Recensies (781)

Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 97% recensies zijn 5 sterren
  • 2% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
5 september 2023

Great customer service.... Unfortunately there is no Instagram DM integration

Arcoiris Furniture
Verenigde Staten
Ongeveer een uur gebruiken de app
Channelwill heeft geantwoord 7 september 2023

Thank you for your review! We're thrilled you've had a positive experience with our service.

While we currently don't have Instagram DM integration, you can sync Instagram messages to your Facebook page inbox. Then, integrate Facebook with our app for streamlined message management.

Good news! Our developers are actively working on direct Instagram integration, coming soon. 😊

Your feedback helps shape our service. If you have questions or need assistance, reach out to our team. We're here to support you. Thank you for your input! 🙌

If there's anything else to improve your experience, please let us know. It will mean a lot to us! We're here for you! 🌟

- Mariadel

12 december 2022

Despite advertising 'Manage all channels in one inbox, including Live chat, Email, Whatsapp, Messenger' the app can't actually handle receiving emails. All it can do is post a link to your email address.

Penguin Amusement Inc
Verenigde Staten
29 minuten gebruiken de app
Channelwill heeft geantwoord 12 december 2022

Dear Penguin Amusement Inc,

This is Rong, I'm so sorry for the inconvenience caused to you, please allow us to express our sincerest apology to disappoint you on how the email feature works, please kindly trust us, we are dedicated to provide better experience to our valued users. if you can kindly give us another chance to improve our service and correct our mistakes,we will be more than appreciated! all we want is to provide you a better experience on using our app! :(

Warmest Regards,
Rong/Product Manager

20 maart 2023

WARNING: This app automatically modifies your stores live theme.liquid and activates its own widget immediately on install! This is the first time I've come an app that makes active modifications to the live theme without even a hint that any changes have been made. If I hadn't done my diligence exploring the settings and noticing the widget was already enabled and active, I would have unknowingly had a UI element interfering with my existing theme and confusing customers.

The fact that these code changes are made automatically without consent or notice is bad enough, but beyond that there isn't even a proper uninstall option to automatically remove the code - all you get is a blurb in the FAQ section with an unreadably small screenshot with a red box around the added code and instructions to delete it. Of course the box also includes the final closing HTML body tag which needs to stay in the file, so if you miss that you might just break your site in the process.

To the developer: add a welcome splash page that has a button to apply the code change to the theme, do not auto-activate intrusive store page UI features, and make a proper uninstall option to have the app remove code changes.

Clear Sky Vapes Inc.
Canada
8 minuten gebruiken de app
Channelwill heeft geantwoord 20 maart 2023

Hello There,

Thank you for your feedback, we are sorry for the inconvenience we had caused you. After checking with Developer Team on our side, we currently have updated APP version into 2.0 and now we will not insert any codes from APP side without permission, please rest assured here, no worries.😊

Our development team will also consider your suggestions in developing the app and especially the app function.😊To properly address your issue, you can also reach the Willdesk Support Team and we will arrange for you with one of our customer support experts and tech support to solve all the problem if you need our further helps. Feel free to leave us a message in live chat and at the email address: support@willdesk.email.

With your simple suggestion, feedback, and response we can help each other grow.

Best Regards,
Nona Willdesk SUpport Team

27 april 2023

seems like a pretty great app, easy to set up a help desk. Excited to see how the live chat works. Great support team :)

Wink Formula
Singapore
Channelwill heeft geantwoord 28 april 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona | Willdesk Support

14 november 2024

Ben's Appliances and Junk
Verenigde Staten
Bijna 2 jaar gebruiken de app
Channelwill heeft geantwoord 15 november 2024

Thank you so much for the 5-stars! We're very delighted to see that you are happy with the app, we really appreciate your feedback. We promise to continue to provide the best possible user experience from using the platform.

Feel free to contact us anytime, anything related to Willdesk. We are available 24/7 to provide help. Thank you again!

Emma
WIlldesk Customer Support Team of Channelwill

12 oktober 2024

Newmamz - autour de bebe
Frankrijk
Ongeveer een jaar gebruiken de app
Channelwill heeft geantwoord 14 oktober 2024

Thank you for taking the time to leave us a fantastic rating! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to improve users overall experience.

Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.

Thank you again!

Kim
Willdesk Customer Support Team of Channelwill

24 september 2024

Our Highest Mantra (OHM)
Verenigde Staten
12 maanden gebruiken de app
Channelwill heeft geantwoord 30 september 2024

Thank you for taking the time to leave 5-stars! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to improve users overall experience.

Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.

Thank you again!

Emma
Willdesk Customer Support Team of Channelwill

17 november 2024

NIMOFAN Katana
Hongkong SAR van China
19 dagen gebruiken de app
Channelwill heeft geantwoord 19 november 2024

Thank you for taking the time to leave 5-stars! We are very glad that you're happy with the platform. We really appreciate your feedback, as we always try to improve users overall experience.

Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.

Thank you again!

Emma
Willdesk Customer Support Team of Channelwill

1 oktober 2024

Ethereal
Australië
7 dagen gebruiken de app
Channelwill heeft geantwoord 4 oktober 2024

Thank you for taking the time to leave us a fantastic rating! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to improve users overall experience.

Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.

Thank you again!

Kim
Willdesk Customer Support Team of Channelwill

10 september 2024

Orah Hair
Verenigde Staten
9 dagen gebruiken de app
Channelwill heeft geantwoord 12 september 2024

Thank you for taking the time to leave 5-stars! We are delighted that you're happy with the app. We really appreciate your feedback, we always try to improve user experience.

Feel free to contact us anytime, we are available 24/7 to provide assistance.
Thank you again!

Emma
Willdesk Customer Support Team