Recenze (38)
Zpřesnit
-
Podle hodnocení
We have been using this app as a paid solution, and unfortunately it has caused a very serious issue for our store.
For about 1–1.5 months, our conversion rate dropped significantly, and we couldn’t figure out why. We tested everything on our end, but nothing seemed wrong.
Last Friday, we discovered that the app had stopped loading products properly. Infinite scroll was no longer working, and only a small portion of our products were visible. There was no “load more” button or fallback – the rest of the collection simply didn’t appear.
This meant that a large part of our assortment was completely hidden from customers, without us being aware of it.
After re-enabling the app on Saturday, our conversion rate immediately increased again, and we started selling products that hadn’t sold for over a month.
This is a critical issue that has directly resulted in lost revenue for us.
A bug like this should never go unnoticed or without a fallback solution.
If it were possible, we would give 0 stars.
I'm sorry this happened to you. Technically speaking, this isn't possible, and was most likely another app or theme change that caused this, hence disabling and re-enabling would set Scrollio at the top of the technical hierarchy on top of your other changes.
Again, painful discovery, I'm sorry you experienced this.
Signed up for premium and had the worst experience on Shopify so far.
-Hid most of my products from customers
-Bugs out and stops working with hidden products
-Support takes days to respond (had to uninstall while waiting)
Thanks for this review 🤷
I can see that you sent a single support request whilst on the free tier which was responded to within 2 days notifying you that another app you were using was causing issues with our app.
Is it possible you've mistaken our app for a different app in this review?
Great little app this. It's a bit fiddly to set up (especially if you have no coding experience), but once I played with it a bit I got the hang of it and I believe it's working as expected now. (Matt has made a good few videos available to assist with this. Worth taking a look at. )
Was getting 502 Bad Gateway error initially, that I was unable to get past.
So here's a heads up to those getting this. I found (after a bit of trial and error) that switching to a different network provider, I was able to get past it and set things up. Once it was set up, I could go back to my default provider and the error was no longer there. So give it a try. It might very well save you some frustration. ;)
Thanks to Matt and team for providing this to us for free. It really is very useful.
thanks!
Great app and excellent services. However, it sometimes takes time to load the products, and I believe this is the only area the team should focus on improving. Highly recommended.
Can't thank enough to the dev team behind this must have app. It will require a couple of class names to be added in the settings, if you are not sure hit get support button and they will reach you in no time.
Highly satisfied and using for all of my stores.
I installed the app on my Shopify store but had some technical issues which required assistance from the team of developers of the app. I can honestly say that they did not stop until the problem was resolved.
The app works perfectly and besides the slight hiccup, installation was easy. Thank you so much for the great app, does exactly what I need it to do without any coding.
Thanks guys!
This app created bugs when our shop was opened in Instagram on mobile. Instead of adding the next row of products at the bottom it duplicated the top section infinitely. We got in touch with their support and they immediately answered "I think uninstalling is the best bet. We're not in a position to troubleshoot atm."
Thank you so much for this review.
Side note: If you are a shopify store or another shopify app dev reading this review. I hope the review and my response below is insightful both as to what to expect from Scrollio and by extension all BySimpli apps and what to expect from store who pay you nothing for your apps and customer support. Quite honestly I wish this store had given us 0 stars if possible.
Zac and Sándor (Elth founders), thanks for your review. As it is one star, which I don't believe is warranted, it is only fair to add context for others to view.
Every store is slightly different, both in the theme choice and the theme customizations. As such any shopify app which changes the UI of a store most likely will need custom changes to deal with how a store is customized.
Scrollio deals with this through a comprehensive troubleshooting guide which includes four video walkthroughs that should cover 99.9% of issues. As an app used by over 1000 stores we are not always able to do manual set ups for shopify stores.
Elth originally reached out due to set up issues on Thu, Feb 8, 6:22 AM
Ee responded Feb 8, 2024, 6:58 AM.
In response (Feb 8, 2024, 7:00 AM)Zac the CEO complained that the guide didn't address his issues.
I asked if he had watched the videos since it absolutely did (Feb 8, 2024, 7:01 AM).
(Feb 8, 2024, 7:03 AM) 2 minutes later Elth then said they had made changes and it wasn't working (the 4 videos are longer than 2 minutes).
I then requested access to the store to - at no cost - set up Scrollio and already free app, for free.
2 hours later it was set up and working. Elth complained that it wasn't showing up, but upon revisiting it was, the main challenge was Elth's theme customizations were slowing down the site and as such if you reloaded the page and immediately scrolled down there was a small delay to the loading of Scrollio.
Elth raised that Scrollio didn't work on filtered views. I confirmed this, Scrollio only works on category pages.
Zac did say thanks "got it, thans Matt", but for the several emails, a free app and a custom install there was no review.
11 days later (Tue, Feb 20, 11:05 AM) - I received an email from another team member Sándor, "Your app creates bugs when visitors open our shops in Instagram on mobile. Instead of adding the next row of products at the bottom it duplicates the top section we developed with the hero product (see attached screen recording). Can you fix this ASAP? It is urgent."
Now I'm going to add some personal context below, but I am not using it as an excuse in any way. I would still respond this way and this quickly on other day of the week.
This email came to my phone as I was in an elevator heading up to the neonatal intensive care unit to see my 4 hour old daughter.
A store which we've already established is so customized that it has loading challenges and for which I have already spent a significant amount of time developing a free app for, doing a custom set up for free for is:
1 - complaining of a bug that no other store in the 1000s of installs has complained of
2 - demanding and urgent fix from me
So what would you do? Well what I knew to do was:
1- immediately respond
2 - be direct
3 - be honest
No we are not doing an urgent unconfirmed bug fix for a store we've already spent effectively thankless resources on. A bug that by my maths has a less than 0.1% incident rate. A bug fix that was demanded.
If you know your store has rendering speed issues, you should QA every UI change you make including the installation or set up of a 3rd party app. This is straight forward diligence 101.
I responded with "I think uninstalling is the best bet. We're not in a position to troubleshoot atm."
I politely gave a clear solution, a clear reason why, the least fluffiest response and communicated in less than 60 seconds from receipt.
This email was apparently so unclear and offensive that no one from Elth responded. They simply left us a bad review.
Good luck in the future guys. I hope Elth has a super successful 2024.
The fact that the app is free and yet provides a solid, decently quick support is amazing. It does what it is suppose to and even tough I have ran into a small issue, their support quickly dealt with the problem. Highly recommend this to anyone considering using this app.
Thanks guys!
The app helped me out with an SEO issue I was having. My shopify website theme creates new pages based off the number of products per page allowed, by doing this it caused conflicts between pages competing for the same SEO keywords. This app allowed me to create a single continuous page so that pages would not be competing against each other.
After installing the app it was working well on day one but there were issues I faced the next day but support team was soo much helpful they helped me to resolve it even though they asked me to recreate the scenario. Applause for the support team and I will recommend this app to all my co-developers.
Thanks!
