Route ‑ Protection & Tracking

We started with Route’s Shipping Protection and have since added Order Tracking and the Returns and Exchange Portal.
The features are spot-on, and the team is even better.
Our account executive, Emily Morgridge, is always quick to respond, and our solutions engineer, Justin Boyce, is incredibly patient and knowledgeable. They’ve been a pleasure to work with.
We highly recommend Route to any business looking to reduce its customer service workload and generate additional revenue.

We’ve had a great experience with Route Shipping Protection. The app was easy to set up on Shopify, and the technical team went above and beyond to get our account up and running. They made the whole rollout feel effortless. A special shoutout to Robert, our account rep. He’s been fantastic to work with, always willing to jump on a call and talk through what makes sense for our store. We especially appreciate how open he and the Route team have been to working with us as we introduce products at increasing price points. It’s great to have an account rep who takes the time to understand what we’re trying to do and helps us explore our options. The claims approval process has also been smooth and straightforward. Between the easy rollout, the claims experience, and the support we’ve gotten from Robert and the team, we’d happily recommend Route to other Shopify merchants.

I've worked with Route and their team on multiple stores, and the setup process is always smooth, seamless, and easy! The support team does an incredible job with troubleshooting, answering questions, and last-minute requests when they pop up. The app and dashboard itself is also very easy to use and navigate.