Seal Subscriptions App
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My business delivery days are every tuesday and saturday, and yet customers cannot create a subscription based on days of the week they prefer. This doesnt work for my business at all. Even if they have a juice delivery once every 4 days, rather than twice a week, eventually the numbers dont add up for me.
Hi,
Thank you for your review. I have checked this with the team and can see that we sent you instructions on how to set up a workaround to achieve something similar to what ...
Be aware that every time a customer moves house and changes their address, or updates the billing details, the subscription will break, without notifying the seller. The link you can send to the customer to update their billing details does not resolve it.
This is a huge flaw in the app as it creates a lot of friction for the customer, extra work for the seller, and some lost business. I've ...
Update 2024-06-27:
It seems that we can't get a hold of you. The issue you mentioned occasionally happens in ShopPay, with the ShopPay payment method when the customer ...
Dissapointed again
Hi,
We are always more than happy to help merchants configure the app and maybe even customize it for them.
We have tried to reach out to you through phone and email for ...
The only reason I didn't give Seal a 1-star review is because they might be the only subscriptions app that doesn't take a percentage or sales nor do they charge more just because we're on a higher-tier Shopify plan. However, this app lacks greatly with analytics. Have to do a lot of digging for super basic, mostly not unusable analytics. There are bugs with their PageFly integration whereas the ...
Hi, We have sent you an email yesterday to help you solve these issues and help you out :) We are still waiting for your reply :)
Can you please check your inbox for an email ...
Not really happy with the rate change
Hi,
We have just sent you an email about this, as we aren't quite sure what kind of rate change you have in mind. We haven't increased our prices at all since we created the ...
Some of what Seal offers is great; however, there are a few key drawbacks that made me choose to find a new service within a couple months of starting. The biggest one is the inability to modify existing subscriptions in bulk. I wanted to change which date they charged on and I had to go through each one, one by one, to manually adjust this. This was annoying but doable with 50 subscribers, but ...
Hi,
We are currently working with merchant to resolve these issues, but we wanted to also write a reply about this here :)
1.) We are planning on creating a functionality, ...
The full potential (e.g. auto-charge) of this app only works with Shopify Payments...
It's even worse... Not even setting up subscriptions for product variants is allowed with other payment gateways than Shopify Payment.
Hi, I am sorry to hear that you decided to write a review before even giving us a change to explain why the limitations are in place.
Our Seal Subscriptions app currently ...
So far its been easy to install. Have not used it yet but they want you to leave a review so early. So I cannot do that. I a few months time.
Maybe I am the problem. I had high hopes for this app based on reviews and the demo site. However, I uninstalled in under 30 minutes. The app’s interface is crowded and instructions are too wordy and confusing. A video pops up after installation to help, but, honestly, if I have to watch an almost 20 minute video to understand the basics, I’d rather just pass. Some things should just be intuitive.
Hi, We have sent you an email about this to schedule a Zoom call to help you set up the app. We are waiting for your reply :) Can you please check your inbox and send a reply ...