RyderShip

I've been using the Whiplash App and fulfillment service for over 2 years now. I am currently using the DogPatch, San Francisco warehouse location for Whiplash, and could not be happier with the service provided there. Ray at DogPatch Whiplash is over the top excellent with staying on top of every little issue that pops up from time to time whether it be on the customer order side of things or on the inventory side of things. With Whiplash and the DogPatch warehouse handling all of our product fulfillment needs, I am free to focus on all of the other areas of the business that need my attention.

We've been using Whiplash for our fulfillment for over a year now. It's been absolutely fantastic. It's a great company run by real, actual (and super nice) people that have helped us out with every odd, unique situation we threw their way. Totally recommended.

We are loving Whiplash and are very satisfied and impressed with the service and the experience overall. Our account rep, Heather McCormick has been insanely awesome and an amazing resource and aid for us, I wanted to recognize her personally and let you know that she has done an outstanding job helping us get set up and run smoothly. Her quick consistency in response and in-depth ability to help in so many different ways has harbored and amazing experience for us overall. A+ to both!

Whiplash has outstanding support - super quick to respond to questions and offer advice. Everything ships out to our customers quite quickly. Great service!

James has been excellent support to our business and gets things done fast.
This is one stop 3PL that everyone can use with confidence.

Thanks Whiplash.

We've been using Whiplash for over a year and have shipped thousands of orders with them with out issue. Fast and dependable with great customer service and an easy intuitive interface.

If you have a lot of extra time on your hands to constantly fuss and argue with your fulfillment center CHOOSE WHIPLASH. If you like cancelling orders because your fulfillment center doesn't unbox your stock and process it for a week at a time CHOOSE WHIPLASH. If you like dealing with attitudes from rude customer service CHOOSE WHIPLASH. If you like paying extra because your fulfillment center decides they want you to pay for their credit card processing fees CHOOSE WHIPLASH. If you want to run a successful business DO NOT, I REPEAT...DO NOT CHOOSE WHIPLASH. Move forward at your own risk. Imagine spending the first 2 hours of your work day fighting with the warehouse when you could be trying to focus on marketing or planning new products. We've been a customer of theirs for 3 years and we've literally watched the service go down the drain. If you sign up prepare to hear a lot of excuses.

Update: Literally 30 minutes after leaving the above review, my service with Whiplash was abruptly terminated. It turns out that not only do they not ship orders out on time but they also can not take criticism from a customer. This company is a complete joke. It needs new customer service and new management.

Update #2: So after terminating our service because we left a negative review Whiplash has now told us that we can not discard any goods and we must pay pick/pack fees and shipping fees to ship every item that we had in stock back to us. Also, Whiplash deleted our online account with them so all of our data on which customers returned items, requested returns, return date, etc. is basically gone or we're not allowed to see it. Imagine getting into a disagreement with your younger sibling as a kid and expecting them to be reasonable. Yep, that's how it is working with this company. Childish, petty, and vindictive.

Unfortunately we have had lots of issues with Whiplash. Our store and products not syncing correctly, wrong orders sent out which had to be fixed at our cost, inventory randomly changing and updating - all of these cause huge issues which we not only have to fix once but they keep occurring.

We're no longer selling and shipping custom merch, and the process to cancel and get our remaining inventory back has been terrible.

Originally we'd be getting charged over $300 to pull our remaining inventory, and I just want to drive over and pick it up. Not even get it shipped back to us.

Waiting over 2 weeks for it to get resolved.

I have trust issues. I was struggling with orders and looking for a fulfillment service for over 5 years, and not one could accurately explain to me how much it was going to save or cost my business...until someone pointed me in the direction of Whiplash. I literally traveled to their shipping center and delivered my products by hand, and they are a small, highly organized, honest, and cost-effective solution. I've been able to spend the 20+ hours of work spent on shipping on what matters, developing good products.