Recenze (314)

Celkové hodnocení
4,5
Počty podle úrovně hodnocení
  • 95 % hodnocení s 5 hvězdami
  • 1 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 4 % hodnocení s 1 hvězdami
Datum úprav: 12. květen 2021

This app is awesome! Now the tracking page of my site is looking exactly how I wanted. There are no customers asking "where is my order". Thank you! +The support is great! Special thanks to Kiril for the help with Klavyio. Now I have the perfect flow!

Babyshok
Bulharsko
Doba používání aplikace: Asi měsícem
Datum úprav: 9. červen 2024

Update: the app has disconnected from Klaviyo once again so no events were being passed on which means no customers were notified of their shipments.
This has happened to me at least 5 times over the past months. I thought the new management had things under control but this is clearly not the case. Very upset customer. Time to move on to a reliable app.

ChokeSports
Spojené státy
Doba používání aplikace: Téměř 3 roky
Vývojář Rush odpověděl 8. duben 2022

Hey JP,

I understand your disappointment! It’s important to us that our customers are more than satisfied. We immediately resolve this issue and applied special RegEx rules. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.

I've contacted you via email and live chat to follow up with you. Please kindly have a check.

Looking forward to your reply.

Gabriel,
Customer Success Lead

27. květen 2022

I use Rush for all of my stores. It is the perfect solution to making sure my customers are happy and notified! It's very easy to implement and the customer support helped me with the tracking page design!

Primerra Paris
Belgie
Doba používání aplikace: Asi měsícem
Vývojář Rush odpověděl 30. květen 2022

Hi Primerra Paris

Thank you so much for the great rating and for taking the time to post a review. ❤️
We are pleased to see that you are happy with the branded tracking page!

Let us know when you add it to the next store, we will give you a nice starting present there! 🎁

Gabriel,
Santa Claus for repeat customers 🎅

Datum úprav: 28. červen 2022

I am very excited to see this application, and this is the complete tracking application that meets every store's needs. They really understand what is needed for a tracking application. And also they help me to build a shipment flow for my Klaviyo. Their support is very fast, and their support always helps me and answers my various questions regarding their product. 5 STAR GIVEN FOR THEM. If you have a shopify store, you should have to try these apps.

Softlens Queen
Indonésie
Doba používání aplikace: Asi měsícem
28. říjen 2021

An amazing app that your customers will love. Sure, the tracking page is a great feature but for us, that is not the best part of the app. It will give you so much great data and possibilities to create amazing custom flows that will help you increase LTV!

Elite Supps
Austrálie
Doba používání aplikace: Asi měsícem
Vývojář Rush odpověděl 10. duben 2022

Hey, Elite Supps!

Thank you so much for the great rating and for taking the time to post a review. ❤️ We are pleased to see that you are happy with the branded tracking page and the powerful flows! 🥳

Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)

Gabriel,
Customer Success Lead

24. únor 2022

It has helped us reduce the questions from our customers about the status of their orders and increases the level of confidence in the post-sale process.

LámparaYa MX
Mexiko
Doba používání aplikace: Asi měsícem
Vývojář Rush odpověděl 6. duben 2022

Hi LámparaYa MX

Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we reduced your support tickets and were able to improve your client's post-purchase order tracking experience!

Gabriel,
Customer Success Lead

19. srpen 2022

Best Order Tracking app !! Just Loved it! Highly Recommended!
I encountered an minor issue , rush team developers solved it within minutes! superb service!

Thesitcomstore
Spojené státy
Doba používání aplikace: Asi měsícem
5. květen 2022

The app is great and offers a pretty good price / performance ratio for us. However the support is what really sets the app appart. We had some issues with the DHL tracking and after flagging them the entire tracking was redesigned within a week. Can 100% recommend Rush and their team!

Zeitgeist Vintage
Německo
Doba používání aplikace: Asi měsícem
Vývojář Rush odpověděl 7. květen 2022

Hey Zeitgeist Vintage

Thanks so much for sharing your review about the Rush performance! ❤️

We are always here if you need more help on parcel tracking or order status updates.

We’re glad to hear that our team’s actions lead to one more happy customer!

Gabriel,
Kung Fu-Master & Customer Success Lead

Datum úprav: 22. prosinec 2023

Old review: This is the best order tracking Shopify app. I use it for all my e-commerce store and it prevents so many inconveniences. I love the team and the customer service. I will keep using this app and will download it for all my new stores.

New Review: Customer service became awful, UI still laggy, if I was doing this decision all over again I would avoid.

Noble Gents Club
Spojené království
Doba používání aplikace: Asi 2 roky
Vývojář Rush odpověděl 6. duben 2022

Hi Noble Gents,

We are sorry to see you change your 5-star review to 1-star because, after years of using the app, we do not offer the discounts that you got 3 years ago.

We change our plan policy each year, but we let all clients use the max on of the plan, as long as they stick to it.
We are happy to provide you with our top support and support all your stores.
However, discounts that you request to get, are not possible. The app changed dramatically in 3 years, and so did the pricing and support.

Cheers and happy holidays.

Gabriel,
Santa Claus for repeat customers

17. listopad 2022

I just started using the app and so far so good. I had a small issue happen but Ken was super responsive and tried to help me right away. Great customer service.

Wanderlush
Spojené státy
Doba používání aplikace: 30 dny
Vývojář Rush odpověděl 21. listopad 2022

Hey Wanderlush!

We're so thrilled to know that you appreciate our service and have chosen Rush as your shipment tracking app! Ken is a top notch guy and always ready to assist! ❤️

Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)

Cherry
Customer Success Lead