Selfnamed: Cosmetics on demand

I have been working with selfnamed for one year and it has been an exciting journey! This company has grown a lot and has made a lot possible in the area of ​​products and technical processes. There were also technical challenges, but the team was always very helpful in solving them. I never had the feeling of being left alone, I can't imagine a better team and support! A top partner

I started listing products from Selfnamed, and I also ordered a few to test the quality. I’m very satisfied with the quality, and as for the app itself, I’m also very pleased — it’s easy to use, offers high-quality mock-ups, and the print quality is excellent. I appreciate that all the ingredients are listed, and the delivery was quite fast: it says 9 days, but I received it in 7.

I would love to see an option to customize the box in which the products are delivered — that would be really nice. For example, for the serum, I’m referring to the Rosemary box, it would be great if it were made of sturdier cardboard.

I would also like to do dropshipping with cosmetics, and it would be amazing if perfumes could be listed as well, and maybe even a category for children’s products.

The products are really good as well as the support. They offer also a viratey of solutions for your design.

Only negative point at the moment is that we do have some issues sometimes with the sync/fulfillment with the orders which leads to some delays in shipment

I had high hopes for this app, but it has been nothing but trouble. First off, it doesn't sync the products properly, which defeats the whole purpose of using it. The sign-in form is hit or miss; sometimes it works, and other times it just doesn't.

On top of that, the customer service is absolutely terrible. They are unresponsive and unhelpful. I tried reaching out multiple times, but I got no resolution to my issues.

Save yourself the frustration and uninstall this app. There are much better options out there.

If you're launching a cosmetic brand, Selfnamed is an absolute game-changer! Their Shopify integration makes it so easy to manage product development, and their custom formulations are top-tier. The process is smooth, and their customer support team is incredibly responsive and helpful. Whether you're just starting or looking to expand, Selfnamed provides everything you need to build a standout beauty brand. I highly recommend it for any beauty entrepreneur!

I really like the potential this app and platform has - the products are beautiful. But the customer service is really really slow and there are still a few bugs to be fixed.

The currency is the same even if you switch location, so if a product is 5 Euros it will also show as 5GBP and 5USD on my bill which doesnt make sense and I'm unsure how much I'm really being charged.

My customers keep getting angry because their shipping tracking numbers arent sent to them and their order status remains on "preparing" and on my end of it I also can't view any customer shipping tracking numbers so I can't help them.

Overall, I am very happy with Selfnamed. I find their support quick and helpful, and the products are good. My only feedback would be to allow us to upgrade the packaging for a more premium feel. I believe this can be done, but it currently requires buying in bulk. Offering this option individually would greatly help us improve. Thank you!

I have been using this app for about 4 months now, the products are of good quality there are many glitches in the tool and things to be improved to make it more efficient.

On the plus side are the products, they keep including new ones and they are of high quality and You can start a business quickly with them. You can preview your products and they provide automated mockups directly to your shopify. The ordering process is quite seemless once you know what settings to apply which are not explained anywhere.

On the need to improve section i would mention that the support team takes quite a long time to answer and we had a few issues until now.
One of them is not being able to give access to other users like your graphic designers, so everything needs to be managed from one user account.
Key functionalities like being able to delete old or no longer needed designs in the design studio are not available and they create a big chaos of designs with so many products and customisations.
Also the filtering options in the my products sections is very limited and does not allow you to group them.
The process of creating and applying templates to products could be simplified, unfortunately they do not provide tutorials on how to do it properly so I had to make a lot of mistakes until i worked it out.
There are also inconsistencies for example the product has a name on the website and a different one in the templates and some templates do not have the right dimmensions.

Beyond the tool, we have had a couple of issues with shipments, the delivery times are much longer than what it is stated in the website. My last customer order was placed on 17 March and the customer just told me they have not yet received it after 10 days. This is a big issue!

Selfnamed is a top-notch skincare manufacturer offering seamless dropshipping services. Their products are high-quality, natural, and cruelty-free, receiving excellent feedback from customers. The dropshipping process is efficient and hassle-free, allowing me to focus on growing my business without inventory worries.

The platform is user-friendly, with real-time updates and easy integration with e-commerce sites. Customer support is responsive and knowledgeable, and the pricing is competitive, ensuring good profit margins. Selfnamed also prioritizes sustainability and ethical practices, which is a big plus.

Overall, Selfnamed is an outstanding partner for any skincare business. Highly recommended!

Initially, I encountered some bugs using the Selfnamed app, but Kristaps and the support team were incredibly supportive in resolving my integration issues; Selfnamed seems like a good company, and I hope our long-term partnership goes well.