Rush ‑ Order Tracking & EDD , 312 değerlendirme
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From the moment we reached out to their team for assistance, they were incredibly prompt and efficient. Even in the evening, they responded quickly and provided exceptional onboarding support, ensuring that we were able to set it up smoothly.
One individual who stood out during this process was Gabriel. His assistance was invaluable, and his expertise shone through as he guided us through the setup process. Gabriel was not only knowledgeable but also incredibly helpful, addressing all our queries and concerns with patience and clarity. His commitment to ensuring our smooth transition into using Rush was truly commendable.
The overall experience with Rush has been outstanding. The dashboard itself is super user-friendly and intuitive. It is evident that Rush has been designed with great attention to detail, allowing for seamless navigation and effortless execution of tasks. The features provided are robust and cater to our specific needs, further enhancing our productivity..
Hey VIANCED.DE Team!
Thank you so much for your positive feedback! Your comments have been shared with our entire team at Rush especially with Gabriel! We're glad that customers like you are having a great experience and results at Rush.
Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)
Cherry,
Customer Success Lead
Rush has worked great for our store so far. It was a very simple onboarding process because the app is integrated with existing apps we already use! Above everything else though, their customer service team is available 24-7 and has been so helpful with our questions.
Hello The Range Hood Store Team!
We're thrilled to hear that Rush has been a great addition to your store and for your feedback about the onboarding process. Our customer service team is always here to assist, and we're delighted to have been able to help with your questions.
If you ever need further assistance or have more inquiries about your tracking page, email notifications or other features, don't hesitate to reach out.
Cherry,
Customer Success Lead
Supporters are very helpful. And the experience is good. Any problem is resolved right the way. Good
Hey Amor1970s Team!
Thanks for the 5-star rating :) Our team is thrilled to know you've had a good experience with our support. We're here to promptly address any issues that arise and ensure your satisfaction.
If in case you have further questions or need assistance in the future related to your branded page or email notifications, feel free to reach out.
Cherry,
Customer Success Lead
had some issues with installation and their support helped right away and let me know what to expect in terms of updates on any pending issues they have with the app.
Hello Que Shebley Team!
Your feedback made our day! We're so thankful for your patience and understanding. We work hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
If you ever need further assistance on the order tracking page or notifications, please don't hesitate to reach out :)
Cherry,
Customer Success Lead
Love the app so far and the team behind Rush. The onboarding has been phenomenal with Gabriel helping us to set up. I believe this app will go mainstream soon, its only a matter of time.
Keep up the good work team and thanks again for you help Gabriel :)
Ecommerce entrepreneurs,
Steve & Shawn
Hello Steve & Shawn!
We're thrilled that you're loving the app and appreciating the efforts of the Rush team! It's fantastic to hear that Gabriel provided you with exceptional onboarding support during the setup process. We share your enthusiasm and confidence in the app's potential to become a mainstream success.
We'll definitely keep up the great work as a team. Thank you for choosing Rush as your order tracking app – we're here to support you every step of the way.
Cherry,
Customer Success Lead
Great customer service! They did everything we asked for and even more! Also, easy to schedule a call. We were pleasantly surprised. Keep up the good work! :)
Hi Devil Walking Team!
Aww. You’ve left a smile on the faces of our whole team with your kind words. ❤️
Thank you so much for sharing this with us. We’re grateful that we had the opportunity to help you.
Should you need any other support with your tracking page or order email notifications, please do not hesitate to contact us on Live Chat.
Thanks again for choosing Rush!
Cherry,
Customer Success Lead
Had an integration issue while setting up Rush on my Shopify store, but it was quickly resolved with the help of Rushe's team. Highly recommend Rush as an all in one tracking app, and big thanks to KenMichael for the excellent assistance!
Hi Retroverse Team!
Thank you so much for the great rating and for taking the time to post a review. We are pleased to see that you are happy with our amazing customer service!!
Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :)
Cherry,
Customer Success Lead
hi,
Just wanted to say a brilliant app for customer service, their team was very supportive in helping me solve my issue when i had an issue with some CSS code for my tracking page theme.
Hey Khadz™!
Thank you so much for giving us your take on how we are doing. Your comment has given us valuable insight into the services that we provide.
If you ever need any assistance on the tracking page or shipment emails, please don't hesitate to reach out!
Cherry,
Customer Success Lead
A NIGHTMARE! I was just trying to test it out since my previous app's customer service was so bad. But right upon downloading the Rush app, it completely ruined the current tracking app I was using to check orders. I'm used to apps asking for permission before doing this but it was overriding everything without consent. Also when the Rush app imported data of previous orders, the statuses were all completely wrong for all the orders. I uninstalled the app because it was not for me, and now I have to deal with my previous app's bad customer service. I only suggest this if you have no customers and you want to see if it is for you, this was a horrible app to use for transitioning tracking apps.
Hi Noelle,
I'm really sorry you had a bad time with our app. It sounds like you are frustrated and referring to a negative experience with another tracking app, which I did not understand how it relates to us.
Our app doesn't change things as standard. All options to change need to be set explicitly. On install Rush.App - only listen for orders and track shipments on our shipments page. Thats it.
The problem with the wrong order statuses is not what we expect from our app. As we track correct carrier assignments, we have a 99.7% correct rate, so you are in 0.3% that we were not able to recognize - in this case, we don't set statuses. Or statuses are set from another application in your store.
Also for us to set order statuses in Shopify - you need to explicitly set to update Shopify Shipment statuses, as this is not done as default.
I understand why you removed our app. But if you give us a chance, we'd like to help fix what went wrong. We can talk over a video call to figure it out.
To help you, we need the app to be installed. If you want to try again, let us know, and we'll do our best to sort things out, even if the issues, as stated in the feedback, do not seem to be caused by our app.
I know how frustrating can be to set all things to work correctly, especially when you are on your way to do business - and all should be perfect. We can help you out, we are already 4+ years on the market and have seen a lot, let us know if you want a helping hand. All in all - we are here to help.
Best,
Slav
Great communication with the staff. KenMichael helped me quickly to solve my problems. Quick and easy. This is just what I need in my day to day business.
Hi Bosom Blouse Team!
We appreciate the time you took to share your feedback with us. We’re glad to hear that our team’s actions lead to one more happy customer :)
If you need any other support on parcel tracking, please do not hesitate to contact us on Live Chat or via well-known emails :)
Cherry,
Customer Success Lead