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This is the functionality we've been looking for. Almost hired a developer to work it out for us, but no need at this point. Love it.
App is down and there is no immediate help or support. None of my collection pages are loading which I have ads going to.
Hello,
Thank you for sharing your feedback with us. We are deeply sorry for the trouble you had to go through.
We experienced a technical issue and the team was alerted with a delay. Surely, the issue was fixed and now the app works well.
The whole team is now hard at work on improving the monitoring system and internal processes to prevent possible issues and make sure the performance stays stable.
As far as I see, the app now works without any issues in your store, but if you need our help with anything, don't hesitate to contact us at feedback@searchanise.com.
Searchanise team
Their support has been fantastic. They are very quick to respond, and complete any work that has been needed. There are a couple minor things I wish it could do, like multiple colors swatches where you can choose the colors, or icons for color swatches, but when communicating with support they said it could be updated if enough customers request it. Also they currently do not do any customizations, but the app is so good it is on our must have list of apps for our webstore.
New Review 6/2/2018:
Still an amazing app. I did have one small complaint about their fuzzy search matching. Support came back to me right away with a workaround. About a week later they updated their search engine so I didn't need the workaround.
Thanks, Searchanise! You all are amazing!
Old Review:
I just wanted something to help me with some fuzzy searching. The built-in search is just weak. I got that and more! It's beautiful. Installation is so simple. If I could solve all my business problems for just $20 a month life would be great. As it stands I will settle for solving this huge problem for so cheap. I am REALLY happy with it. I haven't dived into the analytics yet but can't wait until have the time to do it.
Three words "WOW"
You need something like that in your store the best search with a fair price.
Very fast ang good support!! They fixed our issues within hours. The app is really usefull
VERY BAD SERVICE, Dont use this app, They are not replying to our emails for many days, we asked for some changes to the filters in our store, They Messed up our website, we are asking them to fix the issues and no respond. NEVER NEVER INSTALL THIS APP.
Hello,
Thank you for your feedback. We are sorry to hear that we made such an impression on you and it's breaking our hearts to see you disappointed with our support. It seems that there was some misunderstanding. We have only made the same changes that were made in the unpublished theme for the live one, as per your request. We also notified you about it both via email and in the chat, and provided an instruction for reverting the changes.
As for now, all the changes have been reverted and the collection pages are powered by the theme again. Please let us know if you still have any difficulties and we will do our best to fix everything.
It would also be great if you could let us know the ID numbers of the tickets you already have in your email, so we could check why we missed them and avoid this issue in the future.
Best regards,
Searchanise team
Exceptional support from Daria who has perfected the use of this app for me. Amazing search and product filter capabilities. Thank you!
This app is fantastic! It helps us a lot. They even offer customization for our store. The response is swift, and they provide the best support solutions. Highly recommended!⭐⭐⭐⭐⭐
Searchanise has great support and the search not only looks good, but it also delivers. Great job - keep it up!