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The app itself is solid, but they've changed their pricing twice recently which took our site functionality down until we figured out that we had to re-sign up for a new plan. If we'd been notified so we could have been proactive that would have been great, instead we had to find out the expensive way, when your Shopify site was no longer working properly. Moreover, the first time this happened, there was a bug which wouldn't let us accept new pricing. In short, we like the app, but the management of it and the service of it had a very bad impact on our business.
Hello.
First of all, thank you very much for mentioning that the app it self is useful :) We are more than happy that you keep using our app after the episode you describe in the review.
We are terribly sorry that our process of switching to the new prices had a negative impact on your business. The troubles you've experienced were not planned by any means.
We have tried to notify you by sending notifications via email, about a month before we started the process, making an announcement on our official site, and also showing a banner with information about this in the app's admin panel. Unfortunately, none of these things guarantee that the information was available to all of our clients. We are sorry that we couldn't find a more reliable way to notify everyone.
Regarding us not being able to resolve the issue with signing up in time, which caused the app not working for some time. Our support team has been overwhelmed by all the incoming emails during that period. Thankfully, that spike is over now and things are back to normal.
Please review our email regarding this situation that we've sent you.
Best regards,
Searchanise team
Love this app. Support is amazing and always spot on. Has transformed the way our customer can search and find information.
Making it easier for store visitors to find what they need is our goal and we are glad to hear that our support helps to achieve it too. Our whole team appreciates that you've found time to share your thoughts with our app here a lot, thank you very much!
Best regards,
Searchanise team
Good apps that has performed well through the 14days trial. Let see hoe the merchandising function performs. Pricey though
Thank you for the five stars! We are pleased to know that you are happy with the performance so far. If any questions pop up, we're always happy to help.
Please contact us at feedback@searchnaise .com
Great app and very intuitive. I am looking forward to the benefits it will bring to customers navigating through my large inventory!
We thank you for trying out our application and appreciate the positive feedback. We anticipate the extension of the app capabilities in the near future, though at the moment it is set to support up to 600 000 products.
We look forward to making a good fit for your 900K store soon as well as for all other stores out there with complex catalogs.
Great App! Used Instant Search + first and then switched to this one. In my opinion, the search performs the same, but this app is WAY easier to use/configure on the backend etc. And much less expensive. Very happy
This app really improved our site experience and user behavior, it is very customizable, the price is fair, and their support is excellent. We recommend it.
To truly customize it you need help from support, in my case the support team in the beginning took time to respond maybe they ware away on holiday? I don't know but recently support has been way better so no more complains. I really recommend this app for anyone trying to improve search on their website.
Your app is fabulous, solved all our search issues, many thanks, highly recommended!
I'm very impressed with Searchanise and how it has improved my online store. The software is easy to use, fast, and customizable. It has helped me increase my conversions and sales. But what really stands out is their customer support. They are always responsive, helpful, and friendly. They go above and beyond to solve any issues and answer any questions. They are the best customer support team I've ever dealt with. I highly recommend Searchanise to anyone looking for a powerful and reliable search solution for their e-commerce site.
Thank you from the bottom of our hearts for your awesome review! It always feels amazing to see that not just one but several aspects of our app meet your needs. That is nothing but a motivation for us!
We will make sure to keep it up!
Best wishes,
Searchanise team
Without doubt, the functionality Searchanise adds to our store is comparative to a Magento site and has saved us $$$'s in development costs. The support is EXCELLENT and the Searchanise team have always been able to resolve any issues or make any tweaks we have requested. If you have a large inventory store, i can not recommend this app enough.