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Great app overall with many functions my theme is missing. Swift and very helpful customer service who can help with anything from setting up the app to custom solutions.
Thank you for your positive feedback! We're delighted to hear that you find our app's features valuable and that our customer service has been swift and helpful. If you need any further assistance or custom solutions, please feel free to reach out to us. We're here to help!
Best regards,
Searchanise team
Application full fills the needs you want as a store owner, handling search and the filters very well.
Thank you for your positive feedback! We're pleased to hear that our app meets your needs as a store owner with its effective search and filtering capabilities. If there's anything else we can assist you with, please don't hesitate to let us know!
Best regards,
Searchanise team
Terrible support, terrible app. Firstly the app never picked up any of our branding colours, so had to spend over an hour of my time manually adding them in multiple places and then testing on the front end. The results returned were poor and inaccurate. The results page showed some weird narrow block of two product columns on desktop with no setting to say three columns. The filters with metafields simply did nothing on the front end despite all my products having metafields. Absolute waste of my time and having sent 5 emails to your so called support team and only one answered, I decided to uninstall and look elsewhere. Don't bother replying with the standard "Please contact our support team" because I certainly will not and would be another complete waste of time since you rudely ignore emails anyway!
Hello,
After checking your ticket and all the emails we received from you, we can say that we sent you replies with an average speed of 53 minutes. We were never ignoring you, we needed some time to look into your problems to find a solution. Sadly, it wasn't fast enough for you and you continued our communication using inappropriate language (profanity) and insulted our support agents. In the end, we saw you uninstalled our app so we didn't get a chance to help you, unfortunately.
We are always here for our clients and we're eager to help with all the issues they might face with our service. We are sorry this whole situation ended up this way.
Best regards,
Searchanise team
Very nicely developed Smart app. Team is also helpful and responsive when it comes to support. Overall 88/100 app
Offers promising features for our website, fingers crossed!
Thank you for your kind review! We're pleased to hear that you find our app well-developed and our team helpful and responsive. We appreciate your rating and want you to know that we're always striving to improve. If you have any more questions or suggestions, feel free to reach out.
Best regards,
Searchanise team
This app matched our needs and the support team did his best to adapt to our custom code and specific demands. Thank you !
The predictive search would still need some progress with Japanese but it's the case with all the app and Searchanise is the best one we tested.
Thank you for your review! We're thrilled to hear that our app met your needs and that our support team could assist with your custom code and specific requirements. We're constantly working to improve and appreciate your feedback. If you have any more feedback or questions, please feel free to let us know.
Best regards,
Searchanise team
Its a great app to use and their support team is very helpful.
Thank you for your feedback! We appreciate your positive review and are delighted to hear that you're finding our app useful. Our team is dedicated to providing helpful support whenever you need it. If there's anything else we can assist you with, please feel free to let us know.
Best regards,
Searchanise team
Great App! smart engine!
also great service very responsive and quick when needed.
Thank you for your fantastic review! We're delighted to hear that you find our app helpful. We're also pleased that you appreciate our responsive and quick service. If you need any further assistance, feel free to reach out.
Best regards,
Searchanise team
We have been using Searchanise for a few years now and its just getting better. I had an issue today and customer care were really helpful and sorted it immediately. Much appreciated Mary, thank you
Thank you for your kind words! We're delighted to hear that you've had a great experience with Searchanise over the years. It's fantastic to know that our customer care team, especially Mary, was able to assist you promptly and effectively. If you ever need further help or have any questions, we're always here for you.
Best regards,
Searchanise team
Thank you, Searchanise team for the top level support with our multiple demands for customization. We believe this makes THE difference in the end.
The search engine is extremely fast and accurate, while the backend settings are intuitive enough to be used by non-dev users.
A world of possibilities is opening to index your website content with a top level quality App and Team!
Thank you for your wonderful feedback! We're thrilled to hear that you're satisfied with the level of support we provided for your customization needs. Ensuring that our customers receive tailored solutions is a top priority for us, and we're glad we could meet your expectations in this regard.
It's fantastic to know that you find our search engine to be fast and accurate, and that our backend settings are intuitive for both developers and non-developers alike. We strive to make our app user-friendly for everyone.
We're grateful for the opportunity to be part of your journey. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Best regards,
Searchanise team
In theory, I like this search quite a bit, but with nearly 1000 products already on site, it's hard to go and create new tags and also create new filters.
Really wish filters could be re-ordered, or if they can, make it more intuitive.
We will continue to test it and write a revised review once fully implemented.
Thank you for sharing your experience with us! We appreciate your feedback regarding the challenges you've encountered. Regarding tags, it's important to clarify that our application doesn't create new tags but rather pulls values from existing tags created in your Shopify products.
As for filters, we'd be more than happy to assist you with creating new filters and reordering them. We understand the importance of having intuitive features and are continuously working to improve our platform to better meet your needs.
We're here to assist you throughout your testing process, and we look forward to hearing more about your experience once the implementation is complete. If you have any further questions or suggestions, please feel free to reach out to us.
Best regards,
Searchanise team