![Route Protection and Tracking](https://cdn.shopify.com/app-store/listing_images/7115601f61e3feae998d828bd6f6ecf3/icon/CPjqsrrijfwCEAE=.jpeg)
Route Protection and Tracking
- Fiyatlandırma
-
Ücretsiz yükleme. Ek ücretler uygulanabilir.
- Öne çıkanlar
- Amerika Birleşik Devletleri'ndeki işletmeler arasında popüler
- Puan
- 4,0 (411)
- Geliştirici
- RouteApp LLC
Öne çıkan görsel galerisi
Deliver premium post-purchase experiences—get shipping protection, tracking & more
From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.
- Shipping protection that gives your customers peace of mind at checkout
- Instant claims resolution that saves time, support costs & customer frustration
- Package tracking that extends your customer lifetime value
- Carbon neutral shipping that increases loyalty and protects the planet
- AI-powered product recommendations that boost revenue and drive orders
- Öne çıkanlar
- Amerika Birleşik Devletleri'ndeki işletmeler arasında popüler
İzleme
Bildirimler
Yayınlanma
17 Ocak 2019
Diller
İngilizce
Bu uygulama şu dile çevrilmedi:Türkçe
Kategoriler
Şunlarla birlikte çalışır:
ÖdemeFiyatlandırma
Harici ücretler RouteApp LLC tarafından Shopify faturanızdan ayrı olarak faturalandırılabilir. Daha fazla bilgi
Ücretsiz yükleme
Additional charges may apply. Please visit route.com/pricing to learn more.
Tüm ücretler USD cinsinden faturalandırılır. Tüm fiyatlandırma seçeneklerini göster
Değerlendirmeler (411)
For four years we have had Route - spanning 527 orders and counting - and although our customers can opt out of purchasing it, most pay the small surcharge for the insurance (typically $1-3 for our orders).
Finally we had a case yesterday where we had to claim on it, where the customer had the parcel stolen from his mailbox. Route was incredibly quick to resolve, and to settle the claim for us by refunding the customer directly. No fuss; no mess. Thanks Route!!!
Hi there,
Thank you for your review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.
Have a wonderful rest of your day!
Best,
Skylar, Customer Success
The team was able to help me troubleshoot a challenging customer and provided great backup of screenshots and dates so I could take them back to the customer and review. Super helpful.
Hi there,
Thank you so much for taking the time to leave us a review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.
Have a great day!
Best,
Skylar, Customer Success
Big sales push up front promising all your problems will be resolved without any of it backed up by reality once in use. Removing from our Shopify page after a year of use and zero customers actually being helped by it. They just want to use your small business store to skim money for themselves. For example, they will allow your customers to (unintentionally/accidentally) purchase Route protection on an in-store pick up order. They offered no remedy to this issue and don't really care. It's up to you to claw back the money.
Hi there,
We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution.
Best,
Skylar, Customer Success
Show less
It is good but also not too good. The on boarding was great, but after that.....
They handle each claim differently, they can modify orders and process refunds without an email or notification, and it's very hard to connect with someone there.
They do not have a way to email or call support, you have to generate a ticket via "live" chat and have to wait a day for someone to respond.
As nice as it is to offer insurance, it costs us the merchant 2.4-7 percent every time we sell Route depending on how the user paid. I wish they only collected 95% of what we sold so we didn't lose money. On average we sell 1000 in package protection a week. So it's small but it's still 24-70 dollars out of our pocket.
Hi there,
We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will reach out to you directly to work on a solution.
Best,
Skylar, Customer Success
We've had Route for two years and honestly, the agents that we had before our current agent (Shout out to Atakeli!) were nowhere near as responsive as he is.
It makes such a difference and we will continue to have Route as a part of our online business. Nowadays, most claims are resolved in under a week.
Hi there,
Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support!
Have a wonderful week!
Skylar, Customer Success
Destek
RouteApp LLC, Route Protection and Tracking hakkındaki tüm sorularınızı yanıtlayabilir.
Geliştirici
Kaynaklar
Bu geliştirici doğrudan Türkçe destek sunmuyor.
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