SP: Free Gift Buy X Get Y BOGO
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experimented with free plan (using one feature at a time).
ran successfully for a few days then unexpectedly quit. attempted to get support with no luck. uninstalled after 7 days.
Hello,
We're very sorry to hear that you had a bad experience with our app. It seems there might have been a misunderstanding, as we haven't received any messages from you.
To resolve this, could you please reach out to us again via email at **support@tek-labs.app**?
We look forward to hearing from you soon!
Really poor experience. It just don't work as it promise. Styling is not possible at any level and pop-ups or progress bar are not showing up correctly and it's absolutely NOT flexible.
Hello, thank you for leaving a review for us.
Regarding the app's styling feature, we have noted in the pricing section as well as within the app that styling is a feature available only in higher-tier plans. Therefore, if you are on the free plan, you won’t be able to use this feature.
However, we always offer a 7-day free trial so you can try out the features of the higher plans. You are welcome to return to the app, activate the free trial, and save your new style.
If you encounter any further difficulties, please feel free to reach out to us. Thank you!
The free gift app works perfectly. Took me 10 minutes to set up my first Buy X get Y free promotion, including all the editing text to the way I want it.
Had one little problem when setting it up, but Tuan soon helped me sort it out.
UPDATE
Was shocked to see that I've been charged $15 each for July and August for an app that was free (not free trial, but FREE) when I installed it on 12 June.
Considering it won't let me set up more than one buy X get Y free and also doesn't let you stack discounts, it's not actually adding anything that's not available anywhere else.
$15 a month? You're welcome to it, spend it wisely.
Hi Bear's Vapes,
This is Salepify team.
We have received your feedback expressing dissatisfaction with our subscription service and some of the features we offer. We deeply value your input and would like to connect with you to address any concerns you may have:
1. Subscription Issue
When you initially installed our app in June, it was indeed available for free, with no charges applied. However, in July, we introduced a subscription plan for all app users. Our team had sent out notifications regarding the new pricing plan to all customers before the subscription launched.
We noticed that you uninstalled our app on July 14 and installed it again right after that, then activated our pricing plan. This is the reason why your store was applied to the new pricing plan and charged for the July and August usage like other stores meeting the subscription conditions.
2. App Features
We are eager to hear more about your specific needs when using the app's features. Since you first started using the app, we have made many improvements to our app, and it has fully addressed the issues you mentioned, such as stack discounts.
Additionally, Salepify offers many other features, and you are more than welcome to return and experience them with us. Please let us know if you need any support, we want to ensure that you have a seamless experience with our app.
PESSIMO! FAZEM COBRANÇAS INDEVIDAS!
INFORMAM COMO GRATIS MAS COBRARAM $15 INDEVIDAMENTE
TERRIBLE! THEY MAKE IMPROPER CHARGES!
THEY SAID IT WAS FREE BUT THEY IMPROPERLY CHARGED $15
Hi Case,
We sincerely apologize if Salepify has provided you with a less-than-ideal experience. As discussed via email and messages, at the time you used our app, it was still under a paid subscription plan. This was clearly communicated both within the app and on Shopify’s subscription page, where you also agreed to the terms when you clicked "Approve."
However, our app is now completely FREE, so you can install and use it without incurring any charges. Should you have any further questions or concerns, please don’t hesitate to contact us via email. We are always here and ready to assist you with any inquiries.
Fake Information, it's not free
Hi there,
First and foremost, thank you for your feedback.
We apologize for any confusion regarding the status of our app. Currently, our app is free, and we have not yet implemented our upcoming paid plans. We have placed a banner within the app to inform our users about these upcoming changes in advance.
Please rest assured that no charges will be applied until the paid plans are officially launched and users have confirmed their subscriptions. On the day the paid plans go live, we will update our app listing accordingly to reflect the changes.
We value your input and are committed to providing clear and transparent communication. We really want to assist you more, please come to live chat support and let us know your feedback.
We look forward to hearing from you soon.
Thank you for your understanding.
ótimo! simplesmente incrível e o suporte me ajudou muito na instalação!
Highly recommend. Many upsale features available, much better than the apps I've used. Quick and helpful customer service. Satisfied with everything
great use so far.
Thanks for the outstanding support. It may be buggy at some areas but they can fix it right away. EASY TO USE at no cost
Good app, great customer support!
app works great, help center is very good.
Best app I found so far for auto add gifts to cart, other apps seems to be lagging but SP free gifts works wonders!! Go for it, Highly recommended
perfect app perfect customer service, i highly recommended
The quality of service is really good and the support team responded and helped me within 30 seconds
I strongly recommend
Great customer service. Really appreciated the help. The app is very smooth and has a lot of great features for being free. I genuinely would highly recommend to everybody!
Fantastic app with impressive customization options! The customer service truly goes above and beyond. Highly recommend!
super app, avec un très bon SAV. Je recommande !
Support team is great to work with
Jocelyn and the technical team are so nice and patient, they help me solve a lot of questions and response real fast. Thumbs up!
Good customer service and very reliable!
Easy to set up and manage. Fairly priced to run. Quick integrations in terms of themes and modules/extensions.
very good customer service reactivity, i loved using their application which i still use. i recommend.
Really professional the support. They take their time and don't let you go until the fixed it. Just wow. Glad to have them!
La meilleure application gratuite qui permet de combiner des cadeaux et des réductions, avec des options entièrement personnalisables.
good app
Estoy mu satisfecha con la atención al cliente de esta aplicación me han solucionado todos las dudas que tenia, me han dado paso a paso hasta dejarlo todo perfecto.
Recomiendo esta aplicación 100%.
Customer service is amazing and the features function fantastically!
Macen.com
really clean interface and very helpful support team. Highly recommend
Great app and great customer service. Highly recommended!
Absolut empfehlenswert!
Funktioniert ohne Probleme.
Vielzahl an Möglichkeiten und das beste:
Klasse Support!
Had a few small configuration issues, but support was very helpful and explained what I was doing wrong.
App works great and looks nice.
Lots of customization options.
I recommend this app if you want to add Free Gifts to customer orders.
What I can said is perfect, as a free app. The functions they provide I think its more that paid app. The key thing I wanna mentions is, they have a wonderful customer service's team. Once I ask questions, they are patiently to help me solve all of them. Definitely recommend it!!!!!
Sincerly the best app i ever instal not only for the process but really for all team they answer and help you to custom your store, im french and they translate some part of the app on my shopify , they are very friendly give a real help personalised and you can participate to developpe them if you have any request, full respect and trust in them
have nice day :)
It's a pleasure to assist such a kind and friendly customer like you. Thank you for trusting Salepify 🎉
Absolutely amazing app for free gifts, rewards and discounts based on the purchase of specific products or even specific variants. The widgets are attractive and can easily be embedded in your product pages. Customer service is top notch! Highly recommended app.
This is one of my favorite new apps. So easy and great to use. If you are looking for an easy way to offer your customers freebies this is it! Plus the support people are great.
Perfect customer support, very fast reply, they met all our requirements and made custom solutions for our ecommerce store!
Your review means a lot to us. We're thrilled to be part of your growth journey. Look forward to seeing your store flourish and expand even more with Salepify 🎉
I really loved the intuitive interface and the easy of deployment. The team went extra mile in helping with the deployment of not just the right information but the placement of it as well. Keep up the good work. It does make upselling easier...
Thank you for your review! Our team is always ready to support customers, and we are delighted to hear that Salepify has provided you with a great experience. Let's make your sales soar with Salepify 🎉