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Searchanise is the best search app for Shopify! It seamlessly integrates with our store and helps customers quickly find the products they’re looking for. We’ve noticed an increase in customer engagement and sales since implementing the app. The support team deserves special mention for their exceptional service and dedication. A must-have app for any Shopify store!
Thank you for your wonderful review! It's great to know that our app is seamlessly meeting your needs and helping your customers find what they're looking for. Your kind words about our support team mean a lot to us. We're here whenever you need assistance!
Best regards,
Searchanise team
I switched to Searchandise from a more expensive app that I used to use when I was on Bigcommerce and I could not be happier. Searchandise does everything the expensive app did, but at a much lower price. I have yet to explore all the app has to offer and I'm looking forward to seeing what else I can do with it. Support is also excellent; I recently sent in a ticket and had an answer within minutes.
Most importantly it has had a clear effect on my conversion rate, better search - more conversions.
Thank you for sharing your experience! We're delighted to hear that switching to Searchanise has not only been cost-effective but also met all your expectations. It's fantastic that you've already noticed a positive impact on your conversion rate with better search functionality. We're excited for you to explore even more of what the app offers. If you ever need assistance, our support team is always here to help!
Best wishes,
Searchanise team
Originally had problems with the look/feel of the filters but I think that had to do more with the template than Searchanise. Their customer service is top notch. I needed help with some customizations and they quickly jumped in to help. That support alone makes me happy to recommend them to anyone interested in a solid filtering app for their Shopify store.
Thank you for sharing your experience! We're glad to hear that our support team could assist you with the customizations and that you're happy with the outcome. Your recommendation means a lot to us, and we’re here whenever you need further assistance.
Best regards,
Searchanise team
We would rate this app 10/10. They had the most helpful customer service we've ever witnessed. There was a lot of back and forth but the team made sure the app looked the way we wanted it, despite it taking up quite a bit of their time. The app is working just the way we wanted it to and we'd highly recommend this to anyone looking for a great filter and search app. We tested a few and this is by far the best.
Thank you so much for your kind words and perfect rating! We're delighted to hear that our customer service team left such a positive impression and was able to bring your vision for the app to life. It’s wonderful to know that Searchanise meets your expectations and that you’d recommend it to others. If you ever have any further questions or need assistance, we’re always here to help.
Best wishes,
Searchanise team
The support of Searchanise is always available in online chat and help us resolve issues quickly. Thank you Madina so much for her dedicated support and swift response. Highly recommended Searchanise Shopify app.
Thank you for your kind words! We're delighted to hear that our support team, especially Madina, could assist you quickly and efficiently. We truly appreciate your recommendation and are always here to help!
Best wishes,
Searchanise team
We would recommend this app. Better end-user GUI and flexibility than similar apps.
Thank you for your recommendation! We're delighted to hear that you appreciate the user-friendly interface and flexibility of our app. If you ever need any assistance or have suggestions for improvement, feel free to reach out!
Best wishes,
Searchanise team
Recently made the switch to Searchanize from another filter app. Prices felt more fair with Searchanize and their support team has been extremely helpful in the set up process. They're super responsive to emails and quick with modifications & fixes. The app is also easier to use without compromising features.
Thank you for sharing your experience with us! We're thrilled to hear that the switch to Searchanise has been a positive one and that our support team could assist you effectively. It's great to know that you find the app both user-friendly and feature-packed. If you ever need further help or have suggestions, don’t hesitate to reach out!
Best wishes,
Searchanise team
This app has set up filtering features that no other app can accomplish. We’re done our trial and signing up. Customer service worked with us to modify the look exactly to our needs!
Thank you for sharing your experience! We're delighted to hear that Searchanise met your filtering needs and that our customer service team was able to tailor the design to your preferences.
Best wishes,
Searchanise team
Love this app and how much you can really customize your search! And even more so, love how helpful the support team is!!! They made so many custom changes for us, like helping with the layout, coding, and technical work :) This app has already helped a ton, after installing it we've alreday noticed huge decreases in our bounce rates.
Thank you for such a flattering review! It means the world to us to know that both our customer service and the app itself satisfy you. We appreciate you telling us about it!
Please make sure to contact us with any new questions. We are always glad to assist!
Best wishes,
Searchanise team
Doesn't work and its black friday so we are losing sales. Do not use this app for your business, unreliable and no way to contact anyone.
Hello,
We are very sorry to see our recent issue affected your store and your sales! As we analyzed, it was fixed by our developers within an hour. Nevertheless, we have carefully examined the situation. It appears that we had a partial degradation of our search functionality which affected 7-10% of our clients. When it comes to the Overall uptime of our search, this year it was 99,975%.
Additionally, we’d like to note that when our search is not available, the Shopify default search should be active instead. When it comes to our Filters on collections feature, we currently have a so-called fallback mechanism for that: when our widget doesn’t load on a collection, a redirect to the default Search results page happens where your customers can see products found for the query of the collection title. E.g. if a collection is called Jeans, your customers will be redirected to the Search results page with all the products found for the ‘Jeans’ search term. In case this mechanism didn’t work for you during our issue, please let us know - we will gladly investigate it.
Still, we understand that you happened to be one of the clients affected by this issue. Therefore, we'd like to let you know that our development team already made significant improvements to our system by expanding our server resources. We also have more plans for improvement. For instance, we're considering options for making our monitoring system more advanced. It will be a complex task and we're ready to give it our time and attention so any potential issues are detected and fixed faster.
As we see, you stayed with us and we truly appreciate it! It means the world to us and we will do all we can to make our service better for you. If you still have any questions regarding this whole situation or anything else, feel free to contact us at feedback@searchanise.io.
Best wishes,
Searchanise team