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Me and my company was taking in over 15.000 products and i needed a solution to make it as simple and pretty for the end user to navigate through these products - and Searchanise has helped with that.
Its both fast and visually very easy to navigate through - and their customer support team is super friendly and very capable in helping with both design and setup. So thank you.
Thank you for sharing your experience! We're thrilled to hear that Searchanise has made navigating your extensive product catalog simple and visually appealing. Our team is always here to help with design and setup, and we're glad you found our support friendly and capable. If you need any further assistance, feel free to reach out.
Best regards,
Searchanise team
prompt reply. Great searvice. And the search function really helpful
Thank you for your review! We're pleased to hear that you found our service prompt and helpful, and that you're finding the search function useful. If you have any further questions or need assistance, feel free to reach out to us anytime.
Best regards,
Searchanise team
Generally works excellently at a great low cost. Sometimes I've needed some help setting up more detailed functions, but the support team have been helpful at all times
Thank you for your positive review! We're glad to hear that you find our app excellent and cost-effective. We're delighted that our support team was able to help you whenever needed.
If there's anything specific you'd like to see improved or any additional features you wish for, feel free to share your thoughts with us. We're committed to enhancing your experience.
Best regards,
Searchanise team
Great App, Team Super Helpful and Responsive
We’ve had an excellent experience with the Searchanise app. The app has significantly improved our store’s search functionality, making it easier for our customers to find the products they need quickly and efficiently. The advanced filters, real-time sync, and personalized search results have been game-changers for our online store.
A special shoutout to the team members who have been incredibly helpful and responsive: Mary L, Julia P, Maria A, Keysena P, Alex P, Stacy S, and Sophia M. They assisted us every step of the way, from setting up the app to customizing specific features to suit our needs. Their support and expertise have been invaluable, and we couldn’t be happier with the service they provided.
Thank you, Searchanise team, for a great product and exceptional customer service!
Thank you for your fantastic review! We're delighted to hear that our app has improved your store's search functionality. Your kind words about our team members mean a lot to us, and we're glad they could assist you with setup and customization.
If you ever have any further questions or requests, don't hesitate to reach out to us. We're here to assist you!
Best regards,
Searchanise team
I have used this app for 4 years.
My store has 3000 different products. The UX for both my customers and my staff is amazing. Its Fast!
The merchandising features are great for upselling. But to be honest, we use it for the speed and the UX.
I have never needed to use there support.
Thank you from the bottom of our hearts for this review! It's amazing to see you've been such a loyal customer and that you've been enjoying Searchanise for such a long time. It's a blessing to see we bring value to your business.
Even though you never needed to reach out to our support team, feel free to do so if there's any question you cannot find an answer to. Our team will be there for you.
Best wishes,
Searchanise team
AVOID!
Unsatisfactory experience.
The quality of this app has significantly declined. Over the last four months, it has experienced downtime on four separate occasions, totaling approximately 24 hours. During these periods, access to collection pages is impossible, effectively halting any sales. Regrettably, there has been no communication from the service team in the form of updates or apologies during these downtimes.
I would advise against relying on this app for your site, as its inconsistent performance and lack of support could lead to considerable financial losses. It's best to steer clear.
Estimated losses just this year 30k + from this app.
Don't answer phone number
Doesn't reply to emails
Turns chat off when down
We are sincerely sorry to see your experience with our app was so disappointing! The downtime is a serious issue and we understand why it makes you so frustrated.
Right after the issue was fixed, our developers started the investigation process to figure out what exactly went wrong and how we could avoid it in the future. See, in such situations, our system automatically switches to the default Shopify search and collections display to ensure your store remains operational. As we understand, you also experienced complete unavailability of search results and collections, just like some of our other clients. This is unexpected behavior and we are currently running the test to see why it happened.
As for communication with support, we have checked your ticket and see that you have received an initial answer in 13 minutes. The chat functionality in your admin panel appears to be working and as far as we know, it wasn't turned off during the technical downtime. As for the phone support, we indeed see that we didn't reply and we apologize for that! We will work on it so we don't miss any calls or so we call you back in the shortest time.
We also left you a reply via email to discuss the potential resolution to the issue with financial losses. We look forward to hearing from you.
Best wishes,
Searchanise team
Searchanise App greatly improve customer experience on our web site. Almost half of the visitors use search to find products they need. It has powerful features and customization options, and if something different is required, Searchanise customer support implement custom features at the lightning speed.
Thank you for sharing your experience! It's great to know that our app's features and customization options meet your needs. Our team is dedicated to providing fast and efficient customer support. If you ever need further assistance or custom features, feel free to reach out to us!
Best regards,
Searchanise team
Does exactly what I needed, the only app to allow as many filters on metafields as I need with great support.
Thank you for your feedback! We're glad to hear that our app meets your needs with its extensive filter options and that our support team has been helpful. If you have any further questions or need assistance, don't hesitate to reach out.
Best regards,
Searchanise team
Great app and even better support! I had an issue and the support given was outstanding!
Thank you for your feedback! We're thrilled to hear that you're enjoying our app and that our support team was able to assist you effectively. If you ever need further assistance or have any questions, feel free to reach out to us. We're here to help!
Best regards,
Searchanise team
A fabulous app. Has made a huge difference to my store and the support is quick and responsive from Umida and team. Thank you so much. A great app!
Marie
Love Amber x UK
Thank you, Marie, for your wonderful feedback! Our team, especially Umida, greatly appreciates your kind words about our support. If you ever need further assistance or have any questions, don't hesitate to reach out to us. We're here to help!
Best regards,
Searchanise team