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Worst App I've ever used. The App froze multiple times during a major sales event while I was trying to activate/ deactivate sales. Reached out to support over email/ live chat and no-one responded. Wasted hours of my own time trying to fix it. Good riddance!
Thank you for your feedback, and we apologize for the inconvenience you experienced with sales getting stuck when activating or deactivating.
Our team identified and fixed the issue and should never happen again. If you decide to try our app again, we are confident you will have a much better experience. Please feel free to reach out if you have any further questions or need assistance.
Don't use this app!!! The app is never working without any problems or it's fully not working... Besides that, the support is not helping with any of the problems and if they come up with a solution it's always too late..
Hello Sofian,
Thanks for leaving a review on our app. We apologize for the inconvenience caused by our app and support. Your feedback is invaluable, and we regret not meeting your expectations. Please let us address your concerns and regain your trust in our app.
App glitches can be frustrating, and we care about your success. Your feedback matters, and we're committed to resolving any issues you've faced.
We're disheartened about your support experience. We're dedicated to helping merchants like you and apologize for any delays. We're enhancing our processes each and every day to ensure faster assistance.
Please let's connect to understand your challenges better. We're eager to make things right; reach out to us via email/chat, and we will be more than happy to help you.
Thank you for your patience. We're devoted to improving our app and support to serve you better.
Best regards,
PreviewX Customer Success Team
App not working anymore! Need it ASAP! CAN'T ACCESS THE APP AND WE CAN'T CHANGE THE PRICES MANUALLY ON OUR WEBSITE! IT CHANGES BACK TO THE SALES PRICE BUT OUR SALE IS OVER! We can't do anything right now and we are forced to sell at prices we don't want to!! THEY DON'T ANSWER US !!
Hello there,
We appreciate your review of our app.
We are sorry for the inconvenience you've experienced with our app. Your feedback is invaluable to us, and we're committed to resolving the issues you've encountered.
One of the steps we took to resolve your issues was to "unstuck the sale" on your store. This process doesn't usually happen, and we reset the sales by unsticking the stuck sale, which doesn't affect prices. We are actively working to improve this aspect of our service to minimize disruption during these critical moments.
Regarding your comment about our response time, we apologize if you felt unheard. We do our utmost to provide timely assistance and ensure that you can continue running your business smoothly. Please know we're taking steps to improve our response process.
We understand the frustration this may have caused and genuinely value your business. Thank you for giving us the opportunity to address this matter, and we look forward to restoring your confidence in our app.
Best,
PreviewX Customer Success team
Destroyed my website. I turned off the app after the sale and the sales prices stayed on my website. I couldn't fix this and I am still waiting to hear back from their customer support. I emailed them at 930 am and it is now 5 pm. I wouldn't trust this app.
Totally failed on Black Friday. Error message saying 'Something's gone wrong'. I've lost sales. Shocking.
Do not use this app!! It changed the prices not a problem but when I ended the sale the prices would not revert back and I had to manually change them myself. What a nightmare !
I tried the app three different times, for a 20% sitewide sale, it increased all my prices. Thank gosh for an UNDUE button that reversed this out three times.
Hi camoLOTS.com,
Thanks for reaching out, and thank you for your review. Sorry the app isn't performing the way you were hoping.
The app assumes that if there is a price in the "compare at price" field, it is the not-on-sale price, and uses that to calculate the new price.
If there is not a number in the "compare at price" field, then the app uses the number in the "price" field as the not-on-sale price to calculate from.
We structured our app this way because we've found that trying to calculate new prices from items that are currently on sale creates too much of a mess and too much confusion.
I hope that helps, and please let me know if you have any other questions,
Eric
SAIO Team
Very poor performance! The App works very slow, does not show what the % of SALE actually and when a user is on the garment page nowhere is marked that there is a sale. Bugging all the time.
Hi Marcellamode, thank you for your review, and sorry the app is not performing the way you had hoped.
Unfortunately, the app only updates the product prices on the backend of Shopify. How the discount is displayed to your customers is controlled entirely by your theme code. There are often options in your theme customization area on how to display sale information, but if there are none for your theme, you may need to have a developer help you update the code
I've used this app before with great success but the functionality of it has totally broken. I have to close out of it and re-access from the app menu after every two actions that I do. Edits don't load and I'm manually adjusting half the prices myself with no rhyme or reason. Such a bummer to see it stop working so much!
I used this app for years, but recently it has been incorrectly affecting product prices...even for products that aren't set up in this app. On the afternoon/evening of the 24th the price for one of our products not set up this app was affected. ****203 was the last correct order at 3:16pm at $67 ****258 at 8:04 incorrect came through $144.85 I reached out to Shopify support and they confirmed from the logs that "At 7:46 PM UTC on the 24th, the "Sale - All in one" app was recorded adjusting this product's price from $67.00 to $144.85" Uninstalling the app now. This is very concerning
Word on Fire,
We deeply apologize for the challenges you've recently experienced with our app, and we understand your concerns. Your feedback is invaluable to us, and we are committed to resolving the issues you've raised.
We appreciate your years of trust in our app, and we regret any inconvenience the recent pricing discrepancies may have caused you. We understand how concerning it can be when product prices are affected incorrectly, especially for items that are not configured within our app.
Upon receiving your message, we took immediate action to investigate the issue. It appears that the sales were indeed stuck on deactivating, which caused this pricing anomaly. We went ahead and reset the sales on your store, which typically restores the prices to their default state before the reset.
Should you have any further questions or require additional assistance, please do not hesitate to reach out to us directly via email/chat. We are here to assist you every step of the way.
Your satisfaction is of utmost importance to us, and we hope to regain your confidence in our app.
Thank you for giving us the opportunity to address this matter.
Best regards,
Customer Support Team
