Seguno Email Marketing
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The interface is easy to use, and everything is pretty straightforward.
However, I have been having issues with this app since day one. It keeps removing my existing subscribers as they are listed as bots. My clients resubscribed a few times and still got removed by Spam Protect and never received their emails. All of these subscribers were getting emails before I switched to Seguno. I have contacted the CS a few times via email, but the problem was never fixed. Also, there is no instant online chat, I waited 3 days just to get one email reply, and CS said from their backend everything looked fine while the issues kept happening.
The recent price change for the standard plan is pretty insane. From 10 to 35. So I am definitely switching to another platform.
Hi there, Thank you for your feedback - we just sent you an email so we can hopefully help with your concerns directly! We incorrectly believed your concern about SpamProtect was resolved with our support team in April, but I'd be happy to revisit it with you. We've also been happy to work with all of the businesses impacted by the new plans to find a solution that works for them and would love to do so for Fake Plastic Love as well! I hope to hear back! -Brian
Edited/Updated:
Had to come back just to again say how amazing this app and team are. The amount of work they do plus the support they give to their users is incredible. When I started using the app, I was very new to marketing, and through all of their resources and help, we have been able to grow our subscriber list and increase sales! I definitely recommend Seguno. One of the best apps and teams on the Shopify Apps store hands down!
Easy to use, amazing team, and just a great user experience! They are very focused on helping make sure you can succeed with their app and offer tons of help to do so, including webinars that discuss marketing tips and tricks! Plus, I love that it integrates with Canva and saves me a step of importing my designs into my email! Very much recommend this app!
Hi there, thank you so much for your recommendation and kind words, we really appreciate it! We're happy to hear you've found the app helpful and easy so far, please let us know if there's anything we can do to make it even better for you :)
Seguno saves my life when it comes to email marketing. I've been using the app for years, and I love the support and resources they provide. Seguno helps me to take one of my many entrepreneur hats off and automate tasks for email marketing.
Loving it So Far. Will update detailed review post 1 Month.
Very useful app. Since well-designed newsletters are key to the success of any online retail business, finding a good platform is crucial and we've found Seguno's platform to be excellent. The many other marketing oriented features are very useful as well.
Hello there, thanks so much for leaving us a sparkling review, we really appreciate it! We're so glad to hear you're finding Seguno useful and that you're happy with it so far :)
They were very helpful in looking into how our store could use the out-of-stock notification! I've been using this app for a while for our store and love how it works. I do wish you could see the scheduled emails in a calendar view to make it easier to view but its a great app and does what it says it will do. Grateful to the support team
Hello there, thanks so much for taking the time to leave us 5-stars, it really means a lot to us! We're so happy to hear that you're enjoying Seguno and our team so far, if you ever have questions, you know where to find us :)
Seguno has increased the price 3.5x out of nowhere and tried to automatically opt me in to this price change. There are no features being included for this new price that I find useful for my store, and I did not have an option to keep my current plan. While I have been relatively happy with seguno for the creation of marketing emails, their service is not nearly robust enough to justify this price. The templates are very basic. The features are minimal and I have always felt my marketing emails were not able to be nearly as professional looking as my competitors, no matter how much effort I put in. For $10, it is a decent enough service, but for $35 it is not, especially for a small store.
Thanks for the review. You’ve had nearly a 24x ROI on your email marketing with Seguno. That’s great! I understand that affordability is a concern right now, though. I meant it when I asked people to contact us if this increase would be too difficult to swallow so we could work something out. I wish you had, but I emailed you a proposal to continue the conversation. Please get back to me, and we’ll find a good way forward together!
On the pricing front, since you’re also paying for our Popups app, your new consolidated charge (with 2.5x the included subscribers) would be a $15 increase, not $25. Also, we cannot automatically opt you in as we bill through Shopify, and you have to accept any new charge. More importantly, to help make sure you see the value in the new features, I’d be happy to help set them up with you over Zoom and walk through how they can all drive more revenue for you. And I’d love to help on the design side, too, to make your competitors jealous. :)
I look forward to hearing from you and continuing to work together. I so appreciate you using Seguno over this last year! - Chris
I suspect there are a LOT 1 stars on their way. From $10 to35? 350%? I wish my store could increase products by this much. I would go bankrupt within a week.
Will be canceling after black Friday.
Thanks for the review. You had nearly a 100x ROI on your email marketing with Seguno. That’s incredible! I understand that affordability is a concern right now, though. I meant it when I asked people to contact us if this increase would be too difficult to swallow so we could work something out. I wish you would have!
I have emailed you to continue the conversation. Please get back to me, and I know we’ll find a good way forward together. We so appreciate you using Seguno over these last 4 years! - Chris
Simple, easy to use templates (which they continue to improve) and amazing customer service. Cameron has been very helpful installing a difficult customisation on our theme and we can't wait to use it!
Hi there, thanks so much for your kind words and wonderful review, we truly appreciate it! I'll pass along your compliments to our support team, and if you ever have more questions, you know where to find us :)
Seguno is the best hands down! Customer service is the best and it's the most user friendly platform.