Fordeer: Sales Pop Up ‑ Popups

Hello there,

We understand your frustration with your recent experience using our app. We sincerely apologize for any inconvenience caused.

To better assist you, we've conducted thorough testing on our store (using the Trade theme) and haven't encountered the "frozen page" issue you described. Please provide more details about the specific popups installed on your store and any actions you took that led to this problem. This information will help us identify the root cause and resolve the issue promptly.

Additionally, we’ve checked our support tickets and couldn’t find any previous discussions with our team regarding this issue. It seems we missed the opportunity to assist you before you left a review. We’ve sent you a follow-up email and would really appreciate it if you could take a moment to check and respond.

Thank you for your time, and we hope to resolve this quickly for you. Have a wonderful day!

Sincerely,
Fordeer Commerce

Good day to you, SVE Jewels store,

Thank you so much for giving our young startup team a chance to assist you and for giving us a constructive review.

First of all, we sincerely apologize for your inconvenient experience with the app and hope you will accept our profound expression of regret. Customer satisfaction is our number one priority, and we’d like to speak to you more about this issue.

Regarding your issue related to not automatically importing sales from your shop to show on the Sales Popup, I would like to take a moment to explain the reason here. Our application has to comply with Shopify's strict rules and policies to ensure the security of customers' information. This advanced feature has to get information from your Shopify Orders to show the sales amount on the popup, and at the moment Shopify is limiting us from getting extended information from customers' orders. All the features in one app are needed to ensure store reliability and the most authentic experience for customers. So kindly understand for us from this perspective.

On the other hand, your feedback is essential to us, and I want to ensure we address your concerns. While I cannot provide an exact timeline, I can assure you that we're actively working on it, and we're committed to addressing your issue as quickly as possible. Our development team is committed to improving the app to provide a better experience for all of our users.

Moreover, as far as we know, you did not contact our support team via live chat or any kind of contact to get assistance about things that were not clearly understood. Thus, we are trying to reach out to you, so please keep an eye on your email notifications for a chance to discuss your needs further. Our mission is always to do our best to find the perfect solution for all our customers, so please accept our assistance. Feel free to contact us to discuss this further whenever you want.

Thank you for taking the time to share your honest opinion. Your response is highly valued, and we look forward to working closely with you to find a solution.

Best regards,
- Fordeer Team -