's a great idea.

The integration is done by adding a product to your inventory, which they don't tell you. This means that any dynamic product display could potentially show the the insurance product. We ...

Harddy
アメリカ合衆国
アプリの使用期間:約1年
2023年12月14日

They promise fast replies and resolutions, but every time we need a reimbursed claim, I have to chase them down. Their customer service is bad, and they can take up to 4 days to reply, if they ever even reply at all

The people who got me onboarded and convinced with this are nowhere to be found, and their emails just bounce. Not happy with how difficult they make this app

Seems like they make it ...

CRYSTALS.COM
アメリカ合衆国
アプリの使用期間:約1年
RouteApp LLCが返信しました 2024年1月4日

Hi there,

We’re disappointed to hear about your experience and offer our sincere apologies. Your feedback is greatly appreciated and will be used to continue to improve how ...

編集日:2021年2月4日

At first the app worked great (early 2020) and there was Merchant support and even a phone number at that time but now no phone number and emails take days even a week for a response. Over the last 6 months the claim dashboard has issues and trying to file the claim is broken. Even the customer gets an error message trying to file the claim. If you have multiple items in the shipment, you have to ...

Estancia Tiles
アメリカ合衆国
アプリの使用期間:約1年
2020年6月24日

Initial experience was great! The service was exceptional and helped us tremendously through the 2019 Holiday season. Our connection broke sometime in early 2020 and we didn't notice until May (we didn't have any shipping issues). I was surprised no one from Route reached out to us regarding the disconnect from our website. We recently had our first claim in months and it has been a nightmare. ...

Brooklyn Slate Company
アメリカ合衆国
アプリの使用期間:9ヶ月
2021年3月19日

I can not say that I recommend this service. I used it for more than six months and during all this time I had THREE cases related to delivery problems. And only ONCE did Route cover the cost of the lost item. The last time I received an alarm notification from the post office about a parcel. Track number did not work. I wrote Rout's support and was told they couldn't help with it. Hundreds of ...

dla dushy
ウクライナ
アプリの使用期間:9ヶ月
RouteApp LLCが返信しました 2021年3月24日

Hi there,

Thanks so much for your invaluable feedback. We pride ourselves on offering top-notch customer service, and we are so sorry your experience fell short. We'd be ...

編集日:2021年4月28日

Updating our review-unfortunately Route has had major bugs and customer service issues of late, and we are de-activating. The slow response times, denials for arbitrary reasons, and billing issues (double billing us multiple times) is worsening our customer service experience, not enhancing it. (ORIGINAL REVIEW: We had some initial bugs implementing Route, but customer support and partnerships ...

needed.
アメリカ合衆国
アプリの使用期間:6ヶ月
RouteApp LLCが返信しました 2021年2月25日

Hi there,

Thank you for your positive review! We're so pleased that our implementation, support, and partnership teams were able to work with you on solutions and features ...