Recenze (1 681)

Celkové hodnocení
4,6
Počty podle úrovně hodnocení
  • 91 % hodnocení s 5 hvězdami
  • 3 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 4 % hodnocení s 1 hvězdami
29. listopad 2024

Doesn't work and its black friday so we are losing sales. Do not use this app for your business, unreliable and no way to contact anyone.

Relco London
Spojené království
Doba používání aplikace: Více než 6 roky
Vývojář Searchanise odpověděl 2. prosinec 2024

Hello,

We are very sorry to see our recent issue affected your store and your sales! As we analyzed, it was fixed by our developers within an hour. Nevertheless, we have ...

Datum úprav: 4. prosinec 2024

I am writing to express my dissatisfaction with the current state of support for the mobile site search issue. Furthermore, the separate issue regarding the add-to-cart function from site search has yet to be addressed.

Any help is much appreciated, please!!!!!

UPDATE 04.12.2024 The search is not fixed, and I am still waiting to receive an email from you.

Highgrove
Spojené království
Doba používání aplikace: Více než 3 roky
Vývojář Searchanise odpověděl 2. prosinec 2024

Hello,

We are very sorry to see our recent issue affected your mobile search! As we see, it should be fixed by our developers already. Nevertheless, our main priority now is ...

29. listopad 2024

Going down on Black Friday does not look good. We will be removing the app once the weekend is over

The Treadmill Factory
Kanada
Doba používání aplikace: 8 měsíci
Vývojář Searchanise odpověděl 2. prosinec 2024

Hello,

We are very sorry to see our recent issue affected your store and your sales! As we analyzed, it was fixed by our developers within an hour. Nevertheless, we have ...

1. prosinec 2024

Searchanise servers were down for one hour on BLACK FRIDAY, meaning zero products were visible on my store leading to many thousands in lost revenue. Good going guys!

LABEL MENSWEAR
Spojené království
Doba používání aplikace: 4 měsíci
Vývojář Searchanise odpověděl 6. prosinec 2024

Hello,

We are extremely sorry to see our recent issue affected your store and your sales, especially on Black Friday. As we see, it was fixed by our developers within an ...

25. listopad 2024

Unreliable app, showing wrong products in categories and support has been no help to resolve issue

allterraincycles
Spojené království
Doba používání aplikace: Více než rokem
Vývojář Searchanise odpověděl 27. listopad 2024

Hello,

We are truly sorry to see you're dissatisfied with our app and our support team! We indeed experienced an issue with our Filters on collections feature that prevented ...

4. říjen 2024

This app has many bugs

The Customer service never lets you know whenever they have big issues

the customer service is also very bad and answers once every 3 or 4 days

please DO NOT install this app have many other apps on the market better than them

DO NOT INSTALL THIS APP!!

Index Bath
Spojené státy
Doba používání aplikace: Asi 3 roky
Vývojář Searchanise odpověděl 9. říjen 2024

Hello,

We are truly sorry your experience with Searchanise was so frustrating! Unfortunately, our system does have bugs sometimes, yet we are always ready to look into the ...

4. říjen 2024

DO NOT INSTALL!

this app has so many bugs and the customer support is useless scammers

this app is should be taken off the Shopify store!

Kitchen Groups
Spojené státy
Doba používání aplikace: Asi 3 roky
Vývojář Searchanise odpověděl 9. říjen 2024

Hello,

We are sorry we made such a negative impression on you and we are devastated to see you consider our company to be scammers. Even though we indeed catch some bugs in ...

7. říjen 2024

The app distorts all product images on mobile. Their team won't help me. We pay hundreds of dollars a month for what?

YaYa & Co.
Spojené státy
Doba používání aplikace: Více než 3 roky
Vývojář Searchanise odpověděl 9. říjen 2024

Hello,

It's very sad to hear you faced this mobile image issue! As we informed you via email, it was caused by the theme code and our developers fixed it for you. Please let ...

7. říjen 2024

Very poor support - I am a paying customer and literally just ignoring my emails.

Beam Vacuum & Ventilation Store
Spojené království
Doba používání aplikace: 4 měsíci
Vývojář Searchanise odpověděl 9. říjen 2024

Hello,

We are truly sorry we disappointed you with our slow response time! It's caused by the fact that we're experiencing a high load of tickets due to an increased number ...

27. březen 2024

AVOID!
Unsatisfactory experience.
The quality of this app has significantly declined. Over the last four months, it has experienced downtime on four separate occasions, totaling approximately 24 hours. During these periods, access to collection pages is impossible, effectively halting any sales. Regrettably, there has been no communication from the service team in the form of updates or apologies ...

The Lighting Outlet
Austrálie
Doba používání aplikace: Více než 7 roky
Vývojář Searchanise odpověděl 29. březen 2024

We are sincerely sorry to see your experience with our app was so disappointing! The downtime is a serious issue and we understand why it makes you so frustrated.

Right ...