Section Store: Theme Sections
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Bought multiple sections, only been using 2/8 bought because of the problems they cause.
Also the support never answered on my emails.
Might delete this review if something changes, but overall i am dissapointed.
Hope the support might answer here.
Hi there,
We have replied to all your emails.
Please reach out through an email address that you can receive response on ☺️
Great sections but they don't have a live chat and say they respond to queries within 24 hours, but it's been 5 days since I've asked for some assistance with formatting issues on a section I purchased and I haven't had any help. Very frustrating.
My store started crashing after I added several sections. I tried contacting support but haven't received a reply after about a week. I emailed Daniel separately trying to get any help and didn't get any reply after several days. I'm quite disappointed. I already recommended this app to several friends but now I'm getting back to them cause they may destroy their store AND get 0 support fixing it.
Hi there,
Daniel here - founder of app.
We have replied to all your emails.
It might be that you're contacting us through en email that can't receive replies?
Please contact me directly at help@section.store through your email client and not the contact form.
The section is not working as it should and the answer that I got from customer support was “we’ve got more important customers, su go ahead and resolve the problem yourself “
Hi there,
I have just read your ticket and that's definitely a misunderstanding on our end.
We're able to help you with what you've requested.
Sorry about that...
We've reached out to you 🙌
/Daniel - CEO Founder.
Generally cool. Just my section suddenly disappeared. I couldn't reproduce it. Support doesn't answer.
Hi there,
Daniel here - founder of app.
We reply to all emails.
Then i will investigate what went wrong and try to help with your issue ☺️
Web Devs here.
Half of the sections (the embeded ones) are not working, and the support is the worst. They reply in 1-2 days with unrelevant things, they do not solve the problem. They do not care at all. You just loose 9$ every time you purchase one, with the luck that it will maybe work.
Trash !!!!!! It's not working !!!!!
Hi there,
Daniel here - founder of app.
I'm sorry that you've had a bad experience with the app.
I can't see that you have reached out to us anywhere... We're always here to help.
I have refunded the purchase you made.
We're still happy to help make it work on your store. Just reach out to me personally at: help@section.store
Habe mir was ausgesucht - kostet 9$. Drücke auf kaufen - Umleitung zu Shopify - Preis = 29$.
Abzocke von Shopify oder in der App absichtliche Falschaussagen?
Hi there,
The price is $9.
The issue is because the name of the section is 'Product addons #2' and Shopify does not put a space between the name of the section and the price so it looks like Proudct addons #2$9
I assure you it's only $9 🙌
Unfortunately I've had to leave a 1 star due to having no customer support. There is a coding issue with one of their sections which is effecting my website and I need it sorted ASAP. Until I get a response and resolution, hopefully this will gain some attention?
*** SECOND UPDATE **
We have investigated for you and your email is not configured in Shopify. You won't receive any replies from anyone. You can reach out to us directly from an email that works and where you can receive a response: daniel@section.store
*** UPDATE ***
We received a new email from you today that we also answered but again never heard from you. Please contact me on: danielkr@live.dk
I don't think you are receiving any of our responses.
***
Hey there,
It's frustrating when it seems like there is no answer...
I just checked our emails and we do have 3 e-mails from you, all which was answered and then no reply back from you. Seems like you do need receive our response.
We're here to help.
Talk soon, Daniel, Founder.
The the second icon isn't square/in-line with writing
** UPDATE **
Everything was fixed for this merchant in a very short time.
**
Hey there,
That sounds like something our support can help with.
Could you please reach out to us at: help@section.store