Seguno Email Marketing
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This app has been charge me $35 over 6 months, i downloaded once to try it, it said is free if you have less than 250 subscriptions, I have less than this. This app is not like others, this app didn’t notice me that they wil charge me for nothing.
Hi, we're happy to resolve the billing confusion for you! We've been trying to get in touch but haven't heard back. It looks like you activated your subscription through Shopify, but we can review the charges together for a fair resolution. Please respond to our emails from support@seguno.com or reach out directly so we can get this taken care of quickly :) Hope to hear back soon! - Brian
Schlechter Kunden Support meldet sich nicht!
Não recomendo, usas uma vez mesmo sem saber como funciona de depois toca de cobrar para usar.
Olá. Peço desculpas por qualquer confusão sobre cobrança. Enviamos várias mensagens tentando entrar em contato com você para informá-lo de que você nunca foi cobrado. Quando seu teste gratuito expirou, você simplesmente perdeu o acesso ao aplicativo, mas nunca foi cobrado. Entre em contato com help@seguno.com para que possamos redefinir seu teste gratuito por mais 10 dias e responder a quaisquer outras perguntas que você possa ter.
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Hello there. I'm sorry for any confusion about billing. We have sent multiple messages trying to get in touch with you to inform you that you were never charged. When your free trial expired, you simply lost access to the app but were never billed. Please reach out to help@seguno.com so that we can reset your free trial for another 10-days and answer any further questions you may have.
I suspect there are a LOT 1 stars on their way. From $10 to35? 350%? I wish my store could increase products by this much. I would go bankrupt within a week.
Will be canceling after black Friday.
Thanks for the review. You had nearly a 100x ROI on your email marketing with Seguno. That’s incredible! I understand that affordability is a concern right now, though. I meant it when I asked people to contact us if this increase would be too difficult to swallow so we could work something out. I wish you would have!
I have emailed you to continue the conversation. Please get back to me, and I know we’ll find a good way forward together. We so appreciate you using Seguno over these last 4 years! - Chris
I'm copying and pasting another review, since I couldn't have said it better myself:
"Seguno has increased the price 3.5x out of nowhere and tried to automatically opt me in to this price change. There are no features being included for this new price that I find useful for my store, and I did not have an option to keep my current plan. While I have been relatively happy with seguno for the creation of marketing emails, their service is not nearly robust enough to justify this price. The templates are very basic. The features are minimal and I have always felt my marketing emails were not able to be nearly as professional looking as my competitors, no matter how much effort I put in. For $10, it is a decent enough service, but for $35 it is not, especially for a small store."
I wish I could justify $35 for Seguno, but I cannot. Bye Seguno!
Thanks for the review. I understand that affordability is a concern right now, and I meant it when I asked people to contact us if this increase would be too difficult to swallow so we could work something out. I wish you had before uninstalling, but Brian emailed you to continue the conversation. Please get back to us or email help@seguno.com, and we’ll find a good way forward together!
To help make sure you see the value in the new features, we’d be happy to help set them up with you over Zoom and walk through how they can all drive more revenue for you. And I’d love for us to help on the design side, too, to make your competitors jealous. :)
I look forward to hearing from you, as we’d love to have you back. I so appreciate you using Seguno over these last 4 years and wish you all the best! - Chris
no help provided at all. I sent a few email and no answer, account has been in review for around two weeks, very strange and seems very doggy
Hey! I had contacted you directly back when you were having trouble, got you squared away, and you've been using Seguno since. How have things been going for you? It would be great to get an update on your thoughts, we appreciate the feedback. Regardless, thanks for being a loyal user, it really means a lot to us. Cheers! :)
Seguno is sloppy and not user-friendly. I've been trying to switch from Mailchimp to Seguno for the past few hours, even got on the phone with Shopify and they can't even help me figure out the simplest of requests. One of the things I loved about Mailchimp and Shopify is how easy it is to use for us non-experts. Seguno has none of that. And Seguno has no live chat or phone support so the best I could do is send an email. Firstly, they have one long 15 min video with instructions as opposed to a few topic-related help videos so users can choose which one to watch to get the help they need. This means I had to try to skip through the video to get the info I needed and still didn't get it. Secondly, their backend is sloppy and not clear. I'm still trying to find the place to add an option for joining my newsletter to my home page. Hours later, I still can't find it. I found a newsletter page but no way to link it to my website. One of the things I love about Shopify is how quickly one can change and build things. No more with Seguno. I'm giving it a day for Seguno to help or I would need to try another provider.
Hi there. I had tried contacting you directly a handful of times immediately after this and the weeks following but never heard from you. I am very sorry you had a bad experience. Thanks for sticking with us though, it's great you're still using us for certain things and I hope your experience has turned around some. If you're interested in hands-on help to take advantage of more of what Seguno has to offer, I'm happy to schedule a call to walk through everything with you. Thanks again.
Seguno has increased the price 3.5x out of nowhere and tried to automatically opt me in to this price change. There are no features being included for this new price that I find useful for my store, and I did not have an option to keep my current plan. While I have been relatively happy with seguno for the creation of marketing emails, their service is not nearly robust enough to justify this price. The templates are very basic. The features are minimal and I have always felt my marketing emails were not able to be nearly as professional looking as my competitors, no matter how much effort I put in. For $10, it is a decent enough service, but for $35 it is not, especially for a small store.
Thanks for the review. You’ve had nearly a 24x ROI on your email marketing with Seguno. That’s great! I understand that affordability is a concern right now, though. I meant it when I asked people to contact us if this increase would be too difficult to swallow so we could work something out. I wish you had, but I emailed you a proposal to continue the conversation. Please get back to me, and we’ll find a good way forward together!
On the pricing front, since you’re also paying for our Popups app, your new consolidated charge (with 2.5x the included subscribers) would be a $15 increase, not $25. Also, we cannot automatically opt you in as we bill through Shopify, and you have to accept any new charge. More importantly, to help make sure you see the value in the new features, I’d be happy to help set them up with you over Zoom and walk through how they can all drive more revenue for you. And I’d love to help on the design side, too, to make your competitors jealous. :)
I look forward to hearing from you and continuing to work together. I so appreciate you using Seguno over this last year! - Chris
I need your help in my store i hope you can help me...Iwant to promote my products and I can find customers...
Hello, thank you for your feedback. We just reached out to you over email, please let us know how we can help! Our support is always ready and willing to answer questions to help you get the most out of your Seguno experience. If you are interested in gaining email subscribers, you may want to download our free 'Dynamic Banner Suite' app that will allow customers to sign up for your newsletter by entering their email address while browsing your store. Thanks again and we look forward to hearing back from you :)
I installed the application, paid the money and have been waiting for a day for the support service to approve it. Without this, the application does not work !!!! The support service does not answer for 24 hours !!! Maybe they'll react to this review or I'll uninstall the app now!
Thank you for your patience over the weekend - we apologize for the delay! Your account is now ready to start sending. We've reached out with some more details and recommendations and hope that we can turn your experience around quickly! - Brian