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No customer support, sent multiple requests and no response.
To the Eagles Wings Natural Health team,
On behalf of our team, we're sincerely sorry for our response and for your experience with app support. If possible, we would be ...
So far I'm off to a really rough start! I thought I had launched the rewards a week ago and NOT ONE of my customers purchasing signed up. So I checked today and when they click to sign up for rewards it's just been kicking them off the page and back to my website. Im so disappointed
Thanks for letting us know the problem you're having. To be a loyalty member, a customer will just need a store account. The "create account" button on S Loyalty shopper ...
You can't change the settings of the rewards program at free will even when you're subscribed to the highest paid plan. This is no good. You literally have to email their support so they can make the necessary changes. I will no longer utilize this app.
Thanks for your review. Since we do not encourage merchants to change the point earning ratio frequently as this can cause confusion to shoppers, we require merchants to ...
Very easy setup-- I haven't used it yet, but am excited to see it in action. The only issue is the price, as I am in food and beverage and margins are slim. $20 per month seems a bit high. UPDATE: Horrendous. Their prices are incredibly high (the $20 is a low-ball for only 50 monthly orders) for a rewards platform. The entire point of a rewards plug-in is to help customers save money and boost ...
I NOT RECOMMEND AT ALL!!!
since 6 DAYS i waiting about add my banner and logo on the rewards program!
support are not professionall at all!
I WILL DELETE IT RIGHT NOW
We're sorry to read your review, a member of our support team has responded to your message and we'd love to chat this through with you. Thanks.
We just started using this app on the $119 per/mo plan. While the app is fairly easy to navigate the "priority email support" that is included in the plan does not exist. We have emailed and contacted support several times throughout the day, only to receive blank emails back or emails stating we should hear back in 48 hours. That definitely does not qualify as Priority Email Support.
Thank you for the time to leave us a review. Your feedback means a lot to us. Regarding the experience that you encountered, our team will follow up with you by email to ...
Its been 48 hours since we reached out for assistance. We received an initial response telling us they do not support the deletion of rewards. We informed the rep the reward was created in error and that we wanted it removed to make room for other rewards, but no response. Beautiful software and seamless integration, but the reward tier prices coupled with the lack of customer support equals red ...
Sorry for any confusion. If a reward is turned off, it won't be counted towards the number of rewards allowed by a plan so no worries.
I checked our support system and found ...
I can not lanch the campaign. Why?
http://i.imgur.com/kFXNOyU.png
After no support in 3 days, they came back to me right after this negative review. the app is still not showing up correctly and I found out that it comes in 1 currency only!! 2022 and Shopify is multi language, multi currency and has Markets.. they come up with 1 currency. cannot use this app.
I'm sorry for our mistake in the support process. We've already replied to you by email and 'll follow this up there.
Asking for a rating every time I load a page is annoying. I don't even have enough time to assess the tool and you're asking for a rating. Wait until a month before you ask how good your app is.