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Great app that will help your sales maximize, our sales growed more then 25%

Problem

This app has actually been instrumental to us getting more sales.

By far the best experience that I have had in terms of App functionality and excellent customer service. My questions were answered in great detail, my needs were met with care and efficiency. I highly recommend not only the customer service of Sophia and the rest, but the amazing quality of the features in this app. Probably the best app on Shopify
5 Stars *****

despite it is a free app, I did not get any feedback on the issue I reported. i asked for help in the chat, I got an automatic reply to send an email describing the issue. I also asked for a demo session , fixed an appointment for it, but nobody showed up...

I'm going to leave a review since it's mandatory to get help!
If you have a problem with the application, sophia asks you to leave a positive review and to send them the screen screnn before even finding a solution to the problem.
I don't recommend this app or the customer service behind it.

good

Not sure how anyone who has left a review has contacted anyone with this app but after 3 emails, scheduling a demo and sitting waiting for someone for 15 minutes, I am very disappointed that there is absolutely no one working for this app. I sent multiple chat messages and they always said we're not available, send an email. If you are the developer, please contact me.

Great! Fast response from the support team.

App is broken and customer service is non existent.

There is a huge bug that destroys your cart and stops customers from going to checkout.

They need to refresh page 2-3 times for the bug to go away. Which will lose you sales.

Apparently customer support only respond if you leave a 1star review.