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The interface is just terrible and needs a lot of custom CSS work done to make it look OK. The way they have setup the customization means we end up with a lot of CSS code loading on each page. The style sheet structure is not done professionally. There is almost half a page of code loaded for each product in the search result. For example if you change the color for the price in the search result, it will add a style="color:black;" to EVERY product in the search result. No way to change the font size other than overwriting the CSS which has zero documentations available at the moment.
This is just goes to show they have not done this correctly when it comes to user interface.
Creating filters is also cumbersome and not intuitive compared with other apps.
We couldn't find a way to enable the app only on a single theme for testing and setting up. It enables itself on all themes making it impossible to implement it on a live busy site.
Thank you for sharing your honest opinion on your experience with our app. Undoubtedly, we are very sad to see it was so unpleasant!
We understand that the initial interface can be mismatched with your desired design and we're sorry to know that the customizing options we offer weren't enough. You have a good point here and we will gladly hear more ideas from you on this matter if you choose to share them.
As for CSS code being too heavy, we looked into this issue and couldn't detect it from our end: when we changed the color of prices first with our admin panel settings and then with custom CSS, it didn't end up adding the same code to every product. We would happily look into this problem for you, by the way, because we really do not want you to deal with any problems of this kind.
When it comes to filters, we are sorry to see the process wasn't easy! Again, your ideas would be highly valuable for us because you might notice some things that our eye doesn't catch.
It's all up to you, yet if you consider giving us another chance, we promise to help you as much as can during the whole setup process. One of our agents already reached out to you and shared our guides on CSS and disabling our app in specific themes. We are ready to answer any other questions you have and look into any problems. Our goal is to be there for our clients so please get back to us via email at feedback@searchanise.io and we will do all we can to help you.
Best wishes,
Searchanise team
I needed something to replace Algolia as it was not working well with Shopify. Smart Search was extremely easy to install and understand.
We appreciate your trust in our product as a reliable solution for your business. Thank you for choosing Searchanise and for your great feedback!
Works great so far, loving the app
excellent app I recommend it to all users who need to improve their customer experience. It helps to find products easily and also increases sales
Thank you so much for this great review! We appreciate you recommending our app and wish you many more happy customers and even more sales!
Just loaded the Searchanise app and it indexed our over 25,000 parts in less than 10 minutes. The documents are great relative to fine tuning the widget to display the information that you want to display. This looks like it will be a fantastic addition to our new website and make search much easier and much more sophisticated.
Decorators Supply
it's a very good, work good and really important for the search bar, easy to use and nice to see the product proposition
Brilliant app and even better support. Willing to help you out always. Would definately recommend this for anyone with a Shopify website.
Your review definitely made our day! Thank you very much! We will aim to keep it up to never disappoint you.
Best wishes,
Searchanise team
Awesome App! Easy Install & super user friendly
very complicated design, it did not work for me. i actually need a very simple filter, here you are stuffed with more feauters that no one needs.
Hello,
Thank you for taking time to provide your feedback, it's really important to us. We are sorry that you find the app's design complicated. We will totally consider simplifying it and more details from your experience with our app will be of great help.
We'd be grateful if you could email us at feedback@searchanise.io with the details of your experience. We are sure that your suggestions will make our app better!
Your cooperation will be appreciated greatly.
Best wishes,
Searchanise team
As a store owner there's only two things I request of every app. Firstly, it must work for my customer. Thankfully, this one seems like it would once you set it up right. Secondly, it's features must work on the back-end. This is where this product fails. The CSV import for synonyms is utterly broken, it can't even import files that it creates itself if you just change one character. Lastly, and this one is big - The price listed needs to be the price charged. After hours of research I decided on this app BECAUSE of their pricing. On their website there's a 3000-product plan for $19 a month. In the app I'm being forced to sign up for the 5000-product plan for $27 a month. Unfortunately I've wasted hours of my time trying to get the csv import to work only to find out while looking for documentation that I'm getting screwed into paying almost double. Uninstalling this.
Hello,
Thank you for taking time to share your feedback with us! We are sincerely sorry to see you unistalled our app and faced very frustrating issues with CSV import.
Of course, it's all up to you, yet we'd still like to offer you help with CSV. Our support team already contacted you via email with more details. In that message, we also shared more details on the pricing situation. If you decide to give us another shot, feel free to respond to the email we sent. We will gladly continue helping you.
Best wishes,
Searchanise team