Apps Mav: Scratch and WIN! , Počet recenzí: 14
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First of all, apparently there is no customer support - no one has replied for more than 48 hours. Secondly. my mistake, didn't check how many leads are visible for the free plan... ONLY 10!!! So beware if you want to launch first to test customers reaction - it will cost you.
We are sorry to hear about your experience and can assure you that providing awesome customer support is very important for us.
We did reply to your emails and also called your office twice and left messages with your colleague.
We have also taken your feedback and increased the leads in the free plan to 50.
Okay, I am going to be 100% honest.
The developer of this company is a great person from what I have gathered.
He helped me set up their Loyalty Program app 'gratification' and he went above his duty of care and really helped out a lot. Now where he fell short was the actual app, I wont go into too much detail about the Gratification app other than YES it is an amazing app, it literally has everything you could possibly need for a loyalty program..this Scratch & Win app is great and affordable BUT again, this app falls short of anything great. I cant fault the developer on his dedication and work. But this app like the loyalty program one is not fun to use, it looks very out dated and ugly. When scratching the panel it leaves dots...it doesnt scrub or scratch. I would really love to love this app because I want to support the developer because I can tell how hard he has worked. But I feel he's given up on this app along with the loyalty one. I am deleting them both for now.
But to be honest I would definitely come back and use these apps again when the developer sorts his stuff out. I was informed by email that the loyalty app was going to be updated and made better after emailing them about the sluggishness of their apps. But nothings changed so I am going to have to say bye for now.
I hope the developer sees my review and updates their apps. I wish I could help because out of all the loyalty apps, the team behind this developer (TBH I think he might work alone) sound like genuine good blokes.
The 1 star reviews on this app are old and outdated and shouldnt reflect your opinion of this app or developer. Give it a try THEN choose for yourself.
The dev does contact you back usually within a few minutes to hours.
cant say I have ever had a problem contacting them.
To the devs; Good luck in the future and I hope to see your apps in the top section soon.
I am very happy to have installed this App for my marketing campaigns.
I also found exceptional support.
Well done!
From your friends at https://www.sendmyeliquid.com this app is trash!
Thanks for wasting my time!