Saio: Sale ‑ All in one

Hello Sofian,

Thanks for leaving a review on our app. We apologize for the inconvenience caused by our app and support. Your feedback is invaluable, and we regret not meeting your expectations. Please let us address your concerns and regain your trust in our app.

App glitches can be frustrating, and we care about your success. Your feedback matters, and we're committed to resolving any issues you've faced.

We're disheartened about your support experience. We're dedicated to helping merchants like you and apologize for any delays. We're enhancing our processes each and every day to ensure faster assistance.

Please let's connect to understand your challenges better. We're eager to make things right; reach out to us via email/chat, and we will be more than happy to help you.

Thank you for your patience. We're devoted to improving our app and support to serve you better.

Best regards,

PreviewX Customer Success Team

Thank you for your feedback, and we apologize for the inconvenience you experienced with sales getting stuck when activating or deactivating.

Our team identified and fixed the issue and should never happen again. If you decide to try our app again, we are confident you will have a much better experience. Please feel free to reach out if you have any further questions or need assistance.

Hello there,
We appreciate your review of our app.

We are sorry for the inconvenience you've experienced with our app. Your feedback is invaluable to us, and we're committed to resolving the issues you've encountered.

One of the steps we took to resolve your issues was to "unstuck the sale" on your store. This process doesn't usually happen, and we reset the sales by unsticking the stuck sale, which doesn't affect prices. We are actively working to improve this aspect of our service to minimize disruption during these critical moments.

Regarding your comment about our response time, we apologize if you felt unheard. We do our utmost to provide timely assistance and ensure that you can continue running your business smoothly. Please know we're taking steps to improve our response process.

We understand the frustration this may have caused and genuinely value your business. Thank you for giving us the opportunity to address this matter, and we look forward to restoring your confidence in our app.

Best,
PreviewX Customer Success team

Hi camoLOTS.com,

Thanks for reaching out, and thank you for your review. Sorry the app isn't performing the way you were hoping.
The app assumes that if there is a price in the "compare at price" field, it is the not-on-sale price, and uses that to calculate the new price.

If there is not a number in the "compare at price" field, then the app uses the number in the "price" field as the not-on-sale price to calculate from.

We structured our app this way because we've found that trying to calculate new prices from items that are currently on sale creates too much of a mess and too much confusion.

I hope that helps, and please let me know if you have any other questions,

Eric
SAIO Team

Hi there,

Thank you for bringing this issue to our attention, and we sincerely apologize for any inconvenience you've experienced with our app. Your feedback is important, and we're committed to helping you find a solution.

Regarding the concern you've raised about discount codes, we've already responded to your message, and we appreciate your patience.

To address this issue, we suggested two potential solutions:

Disable Coupon Code Usage: You can choose to disable the use of discount codes on products that are already on sale. This can help prevent customers from applying additional discounts to already discounted items. We can guide you through the steps on how to do this within your Shopify settings.

Adjust Discount Code Restrictions: Alternatively, you can modify the settings of your discount codes to specify which products they can be applied to. By restricting the use of discount codes to certain product categories or excluding products on sale, you can have more control over how discounts are applied.

We also added that it's important to note that our app does not control the functionality of discount codes directly; rather, it interacts with the existing settings in your Shopify store. Therefore, implementing either of these options will require adjustments within your Shopify settings.

We're here to help you navigate this issue and ensure that your app works seamlessly with your store's discount strategy.

Thank you for choosing our app, and we look forward to assisting you further.

Best regards,
PreviewX Customer Success team

Word on Fire,

We deeply apologize for the challenges you've recently experienced with our app, and we understand your concerns. Your feedback is invaluable to us, and we are committed to resolving the issues you've raised.

We appreciate your years of trust in our app, and we regret any inconvenience the recent pricing discrepancies may have caused you. We understand how concerning it can be when product prices are affected incorrectly, especially for items that are not configured within our app.

Upon receiving your message, we took immediate action to investigate the issue. It appears that the sales were indeed stuck on deactivating, which caused this pricing anomaly. We went ahead and reset the sales on your store, which typically restores the prices to their default state before the reset.

Should you have any further questions or require additional assistance, please do not hesitate to reach out to us directly via email/chat. We are here to assist you every step of the way.

Your satisfaction is of utmost importance to us, and we hope to regain your confidence in our app.

Thank you for giving us the opportunity to address this matter.

Best regards,

Customer Support Team